Guest reviews Sheraton Vistana Resort Villas, Lake Buena Vista

by deannap446

Nice atmosphere

Great place for business seminars or conferences. Quiet night sleep. Bed is comfortable. Pillows ....bring your own! The hotel is older with recent upgrade. It's not real fancy but it is reasonable. I'd stay there again.

by catherinemY1423KC

Birthday

Very nice staff.. welcoming and friendly. Made me feel special on my birthday. Thank you! Just wish I could have afforded the whole weekend. I live locally and I know that this hotel is clean!!! Love the amenities!! Just a little pricey...

by marlin237 Brisbane, Australia

Horrible service

Night one, couldn’t find our reservation and then after asking a lot of questions, and typing away for a while, and letting them it had been prepaid, they magically found it. Not horrible, just annoying. We got to our room and SUPER humid, I get it, it’s Florida, BUT it should, at least, be comfortable for guests when they walk into the room. The air was stale and sticky in there. We go to get in the shower (we are traveling from out of state) and there is hair in the bathtub (pieces on the shower wall) looked for soap so I could wash it off and clean it myself, but no soap! We had two bottles of hair conditioner and one shampoo bottle. We call downstairs and ask for them to send clean towels and body wash, and it took approximately 30 minutes. Day one, day two and day 3, no one cleaned the room. There was no house keeping services. The front lobby is nice and clean but the rooms looks outdated. We stayed in building 3, of you can just don’t stay here. Not ever what I have experienced from Sheraton.

by JohannaL304 Miami, Florida, United States

Filthy room, unfriendly staff

The drain of the tub was disgustingly clogged with hairs and the fridge did not work. For the $200+ per night we paid we expected a decent room in a Sheraton hotel and better customer care but they refused to change our room while they fixed this one up saying there weren't any available when in reality there were. After making a fit about the condition of the room, they moved at us to another one at 9pm.

by jessicaxx92

Comfortable and quiet

This was the a great hotel for our Disney/Universal stay. We are only ten - fifteen minutes from all parks and had no traffic in the morning of evenings. I liked that there were plenty of food options and well as small conveniences nearby including an urgent care. The hotel was beautiful and the room very comfortable. It was also very quiet. No loud noises or parties to worry about.