Guest reviews Sheraton Vistana Resort Villas, Lake Buena Vista

by lrojasolivares17

Worst Sheraton Experience

I have been to Sheraton in Rome, Italy and one in San Juan, Puerto Rico and both experiences were amazing. BUT this time in Orlando, Florida was my worst worst experience at any hotel. Never going there again.

by jlkbecker Orlando, Florida

There were very few staff on property. The room was dirty, the pool was dirty and no supervision.

There were very few staff on the property to assist with any requests. The room was filthy, the hallways and elevators were disgusting and dirty. The pool was dirty with no supervision. The pool area could have been awesome if there were available balls for the volleyball net and basketball goals. But there weren’t. The slide was dirty and closed most of the time and kids were crawling up it and on it unsupervised. I felt dirty after leaving the property. Totally disappointed and disgusted with Sheraton Lake Buena Vista.

by Getaway34290039046

What a Value!

This hotel was great!! We were also able to bring our English Bulldog Joe at no charge! The beds were extremely comfortable and the rooms were very spacious! Very convenient and close to restaurants and Disney Springs!

by tiffanyb222020

Disney trip

Hot tub was cold. Slide was never open. The pool area needed cleaned. Hotel Needs some updating. No coffee in rooms. Tv options were poor. Not like any hotel experience I’ve ever had. Won’t be returning

by Jen11111345

Dirty and rude staff *DO NOT CHOOSE THIS HOTEL*

Rooms are old, dirty and dingy. The front desk staff is VERY rude. I was told on the phone before we booked they had a Disney shuttle and breakfast. They don’t have either. When I tried to explain this to the front desk staff she interrupted my conversation to talk on her walkie talkie. Didn’t say excuse me or anything. We were supposed to receive a $10 food and beverage credit with our reservation type (bring back the magic) and we had to prove to the front desk staff we booked that room type. We had to dig through our emails looking for something that showed our reservation because she claimed she couldn’t find it on her computer. This is by far the worst Marriott we have ever stayed in. Do yourself a favor and choose one of the other thousand options available nearby.