Guest reviews Crowne Plaza Orlando Universal

by jenjen523 chicago

Very disappointing

Arrived for a few days for my birthday and checked in. The check in lady was not friendly at all. The room was just ok. Very, very dated. Lights were burned out in the bathroom. Had to call to have replaced. They mentioned no maid service would be available during our stay but told if we needed anything just call to the front desk. Called downstairs to ask what to do with our garbage since we had been eating take out. Was told to leave it in the hallway. The trash sat outside for 2 days. No extra towels, tissue paper or garbage bags. The location is great and the pool and bartender were nice but Unfortunately due to all.the room issues, I would not stay here again. I like the crown plaza usually so I was shocked at the level of service.

by gigifl florida

HORRIBLE AVOID THIS HOTEL

We booked a king suite for one night. The room ended up being a queen. Fine BUT, the room was disgusting and grimy. The bed pillows were stained. The couch was stained. There was hair on the bedcovers. The mini fridge didn't work. You could wipe the grime with a towel. The bathroom light was humming so loud and there was no remote for the TV. Spoke to the manager on duty. After waiting almost two hours, housekeeping came to apologize and said the room was dirty because of the Covid problem. Management offered smaller room but with a king bed. Really? We were SUPPOSED to have a king suite and didn't get that. At that point it was a long day and we decided to leave. Working now to get a refund. Don't stay here and have your weekend ruined. We we're lucky to only have a two hour drive home. 🤢

by V7061SM

Excellent staff

We stayed here and could not have had a better experience. Despite reduced operating capacity for businesses nationwide during this time, the friendly and accommodating staff made us feel right at home. We enjoyed excellent service from Lily, Diane, Jack, and the rest of the staff while we relaxed by the pool. The way that they’ve adjusted to the to-go food and drink mandates was very impressive and did not detract from our time there at all. Overall an incredible stay and would not hesitate to stay here again in the future and would certainly recommend to anyone staying in the area.

by MichaelAffronte Everett, Washington, United States

The people, especially the shuttle drivers and housekeepers like Maria Mojica!

The construction around the site right now is a little frustrating. But, they have a shuttle and the drivers like Charles are simply so genuinely nice! Room was very clean and Maria Mojica was especially helpful and accommodating,

by kristinaklein1 New York City, New York

It serves the purpose

My partner and I came here because we planned to visit Universal Studios and this was one of the most reasonably priced hotels in the area. We saw that it was advertised that there is shuttle service from the hotel to the parks, so that was part of the reason we booked this hotel. The hotel isn't bad at all. It serves the purpose, it is nearby several attractions and has a pool, hot tub, restaurant, and vending machines. The only suggestions I would make would be to add more shuttle times to Universal Studios. There were two early morning pick up times (from the hotel to the park) and two drop off times (from the park to the hotel). We selected not to take the shuttle because we didn't want to wake up that early. Also, another suggestion I would make is that the concierge seemed a bit pushy when we arrived and we were simply looking at brochures. He conversed with us and asked us our plans and informed us about a discount to Universal Studios if you take a tour at another IHG facility (golf cart tour and I believe sitting through a presentation). This seemed to sound a bit cheesy and this is the last thing we wanted to hear, especially coming directly off our flight (We really just wanted to relax in our room and look at the brochures). He made us feel pressured. Also, I believe there is a taxi service at the hotel and the taxi driver/operator made a few snide remarks to us as we were getting into our Uber.