Guest reviews Crowne Plaza Orlando Universal

by W9392WNerikc

Cheese-It Bowl 2020

Great experience while we stayed at the Crowned Plaza Orlando. Their staff was absolutely amazing during our stay, one person that went above and beyond our expectations was Chausa the front desk manager.

by JamikoKay Atlanta, Georgia

Great location and value

We recently stayed here for a quick trip before the holidays and Kaitlyn greeted us and explained how everything worked at the hotel with the COVID precautions. The location was perfect for us! The hotel was extremely clean and everyone was practicing COVID safety. I will say...yes the hotel is a little dated and yes you have to pay for parking but it did not stop us from enjoying our stay.

by H4546KXalana Florida

Staff makes the difference

Diane @ elements grille was awesome. She is always up beat and happy. Takes care of any special needs i may have. I do a lot of travel for work and her professionalism is one of the main reason i stay here.

by Hbomb2704

Do not stay here.

Awful check-in experience. We specifically reserved a king sized bed through Orbitz and were given a queen as no kings were left-why if we reserved it specifically? Also they don’t mention the $17 self parking fee which is a total rip off. Why should you have to pay to park especially when it’s so far and you have to go back to your car to put the parking pass? The hotel is like any other hotel, nothing special. Won’t ever stay here again and stay away unless you feel like being ripped off. The female manager on duty was also extremely rude and they only had one person checking people in on a Friday night-really?

by Finneyz3 Pompano Beach, Florida

Just an Average Joe Hotel in Orlando

This is just an average hotel in Orlando. Parking is $15, (self-park). The rooms look from about the 2000's era. It looks like some new lighting has been put in place, but it is just an average room. . Hair dryer in the bathroom. The Bolting mechanism to the front door did not work. So we had no bolted door. I did not realize this until after we were settled in and sleeping. The air conditioning was extremely loud. It would turn on with a BANG. And start blowing, The air coming out was cool/cold, but would wake us up every time it would turn on.