What to expect
- Sleep Quality
Last 5 reviews
Love love love this plac! Mathew was great l he helped a lot !! I highly recommend Matthew. He ask if we need anything and always check on us, Thank you!! I will be coming now back. The chairs were comfortable
Ritz-Carlton ask for mathew
Love this place very great customer service Mathew was amazing!! Please ask for him I highly recommend this place, love the view the hotel the food the drinks everything was perfect can't wait to get back. Not to mention Mathew Is very handsome with gold eyes he even put our towels on the chair for us
Beautiful location; service and set-up inattentive and sub par
The hotel amenities and decor were really nice however, the service and set up leave a lot to be desired. The food quality was good in the restaurant and the valet service was very friendly and efficient. • there was a long line at check-in. Odd but waiting 30 min to check in after having checked in on line seemed a miss. • despite the brilliant decor, a leak outside an ice room led to quite bad smells in the hallway • the service in the restaurant was slooow, like really slow. Perhaps Gustavo our waiter had other things going on but it took a really long time to order and he just wasn’t very responsive. Not sure the automatic 18% was earned. • the pool DJ is just a miss…pump the brakes on the dated club tunes. Match the vibe a bit better. • the beach chairs and umbrellas are great; the gents setting you up are also generally fine. Sadly, just today one of them just took my wife and daughter’s towels and sat someone (on their chairs) under the umbrella I was still sitting under!!! Just clueless. Shocking. • the set up and f&b service at the beach are sloooooww and inattentive. For example, a cocktail (which we ordered several of) took 30-45 minutes each time. Not good enough; suggest setting expectations better or setting up a bar on the beach vs going back and forth to the hotel. So, in conclusion, I feel like 3/5 is overly generous. I won’t be back.
We stayed at the ritz south beach for our wedding anniversary and it was phenomenal. It’s definitely the best ritz Carlton I’ve stayed at! The hotel is so beautiful, service was outstanding and food and drinks were great! We’ll be back soon. Special shout out to the excellent staff Jakob, Bryan, Henry and Alfredo! Thanks for making our trip so special.
Great hospitality and Service
Daniel helped us with setting up the beach chairs and umbrella. Very friendly and asked if we needed anything to make our stay comfortable. Towels and chairs were clean, beach was great, staff was great.
© TripAdvisor 2021
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.