What to expect
- Sleep Quality
Last 5 reviews
Sun, sand & fun
The customer service and accommodations were amazing. Even, the beachside concierge team exemplified professionalism and service. Thanks Angel Pi! He was fantastic. The Ritz brand is lucky to have this you g man on their team.
Watch your invoice hotel will fraudulently add mini bar charges
We really enjoyed our stay here but a day after we checked out the property sent us an updated invoice and charged for mini bar items that we did not use so I can only assume they either just made up the charge or charged us for something the people in the room before us used. Once I called the hotel I was assured that accounting would refund the charge, that never happened and I ultimately had to file a dispute with my credit card company which they again tried to dispute. The people I encountered at the resort were great, but if you end up with a billing issue good luck getting it resolved. I assume they may just add these charges and hope that people wont follow through with them but regardless the hotel trying to steal $40 from me has tarnished an otherwise good trip.
Best day ever!
As soon as we arrived to the hotel we were assisted by Federico and he really outdid himself. His energy and service was spectacular! The hotel overall was a wonderful experience and we truly had the best day ever. The food and drinks were equally as amazing. I am a residence in Miami and feeling like I was on a mini vacation away from home says a lot about the service offered at this hotel! Thank you to all the amazing staff and Federico for making our day very special!! Cannot wait for our next visit.
Best spot in Miami
I have traveled to Miami for years and this is by far the best spot. The employees here are truly the face of the company and ensure such a good time for guests. During my stay here I had fantastic encounters with Isaac, Bryan and Choyse. They were committed to giving us fantastic service while also being so personable. Highly recycle the best experience in Miami
Beautiful day on the beach with the best
As soon as we approached the beach we were greeted by the most helpful group of men I have experienced since arriving in Miami. Bryan, choyse, Isaac and Ryan helped us get situated in the most welcoming way. We hope they will be here on our next visit !!
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