What to expect
- Sleep Quality
Last 5 reviews
This property has amazing curb appeal and a great pool and beach setup. However the beds are terrible, the rooms feel like a cheap hotel and don’t even get me started with the awful room service. For a 4/5 star rate, I expected much better accommodations. You will be charged a mandatory 20% gratuity for everything whether the service was good or not. Will be looking into the Surfside area of Miami next time.
Great service good times in Miami Beach
We rented a car at Avis in January and again in April. We got exposed to the Loews hotel due to the Avis pickup location being in the lobby. We had never stayed at a Loews hotel. The employees were so nice. We met Derek from New Jersey who worked the valet and he was very outgoing and friendly. We also met another employee just inside the door who took us through the pool and walked us out to the path so we could see the pool and beach area. He didn’t have to do that. I wish I got his name for recognition. So we were supposed to fly out Sunday but our flights were cancelled due to weather in south Florida. So we called the Loews for the first time ever. We booked two rooms and enjoyed 3 nights. The service experience they delivered over the next three days matched our experience when we were not even a guest. The food was good at breakfast, as well as at the pool and in our cabana. The service experience was equally as good. We will be staying at the Lowe’s as an option from now on. It was a high quality stay.
Vacation at Loews
This is a fantastic place to be in Miami Beach!!! My daughter is going to be married at the hotel and I don't think is a better place for that unforgettable experience!!! I strongly recommend it, have fun!!!
Rooms dirty and in need of maintenance
I looked at three rooms before deciding that I cannot stay at that hotel. All the furniture had stains on them they were worn out and not well-maintained. There was dust all over the place and mold in the showers. Leftover food from the previous guests. Nothing like the picture showed.
Amazing staff- clean and comfortable sta
The only place to stay in Miami!!! The staff is so friendly and they all go out of their way to make you feel welcome. Thank you Shan and Estefania at the desk and to Rebecca at breakfast and Tony on the beach! all these individuals really helped make our stay one we will never forget. After a long hard year this was a much needed break and at no time did we feel unsafe. The rooms are great, the amenities are so convenient. So centrally located, you never have to leave the resort if you didn’t want to! Thank you Loews!!
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