What to expect
- Sleep Quality
Last 5 reviews
Pedro was the best!! Every time he smiled, it made us smile! He was so sincere, and considerate— it instantly upgraded our stay to see such a happy work environment! We are loving every minute of this stay!
Thank you to Eddie and Alejandro!
Thank you to Eddie and Alejandro for making my stay so enjoyable!! Great vibes all around. Beach and pool access, perfect location, friendly staff, cute/clean rooms. Would definitely stay here again. Keep it up!
Fabulous service in a exhausted structure!
My husband and I planned on staying at Kimpton Surfcomber for my birthday weekend. Plans had to change! Upon entering the hotel, the lobby was closed in and extremely busy. We were surprised by the appearance for a very used and diminished look of the area which continued up to our room. The elevator, hallways and our room looked and felt extremely worn. Our room was clean but it was fatigued with basic design, poor ventilation and wasted space. We decided to checkout early; we stayed one day out of three. Even though the hotel decor is not as pictured, the staff members and pool area are fantastic. Nigel, Kathleen and other customer service staff members were very hospitable and even helped us end our stay in a positive manner. So if you don’t care about your room and just want to hang by the pool and beach with good service, Kimpton Surfcomber is for you, even though it was not a fit for us.
This review is in regards to the exceptional bellman service I received when checking into the hotel. My stay was solely for business. I had so much luggage that I needed assistance getting everything to my room. Once I checked in, Luis the bellman asked what room I was in, and I had told him. He was so kind to explain that this room that I was put in was facing the street with loud music and lights. He knew I was there on business and recommended I change rooms. He called the front desk and got me into a room that was much more quiet. If it wasn’t for Luis, my stay might have been different. This just shows you the standard that the Surfcomber by Kimpton has for its staff and I’ll be back!
Just what I needed….
Decided to book a hotel stay at the Surfcomber after visiting the location for a day spa a few months back. Hotel is clean and offers an inside and outside restaurants for your convenience. Great location. Free coffee in the morning and a complimentary glass of wine for one hour daily. The pool is situated in front of the courtyard so you don’t hear the noise from the pool if your windows face the courtyard. Free chairs and towels on the beach is a huge plus (umbrella not included). Hotel lobby is clean and outside tables are free to just sit at and people watch. No pressure from wait staff to place an order. Not cheap! Be prepared to add $5.00 to anything on the menu because of taxes and included tips. With that noted…. EVERYTHING in Miami is expensive soooo…… Shout out to Chris and PJ for making my beach day an easy and stress free chill day. All the staff are very friendly, smile when they speak to you and easy on the eyes. I’ll be back.
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