What to expect
- Sleep Quality
Last 5 reviews
Amazing city staycation
Had an amazing overnight staycation in one of the epic’s expansive suites with two balconies, full living room and huge modern bathroom. The hotel is clean and well-maintained, and the staff is friendly and attentive. Great location for walk to Brickell hot spots and short Uber ride anywhere else. Highly recommend!
5 Star Service at Front Desk and Housekeeping
I always have a good time at Epic, I've never been dissapointed. Great service all around especially from the housekeeping and front desk team - they really go the extra mile and make this hotel the great hotel that it is. So very helpful! I'll be back soon!
This stay here was amazing!! The staff was fantastic and always smiling. I had the pleasure of being assisted by Monica and Robert and they exceeded my expectations!! They made my birthday perfect! I really didn’t want to leave. I will definitely be coming back soon. The suite was awesome and the view is a must see. The bar was nice and the food was really good! Definitely recommend staying at this property you won’t regret it. Shalaundra J.
Very nice and comfortable
Really nice hotel in Brickell area of Miami. Staff were very friendly and helpful. We hung out at the pool most of the day when we checked in. Nicely laid out pool chairs and couches. We camped out at the oversized comfy outdoor chair that my boyfriend and I could both fit on. The wait staff for the pool restaurant were on top of it and we never waited long for service. The rooms are very nice and clean and modern. Our room had a decent view of the bay. Overall a great experience and we’d definitely stay here again.
The true meaning behind “all that glitters isn’t gold” starts with the EPIC HOTEL. This hotel gets a one star because negative doesn’t exist on Trip Advisor. If you value peace and privacy regardless of the price, please go stay at The Ritz Carlton or The Four Seasons. My boyfriend stayed at this hotel 3 nights and I stayed one of those nights with him. One of the nights that I happened to be absent, ALEJANDRO who works the Front Desk at Epic Hotel gave a random stalker, a totally unauthorized person the key to my boyfriend’s room around 4:30am-5am. This person valeted their car by sweet talking their way through the entire time, went in, got a key, WENT UPSTAIRS to his room and decided to just hang out in the room while he was asleep!!!!! A complete psycho was let up to the 18th floor that night due to the negligence of the staff at Epic Hotel. This person could’ve caused major harm. To top it all off, the hotel was very unapologetic even after the entire security staff and cops were contacted up to the room. At check out, they still left some unauthorized charges on the bill AFTER the fact. This hotel is a complete joke and privacy was completely out of the picture on that particular night. Ladies & gentlemen, do us ALL a favor and stay somewhere that actually trains their employees through safety protocols.
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