What to expect
- Sleep Quality
Last 5 reviews
We loved the pool upstairs and the customer service was very good. Happy hour wine in the hotel lobby from 5-6pm daily was appreciated. We were up graded to a suite with magnificent window views. Very comfortable and clean rooms.
Love Love Love this hotel
Great room, really spacious, great amenities, excellent shower pressure and great views from the balcony. Had dinner in Zuma one of my favourite restaurants from London. Patrick on the door is a blast! Great check in on arrival, missed Social Hour but was offered a comp glass anyway as it was a special occasion - service was spot on! Location is great for downtown, weather wasn't great for the pool which was a pity was looking forward to it as it looked a great spot to catch some rays. Definitely the place to stay in Miami
Valuable belongings came up missing!
I was very disappointed in the way I was treated and my total experience at the Kimpton EPIC Hotel. I usually like to stay at Marriott properties because I'm familiar with them and their brand but the JW Marquis across the street was booked. I stayed at this hotel a couple of weeks ago to attend the Super Bowl. What was supposed to be a great experience turned into a headache. I attended a NFL Welcome Party and received a sovenir exclusive golden championship champagne bottle. I placed out of the way in my room and it was fine after the first night. After returning to my room the second night it was missing and my room was completely serviced. After bring it to the attention of Monica, the manager on duty, she asked the house keeping staff about it and they completely denied even seeing the bottle or going into my room. My guess was it was mistakingly thrown away but then again a golden championship bottle doesn' look like complete garbage. From there I filled out an incident form with the head of security to state what was missing. While filling out the form, a cleaner happened to come up to the security officer and handed him what seemed to be a gift card I left behind in my room I had misplaced. It had an exclusive design on it and im 99% sure it was mine. I asked if it was left behind in my room and said no and ignored me. From there I had to check out soon and needed to catch my flight so I was asking if we could resolve the issue even if it took some type of compensation. They insisted they needed to go through an insurance claims company and do an investigation. After talking to an insurance claims agent a few days later, it was found that someone was in my room while I was away (obviously my room was cleaned) but they didn't weren't going to grant me any kind of compensation for my bottle because I didn't have a picture of it?! I then proceeded to google to try to find something remotely similar to what had been taken from me with not much success. I sent them a picture a golden wrapped champagne bottle with a team logo but I clearly stated it was not the same. It was on ebay for $500 so I asked for that as compensation since couldn't find my bottle. They denied it and said they saw the bottle for $29.99 and would send me that. I then stated that was not ok with me and that bottle had a lot of sentimental value to me and was exclusive. At this point I reached out to the hotel manger Anna who said she would work on resolving the issue. At this point I was able to acquire a picture of the actual bottle from a coworker and sent it to her. After not responding to my follow up email she called a few days later and said she could replace the bottle with the one that was sent initially (not the exclusive championship edition) but it would take weeks, months or longer. At this point, the whole process had been drawn out for a couple weeks now and I was just ready to cut my losses. I just asked to be compensated the fair amount of $500, and she declined. I told her the value that exclusive time sake bottle had to me and it would never be replaced. I stated how it was the hotel's fault and negligence on their part that it was removed from room and it was also lied about. A formal apology was still not given. I'm writing this review because 1. I feel like everyone should know the way they treat their high paying customers here. 2. MAKE SURE you put away your personal belongings in your room when you're not there if you value them. People do not book hotels of this caliber to be treated with this level of professionalism. I was HIGHLY disappointed in my stay here and would NOT recommend!
A night of fun
My husband and I stayed one night for an event we were attending and we really enjoyed our stay at the Epic. The rooms have all been recently remodeled and the rooms are very lovely. Staff was friendly and we particularly enjoyed ourselves at the bar at Zuma on Sunday around brunch.
Thank you MARCOS
Service was excellent at this hotel. Rooms were clean, proximity to the boat show was perfect. Everyone was more than helpful Especially MARCOS! He just went above and beyond to make my family and I feel at home and welcome and provided us with everything we needed.
© TripAdvisor 2020
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.