What to expect
- Sleep Quality
Last 5 reviews
Hotel under construction
Hotel was still under construction and we were not told about this at time of check in. We were told the pool was closed. Construction noise and dust everywhere. The restaurant was it open until the last day of our stay.
I'm sure it's hard to keep a humid, wet place like this dry and free of rust, but this hotel was definitely showing its age. I suspect that my room was so small because I had the government rate-- I've stayed in larger dorm rooms. The bathroom was so small that when I sat on the toilet, my knees hit the vanity. And I'm 5'1"! The pool was great. Staff were really friendly. The on-site restaurant was so helpful. Wifi was reliable throughout the property. The sundries shop opened later and closed earlier than I needed-- as a business traveler, I had to leave before 7am and was usually out until after 4:30 or 5.
More like an hourly flophouse than a Waldorf ...
My title suggests perhaps a bit of "shock value" - the property is fine but it belongs in Hilton's Curio Collection. Disappointing experience at this so-called Waldorf. The Reach could be so much more and perhaps will be since being de-flagged by Hilton. When I was there, it's simply amazing how this could have ever been categorized as a Waldorf-Astoria property. Outside entrances to rooms, the concrete walkways were filthy and in need of maintenance. Love Hilton, but the selection of this property as a part of an "elite collection" was purely misplaced.
I went to the hotel as it Provides the "Only Private Beach in Key West" however the condition of the hotel is Terrible , Cant go to the beach because of wall of algae preventing access , The Overall condition of the hotel Is Poor, from the bar, Room, Lobby, Elevators, Hallways , But yet the charge regular rate as the hotel is in Great Condition. .Really Sad that Hilton can do this to its Diamond Member.. Stay away from this property
Worst Hilton Hotel Experience Ever
While the check in process went smoothly, the rest was a poor experience. Our room was dusty, the bathroom was filthy (hair in and outside of shower, mold and mildew that looked like it just needed a good clean, dust in all of the corners of the room. We called the front desk 3 times to please come clean the bathroom, to no avail. Finally, at 9 pm, I took photos of the bathroom and took them to the front desk and asked the clerk to look at them. I asked her "Would you shower in this?", she replied that no, she would not and contacted the maintenance supervisor. He came and called for someone to go clean our room right away but he was rude and avoided making eye contact with me. Because it was our 20th anniversary, we called the Hilton Diamond desk and asked to check out the next morning. We were refunded points for our 2nd night but the hotel general management never resolved our issue with not wanting to lose all 75,000 points for the first night. A Hampton Inn for about 35,000 points would have been a better experience. I would never recommend this place to anyone. Outside of the room, the water is murky and has a foul odor, the elevator had mold on the ceiling tiles that could have been easily cleaned, the cleaning staff was constantly yelling in the hallway and talking loudly. It just needs a complete renovation, which I think they are working on but noone should have to suffer through staying here in the meantime. We checked into the Ocean Key Marina the next day and I would highly recommend that resort. They were lovely, upgraded us for our anniversary and provided us a $25 resort credit.
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