What to expect
- Sleep Quality
Last 5 reviews
Amazing property and staff
Love Key west And love casa marina & the reach, amazing staff and food,, i can wait to go back , i stay so many times at this 2 propertys and always just amazing, if u have time please visit , Love Hilton
Where do you send 4 elementary school friends (now grown women) & 2 T-Rexes for an amazing impromptu reunion?
From the minute we walked into the door of this sleek and sassy hotel, with greetings and assistance from their amazing staff (Sherri, Kirsten, Tony, Mark (Socrates) and Christopher, we were treated spectacularly and will never forget this trip. And then the T-Rexes came out, thereby ensuring that the staff ALSO would never forget our trip lol.
Beautiful Property/Outstanding Staff
We stayed at The Reach for a quick 2 day stay In September. Room 308 was perfect for us, very very spacious, newly remodeled, clean, very comfortable bed and an ocean view. What more could one ask for........We were greeted by a friendly young girl, Kirstin at the front desk. She got us checked in, in a timely manner, and told us about the property. Even suggested The Marlins restaurant. We had drinks there while enjoying the view. After our long days we were greeted by a smiling, pleasant gentleman named Gethro. Upon departure we were invited back. We will definitely be back, Room 308 has our name all over it. See you next time. Thank you Reach staff for a wonderful stay.
Treated horrible by the staff. Requested house keeping and came back to nothing. Called to complain and only then when we were going to bed, did they send housekeeping after we called. Was nothing but polite to the staff yet we were treated with rude workers at the Four Marlins and all around the property.
Initial impressions are great. Nice grounds, beautiful pool and beach area. Key West isn’t known for their beaches so the seaweed and such are not unexpected. Rooms are modern with beautiful bathrooms. The only disappointment was our reception and room “upgrade”. I get upgraded for Hilton status automatically so we were moved to a studio room which is a little larger but it’s on a low floor and instead of a view of the beach or pool, we are facing other rooms and the parking garage entrance. Also, when we arrived there was nothing to acknowledge our stay or honeymoon choice. We stayed previously in Key Largo at Bakers Cay and they made our visit very special with gifts, champagne and a personal note from the staff. For a Waldorf Astoria resort, I expected a little more customer service than other brands. Will update as our stay progresses.
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