What to expect
- Sleep Quality
Last 5 reviews
Key West Trip
Third party reservations are tricky since they conflict with hotel protocol. Read the fine print! Key West was very crowded. I won’t recommend the trip unless you’re on a fishing trip. I felt like a number more than a person.
Overall Great Hotel!
We really enjoyed our stay at The Reach! Pros: -Clean hotel, updated rooms -Staff is very friendly -Barefoot Billy's watersports is right on premises (very handy for our jet ski tour and bike rentals!) -There's an actual BEACH! -Very close to several restaurants and the quieter end of Duvall Street (Banana Cafe is a must for breakfast!) -We loved bocce ball and the life size chess board Small cons that would make this a 5 star review: -Self-serve coffee would have been AWESOME; we needed to go to the hotel restaurant and ask for coffee--not sure if that is because of COVID? I don't even care that I had to pay for the coffee. I just wanted coffee! -No ability to purchase drinks (water, tea, soda) or snacks; if it's in the gift shop that opens later and closes early -While our room was updated and surface clean, the baseboards were dirty and under the dresser and bathroom vanity was dirty These small cons did not deter us! We'll definitely be back to The Reach!
Daily Resort fee plus parking fee? Unreal. I found a used condom wrapper under the bed next to the nightstand. I had a handicapped accessible room and the closet and bathroom are unusable for someone NOT in a wheelchair. I requested a room change and was told they were sold out. Restaurant menu is weak. Pool ran out of towels for guests.
Awesome time at The Reach
My family had a awesome time at The Reach resort, we spent 4 days at resort, from the time we checked in I could feel the whole experience is going to be great. Our rooms where super clean and we opted for daily cleaning (i.e. I was provided a another option but don't remember what it was). The view from "King Suite with Ocean view" room was awesome, we spent a good time at beach. The resort is located few blocks from southern most point and most places are within walkable distance. We enjoyed our stay and definitely will be back soon.
I’m sad to have to take the time to write my first review ever but felt a strong obligation to forewarn others before.staying here. We spent 4 nights at this hotel and the customer service was the absolute worst. From the snarky attitude from the girl at the front desk to requesting items several times without success... We arrived to find no sheets provided for our pull out bed. They did make it when we requested but provided 1 pillow. I requested a blanket and 2 pillows 3 times and finally was given 1 pillow and a blanket an hour after making the third request. The toilet ran our entire visit and we had to toggle with the chain in order to even have it flush. I made it clear to the girl at the front desk but no help was ever given. On another occasion, I waited in line for an over excessive amount of time to ask about a breakfast place and no one even bothered to say be with you in a minute. We are diamond Hilton members and have never been remotely treated so badly before. Do yourself a favor, book at the sister resort. This place is the worst.
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