What to expect
- Sleep Quality
Last 5 reviews
we are frequent key west vacationers and tried a new hotel this December. We were nervous about staying at the Reach due to the various poor online reviews. A manager insisted we would be pleased and if not we could leave. Well we were not. Grounds, hallways, elevators were all dirty. We paid extra for an ocean view which consisted of a sliver of ocean blocked by a tree. We decided to leave and find other lodging only to be slapped with an extra $150 charge.We called the manager 4 times but he never returned my call. I did call the home office to demand a refund. Under no circumstances would I stay at the Reach Key West again.
Beautiful Newly Renovated Resort
The recent four-month renovation to a Curio has left this property iin fine shape. The rooms are modern and inviting (all with balconies), with a large wall TV and very comfortable bedding. The new restaurant, Four Marlins, is excellent for both dinner and breakfast; the pool and beach area are restful, relaxing highlights; and the several courtyard games are very enjoyable. The one downside is this is an expensive resort, so you might have to build up points to stay here.
Key West was fantastic. The hotel contributed to make this perfect. We should only have spent more there! If we should come back it would be to this hotel! We strongly suggest spending at least 2 nights or more to get time to see and do all what should be experienced! We loved Key West.
Curio"us" for a great Change in Key West!
We have been to KW 5 times prior, stayed at Casa Marina or DT & had booked this trip at the Dbltree, so when this new property opened for points stays I jumped on the chance and changed our resv as we wanted to be on the beach & closer to old town KW. Our stay began w/ a call 2 days prior to confirm details, I spoke with EJ and he assured us all was good. He was on staff when we checked in and took care of everything we needed, He is your "GO TO GUY" at the Reach. Thru our entire stay he was on top of our & everyone needs. Our room 317 was a nice standard double (we're not able to get a diamond upgrade this stay) & it had a good view of the courtyard and decent view of the ocean from the balcony. The rug had a curl at the corner which became a trip hazard but we learned to manage it. All rooms were revamped and decorated nicely w/hidden touches related to the area. Beds were very comfortable & cozy. Adjoining room doors are thin so voices carry from other rooms so note tone. Did not hear anything from above or thru walls, just door noise. Bathrooms are a bit small so keep in mind if you are a person of size like myself (6.5 & wide shoulders) shower is tight. really no issues with rooms but rug, all have refridge and safes. View was nice, looking over courtyard and had partial ocean view from balcony (rm 317) bit noisy thou from lobby walkway & elevator dings. What truly separates this place is the Staff- Four Marlins rest (trib to Hemingway) had good fresh food but the staff was "Off the Hook"- Mark, Ellen, Fernando, Ruestam, Francesca, & support crew were AMAZING!!!! Everyone remembered our names & made us feel so welcome Daily! additionally EJ called the CM one night to make sure we could be seated at the sister property for the Nat Champ game and drove us over in their shuttle. Beach staff daily was always ready to get lounge chairs, umbrellas and towels, not to mention beach wait staff bringing drinks and complementary Italian ice pops while sunning. Breakfast daily was great (discounted if HH Diamond) & never disappointed. There is a local bus you can get on fro free two blocks from hotel, little deli/store half black away & 3 blocks from Southern most point Buoy. only minor issue we had was at check out, our travel companions had some accounting issues with regard to room charges but it was remedied properly and all was fine. We will stay here again, STAFF MADE OUR STAY! this is the biggest point I can make w/ this review,(4.5 if i could & would have been 5* if not for the rug,room noise from connecting rooms and small check out issue). I will add pics in shortly, Well Done Curio Reach KW!
My husband and I decided at the end of Dec to elope at this resort in the Keys. We arrived early on our first day there but were unable to check in for another couple of hours. I went a little “bridezilla”on the front desk people and was soon taken to the most beautiful, relaxing room. The whole staff went above and beyond to make our special day and trip perfect! The restaurant was wonderful- great food and exceptional service. We can’t wait to go back for our anniversary!!! Thank you to the Reach staff for everything!! We will be back!!
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