What to expect
- Sleep Quality
Last 5 reviews
Excellent Hotel with a great view!
Hotel and room were great! Everything was clean. Housekeeping came daily, The pool bar had the best pina colada I have ever had. The staff was always super. We received rum punch at check in. We will be back!!!
See Belinda for the Best Mojito’s
See Belinda at the Sunset pier for her incredible Mojito’s ! We made the sunset last night with 15 mins to spare and got the last table next to Ocean Key’s bartender Belinda. Her signature Mojito’s were without a doubt the best iv’e ever had. Great hospitality and genuine service we really appreciated it.
Beware of tricky reservation and inflexible policies
Booked a 5 night stay as a getaway trip. never received confirmation e mail from hotel. Called to confirm we had a reservation and was advised that they were having "system issues" with the reservations so they would keep trying to send confirming e mail. Still never received any documentation from hotel about the reservation. Was able to confirm reservation by telephone but no documentation. Unfortunately had to cancel (unforeseen medical issue). Reservation required 5 day cancellation notice. I called to cancel 6 hours after that cutoff and was assessed a penalty fee of one night stay plus taxes and associated charges. Given what is still going on with covid, etc, this stance by the hotel seems inappropriate. They get to cancel services and amenities at will due to covid with no recourse. I just think this hotel is being unreasonable given what we are dealing with. We will find another destination in Key West for our next trip there.
Great Suite and Great location!
We stayed in the 2 Bedroom Suite, loved it! The room had water front view, was very clean, decorated good and very spacious. The Staff is so friendly and very helpful and always had a smile on. I did miss not having a beach to lay out on but the pool was very nice and breezy.
Perfect location and service!!!
So this resort is a perfect location!! The guys in the front were amazing. Alex…boom!! So kind and helpful!! Andy…boom!! They always had us a cab waiting for our drives to marinas early in the morning!! Housekeeping was great!! Loved you all! Spectacular service! Pool bartenders went above and beyond. Erica and April were outstanding!! We can’t wait to visit them again!! Literally the best service you will find!!!! Our only complaint is Hot Tin Roof. The restaurant that we had a birthday dinner for only one evening the night before checkout. Trish, our waitress, was fabulous!!! We adored her. Service was excellent from Trish! The filet, I believe, is upwards of sixty dollars. The scallops were also on the upper end, I am not sure what the price was, to be honest. Both came out cold. I actually never send food back, but we have spent eight nights here and I believe this is a five-star restaurant. I would not spend your money there. In all fairness, maybe it was an off night. I understand there is a shortage of chefs, etc, but after the money we spent for two very nice rooms, penthouse included, for eight nights, we were very disappointed. The swordfish was amazing and hot. The lobster bisque was amazing!! But we sent back three dishes as they were cold and placed on a hot plate I feel. Again, the service was great and I rarely give a bad review, but this restaurant for dinner is over-priced for the quality. We would definitely stay here again for the location, pool service, and housekeeping!!! You will love it!!
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