What to expect
- Sleep Quality
Last 5 reviews
Wow the reviews on here couldn’t be more wrong. The hotel and staff are simply amazing! Wonderful service, beautiful location, amazing pool and beach. If you are spending that much time in your room to complain you have missed it. Rooms are perfectly great! This hotel is truly a gem!!!
Luckily, this visit was a business expense.
Unfortunately, I have to echo the comments of many others as of late. This is nothing like the caliber of the Waldorf Astoria name. The room and bathroom weren't very clean looking. Furniture is lacking.There were no robe or slippers in the closet either. The carpets desperately need vacuuming and one cannot dry their hair in the tiny bathroom without it becoming a sweatbox. Also, the air cuts off when no motion is detected after a period of time, so if the fan isn't on, the room is stuffy. I will say that service at the pool area and that of the wait staff was very good. Every staff member we encountered was courteous, prompt, and attentive and the food was delicious! The location is great, but the gap between price and quality leaves a guest feeling cheated. There is a reason the hotel receives 'Good' ratibg and others on the island are 'Excellent.'
Don’t stay at this hotel, so dirty, old musty, not maintained and poor service all the way around
Our ocean view room was moldy wood terrace, broken shade umbrella, yucky room furniture and tiny bathroom with a old shower curtain that sticks to you as it’s so small. Phone in room didn’t work, there was no maid service with out requesting it, no towels and just all around dirty place. Lobby was full of night before wedding party drinks, no cleaning is evident in the place at all. Pool furniture is musty, ripped, fraying and just gross. For the price it’s a complete thumbs down.
What a disappointment
At $500+/night, what you get is a bathroom with rust, banged up and outdated furniture, hotel areas where the paint in the walls is peeling, the doors are rusted. The receptionists and the managers acted like I was an annoyance when I reported the state of the room and my request to move. Sure the lobby and the pool area are nice, but the rooms and surrounding areas will make your heart sink. A motel might have been better looking. Very disappointed in the Waldorf Astoria brand. To me Waldorf Astoria was a sense of security, trust and expectation of high quality. No more.
When I think of staying at a Waldorf Astoria Resort I think of outstanding service, clean hotel and an enjoyable time. After my recent experience, I no longer think that way. The hotel was well warn and in my opinion I do not think it is well kept. House cleaning was called for a light cleaning and was told it was available, but it never happened. The Pool area was not clean and the pool had numerous tiles missing. The pool staff was not talking between themselves; I arranged for a beach cabana for the day and when I went out to lunch they rented my cabana to another couple by another pool staff member, UN-SAT. The front desk staff was very accommodating when asked for corrections and for late check out, their service helped make up for the other staffs poor performance. If they can not get staff to care for the guests then they need to hire more or not have more guests than the staff can truly care for. I do not think I will be going back...
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