Guest reviews Casa Marina, A Waldorf Astoria Resort

by mariefM9331OR

Terrible Way to End our honeymoon

I didn’t want to write my review from Google twice so I attached a screenshot. The music is still going strong past when they said it would end. There was also hair left in our room and the ice tongs had gooey crap on them.

by brandidawkins30 Las Vegas, Nevada

This is the worst Waldorf Astoria Property

This property needs major work. They should not be able to use the name Waldorf Astoria. I have stayed at many Waldorf’s and this by far is the worst. The pool is falling apart and extremely dirty. The buildings are falling apart inside and out. The rooms are run down and in desperate need of a make over. Based on the property I thought I was staying at the lowest end of Hilton properties available. This is not even up to Hilton standards let alone a Waldorf. On a side note, the staff was very friendly. But I will not be going back there until they do a MAJOR REMODEL!

by chris t Atlanta, Georgia

No longer a luxury property

We have stayed at the casa marina numerous times over the last 18 years and it is showing its age & is not what it used to be. This hotel is in desperate need of a professional remodel and a resetting of standards. Consider this hotel a regular older Hilton that is located on a beautiful beach- the Waldorf Astoria name really means nothing Furniture is falling apart, bathtubs need refinishing, towel rods are rusting, drapes are ripped , & walls need painting. They have removed coffee tables and other fixtures from the rooms. They have added mismatched artwork, carpets, & lamps and it is noticeable. The grounds are poorly kept with cigarette butts & chicken poop everywhere. Instead of replacing their signature palm trees they have faked out with planters & sand. They have added mismatched pool umbrellas, cabanas ,modern seating areas & tall uncomfortable booths in the sun sun restaurant and pool areas. It is apparently ok to smoke in the pool, bring Alcohol and play your own music- loudly. This becomes a problem when there are numerous competing music styles playing and beer cans collect around the pool. There is no room service. There is not breakfast available on site during the week. Beds are hard and creeky. The pool area is very picturesque especially in the early morning and evening. People are friendly but not overly service oriented.

by wpbjake West Palm Beach, Florida

Perfect Wedding/honeymoon place

We have visited before, but came back for our wedding. The property is just as beautiful as always, with great service from Min, Dimitri, and Constantine. Our wedding planner, Blaire, was able to accommodate all our requests (and was able to work around a pre-wedding broken foot. Our only complaint is the breakfast - it has been drastically reduced due to COVID-19 and more like a budget hotel breakfast.

by ettevi_wanderlust Miami, Florida

“A Place with History”

I highly recommend Casa Marina Key And reserving one of the rooms with the furnished giant balconies overlooking two amazing pools and private beach. They are one of a kind and feature magnificent views. Casa Marina Key West surpassed all our expectations, and made an incredibly enjoyable stays!