Guest reviews Casa Marina, A Waldorf Astoria Resort

by MikeTen231

Great vaca and amenities

Had a great time so many memories. One thing I loved about our room was the coffee. It was nespresso or similar brand. I can't remember the name and flavor of the pods, would someone be able to tell me this info? Thanks in advance and for a great time!

by skyeb_11 Clemson, South Carolina

Beautiful but way overpriced

This was a nice beach resort BUT.. staff were half trained up for a Waldorf.. the beach was very rocky and the hotel is a bit dated. I am not picky as a guest and loved the music on the beach at night, and I understand there are certainly some very pretentious guests who think they are important and treat the staff poorly here but when paying $1,000 a night, I expect near perfection from everything and this needed work. Never offered the popsicles or eucalyptus towels, no doorman and was asked to move on the beach several times due to a wedding. Why not just set us up in an area that does not required to be moved then? At a Waldorf, the little things matter and this hotel just had zero of those little things to make someone feel special. The rooms were very bland, almost Hampton inn like.. which, if I we’re paying Hampton inn prices, I would expect but this was 10x’s that price, literally... therefor, I would NOT pay that price again for what I got.

by tusc18

Incredible Birthday Surprise!!

I won’t lie, I read all of the reviews and I was very worried about this trip. My husband booked it through our travel agent as a surprise for my birthday. Surprise being the key word. I cannot stress enough, DO NOT LISTEN TO THE BAD REVIEWS!!!! Every second of this trip has been 100% perfection! The service, the cleanliness, the food, the upkeep!! Our room was incredible!! The staff has been so friendly from the minute we checked in and over the top accommodating!! We are already planning our next trip back. Again, do not hesitate to stay at the Waldorf. You won’t regret it!!

by Bobby M Benton, Louisiana

Property was very subpar

Part of the staff was great. Property was old and outdated. Lost power twice in the four days we were there. There are no backup generators. Sitting in the dark at a luxury hotel is just wrong. When you pay $1400 per night you expect a nice experience. Could have stayed in an old motor hotel and got the same experience. Yes they have a beach but it was dirty

by 890brucel

Filthy and overpriced; front desk indifferent

We booked a suite at Casa Marina when our flight from Key West was cancelled due to weather. They charged us $1000 for the night, and the suite was filthy. I've attached a photo of the door to "Suite" 3008 and will let you use your imagination as to what the inside of the room looked like. When we spoke with the manager at the front desk, she said she would 'let housekeeping know.' She could not have been less helpful. I've stayed at Hilton Hotels for years, but never again.