Guest reviews Casa Marina, A Waldorf Astoria Resort

by StraightShooterGuy

Should’ve read the reviews before booking!

The many negative posts, which I became away of only after my stay at Casa Marina, are unfortunately dead on accurate...the worst attention to detail of any ‘nice’ hotel I’ve ever experienced. Poor housekeeping and common area cleanliness and maintenance. Used to be my favorite hotel in Key West years ago. Will not be returning!

by LouiseVJones King's Lynn, United Kingdom

Great hotel in Key West!

My husband and I stayed for 4 nights at the end of a busy tour of the east coast of the US. What a great hotel to relax in! Beautiful building inside and out, friendly staff and even friendly lizards and cockerels wandering about. Great pool areas with fully equipped cabanas (fridge, tv, fan) for hire. One pool adults only and the other for families. You can step poolside right onto the beach. You can also take you own food and snacks to the pool which you don’t see very often. Pool bar a little expensive but when you can take your own, who cares?! Pleasant walk to Duval Street, around 10-15 minutes at a decent pace but the free Duval Loop bus service collects at a stop around 5 minutes’ walk from the hotel which is really great. Spacious room, plenty of wardrobe and drawer space with a little seating area and decent sized fridge. Really had a lovely stay and would definitely come back.

by nikkipappas

Extremely Disappointing

I'm extremely disappointed with Casa Marina's customer service & accommodations. I'm a local attorney & stayed at Casa Marina numerous times before moving to KW, and have always recommended it to friends & family that are visiting. I called to see about reserving rooms for my wedding next year & was informed that Casa Marina only provides room blocks for corporate events & under no circumstance would they provide a room block for other private groups/ events. While they could not provide a room block, they did inform me that if my guests wanted to book rooms on their own there might be a minimum number of nights they would be required to book, however, they could not tell me what the minimum would be or what the nightly rate would be despite the fact that my wedding is less than a year away. This is not the service I expect from a company that boasts about its world-renowned hospitality. It's also ironic that a company, which claims to have "robust commitment to our communities" has in place a policy that only serves corporations & excludes locals from the communities they claim to be so committed to...

by AJK1955 Dublin, Ireland

Disappointing

We stayed here for 3 days last week. The place is supposed to be of a Waldorf standard, but I saw little evidence of that. There was trash in the corridor near our room when we arrived, and I informed the front desk of this on 2 occasions. It was still there as we were checking out! And, for a hotel of this "quality" to only have one restaurant, that at the pool and with a very poor menu offering, is awful. The staff (apart from those at the pool and one concierge) were very defensive and dismissive whenever any issue was brought up with them. And as for $30 a night for parking and another $30 plus for a resort fee???? Where is the justification for this? I doubt if I would return on this showing.

by Lori S Washington DC, District of Columbia

Our honeymoon trip!

Beautiful, relaxing, and a perfect vacation. It’s a place where families can enjoy and couples can come! The pools for adults and one for families is ideal! We are coming back and bringing friends! Wonderful!