Guest reviews Casa Marina, A Waldorf Astoria Resort

by billyboy72

disappointing

Not worth the money! Property is not well kept. Though the location is spectacular; our room with a parking lot view, chipped paint, and stained furniture was not what I expect for $800 per night.Property needs a complete overhaul.

by Joe L

Joe L.

Been here a few times and love the property. Came in with my girlfriend and right from the start the service was excellent. Josh at the valet was welcoming and stored my luggage till my room was ready. He also brought it up n placed some Valentine's items to suprise my gf. Thank you Josh, great job! Then at check in Sophia was awesome, great personality and was very helpful my whole stay. Ive already spoke to some friends about what a great hotel & stay we had!. See you next time.

by Karen K Ohio

Avoid this Resort

Extremely disappointed in how they treat the Hilton Diamond Members. They gave us one of the crap rooms with a view of the roof! Room was dirty and needs updating. The bathroom is about the size of a small closet. As diamond members we were expecting a much nicer hotel. I will definitely not be back here ever again!

by Jsanderskcco Minot

Very underwhelming, so called luxury resort

I would avoid this "Resort" and stay at any other location in Key West. The beach was dirty, the pool was cold and our room had bugs. The bar and the restaurant/breakfast are largely overpriced. If this place wants to be the fancy resort they portray, they better make some changes.

by Q7807FLdavidr Bern, Switzerland

Very disappointing Valentines Day dinner

We booked our dinner for six people on Valentine’s Day at the Casa Marina in Key West. We received the special Valentine’s Day menu with no prices or other statements on it except the menu itself which consisted of a 3 course menu. The service seemed inexperienced as we decided do top up the wine by ourselves the whole evening. The waiting time between the courses were fairly long and we sat in front of the empty plates for quite a while and the main course being served on very small plates suggested that they ran out of big plates in the kitchen. On top of that I usually do not eat a lot and still was hungry after the three courses. When we got the check the gratuity was already included in the amount although it was written that the gratuity was not included. After trying to clear this up we got explained that with six people it is normal that the gratuity is calculated directly in to the bill. Apparently this should be common knowledge and is stated in small letters on the normal menu, which we didn’t see because there was only the Valentines’s Day menu available. When we asked for the manager and gave our feedback to him, he did not react in an understanding way and just explained that the reason for all of this was because they had to serve over a thousand meals this evening and that the gratuity issue should be common knowledge, all of it with a certain attitude. All in all this is definitely not five star level, not even normal gastronomy level. We were very disappointed with the value for money and even more disappointed in the service we experienced in a Waldorf Astoria hotel.