Guest reviews The Ritz Carlton, Fort Lauderdale
What to expect
- Sleep Quality
Last 5 reviews
My husband and I enjoyed three nights at the Ritz after a business meeting. The room, hotel, staff and amenities were outstanding. The staff went out of their way to take care of every need. The hotel had complimentary bikes that we rode one afternoon. The fitness center was the largest that I have ever experienced at a hotel. The machines, equipment and cleanliness were outstanding. Nothing was ever out of place. We visited the pool bar and the main bar. All of the bar tenders were friendly. The breakfast cafe had delicious coffee and a "to go" breakfast sandwich. The catering staff provided a delicious breakfast and lunch buffet for the business meeting.
Wonderful staff and nice experience at the Fort Lauderdale Ritz!
My husband and I took a long weekend trip (Saturday-Tuesday) at the end of August to Fort Lauderdale. Initially we had booked the Marriott Harbor Resort down the street, however, upon checking in, we encountered a dirty, run down room and immediately decided to switch our reservation to the Ritz property. We are so happy that we did! As Gold Elite members, upon checking in the staff upgraded us to a wonderful room that had extra space and a small living area. The lobby itself felt fresh and clean when we walked in, as did the room - a stark comparison to what we experienced at the Harbor Resort. During the duration of our stay, we spent most of our time by the relaxing pool. The pool had a calming ambiance, even when it was fairly busy over the weekend. While the beach access is extremely close, we found the section of the beach where the chairs were set-up to be less than pleasing. This was our first time to Fort Lauderdale (we typically go to Marco Island) so we weren’t as used to the vibe on the beach. We preferred to stay on the property and sunbathe by the pool instead. However, if you do like the beach there, access is super easy and just a very short walk across the street. Some additional pros/cons we experienced are outlined below: Pros: -Very helpful and kind staff -Wonderful fitness center that was very clear and had everything we needed: from weights to treadmills, to Peloton bikes -Great location near restaurants along the main strip -A short ride to Las Olas boulevard - which provides some excellent options for dinner (we wish we had spent more time in this area!) -Coffee available in the lobby each morning, as well as small cafe options for breakfast -Felt very clean and staff was taking necessary COVID precautions Cons: -We each had a spa service while we were there, but found the service to be a bit underwhelming and the spa itself wasn’t very impressive as compared to other properties we’ve stayed at, such as the JW Marco Island -There were multiple times when we had to proactively ask for our room to be serviced. We do understand this has been a struggle point for many hotels, though, due to COVID. -Pool was chipping in some spots, could use some upgrades. -Burlock Coast (restaurant within the hotel) had limited options Overall, the cons were less so about the hotel, and more so about some of the services offered, so we don’t view those as detracting from our stage - but would more so like to highlight these items for management. We truly enjoyed our stay here and will certainly be back in the future!
Just wanted to give credit where credit is due. The young man Joshua on the beach was OUTSTANDING! He went above and beyond to make our day stress free and memorable. It is people like Joshua that makes us excited to stay at the Ft. Lauderdale Ritz. Thanks Joshua!
Nice hotel, needs more shade at the pool and better beach access
We stayed at the Ritz-Carlton for a night after disembarking the Celebrity Edge earlier that morning. The hotel is a 15 minute Uber ride from the cruiseport. They allowed us immediate access to our room, which was nice. The exercise room is excellent, I enjoyed the complimentary Peloton bikes. The pool area is nice, but all of the unbrellas were closed because of "wind". It seemed like a typical beach breeze to us. There was very limited shade on a sunny day. The elevator to the beach was closed, we needed to cross a busy street to access the beach. They need better shade at the pool and better beach access to justify $500+ per night. Poolside service was great, but I was never was given access to a bill. They just charged the room without any opportunity to review the charges or gratuity.
Excellent service and outstanding people!
The hotel service was excellent. Ivy at the concierge desk did an amazing job throughout our trip. Anthony at the pool bar kept us entertained and welcomed. Joshua with the beach chair service went out of his way to make our experience excellent. If your headed to Fort Lauderdale, this is a nice property and great location, but their staff really made it exceptional!!
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