Guest reviews The Ritz Carlton, Fort Lauderdale
What to expect
- Sleep Quality
Last 5 reviews
Customer service non existent , Yellow Bath water is their service.
I typically don’t give bad reviews but the way I was treated here was not the diamond quality they claim to have. I booked this room with expectations of relaxation and peaceful views, not to be treated like my concerns did not matter. I called a day in advance to make sure a room with a tub would be available they told me yes. I was so excited to be getting a nice room with a bath so I could relax I had been having a long week & I needed a break away from scenery so my intentions were to get in a nice bath. Arrived at hotel checked in let the front desk person Alejandro know how I was excited about my stay and asked about the tub again he assured me he gave me a room with great view and a tub. Great walked in room it was beautiful. Only to find out later as I’m preparing for my relaxation and bath the water is coming out yellow. In disbelief I immediately called downstairs telling them if someone can come check it Alejandro sent up maintenance. Maintenance came seen the water and told me it was normal. Shocked I begin to tell him that’s not normal water is clear as I show him how it’s coming out the sink and shower(clear) I call back down stairs to speak with them again to get a better understanding they begin to tell me this is normal for the area it’s the filter system that’s how everyone water is etc. I ask to speak to manager because I’m not please with what I’m hearing and my reasoning for booking this hotel is ruined, because who wants to get in a bath where the water looks like urine. I literally have a anxiety attack crying in all because I really needed that time to relax. I ask the manager what could they do for me and they tell me nothing because I booked at a discounted rate. That is not customer service, mike kept reiterating that because I was booked under this rate that They weren’t able to do anything. Mike came to room seen water and started to say he’ll see what he can do only for me to find out he was the lost prevention manager and not operations. Mike said he could offer me some points at this point I was ready to leave but he wasn’t sure if they would refund me. He told me the operations manager would call me in morning to let me know what will happen. I received no call I had to call and ask for the manager Catherine gets on the phone and began to tell me yes she read the email and as mike stated there’s nothing we can do for you. They all stated they lived in the area and their water was yellow and they take baths in it. As a person who has been in the service industry for years this was unsatisfactory service and they made me feel uncomfortable and like I wasn’t deserving of anything because I didn’t pay a different room rate. Upon check out I went to introduce myself to Catherine the manager I extended my hand to shake as a courtesy greeting she just looked at it and kept talking as if she was disgusted with me. That was very unprofessional of her. This whole experience was horrible and I hope no one else who comes here to shower or bathe in yellow water. I’ve stayed in several hotels around the world and never experienced this type of treatment. Let alone want someone to be ok bathing in yellow water.
This is a Ramada, not a Ritz Carlton
ZERO STARS. I normally don't write reviews, but this experience demanded one, so took my time to do this. It's a messed up Ramada MOTEL, not a RItz Carlton. A lousy hotel, with the worst possible service. I did not book this in some $200 buck deal, i paid a ***ing $850 per night for this service. They made me beg, plead and wait in the front desk for an hour for a simple quilt and pillow for the sofa pull out couch. mY kid could not sleep because of these folks who have no clue how to run a hotel. I am not some random traveller, I am a Hilton Franchise hotel owner in Dallas, I can tell you when a hotel's service is appalling. They keep giving stories for an hour that they are sending it to the room, after waiting for over 30 minutes, I went down to the front desk and demanded that I get the quilt and pillow, else I ain't leaving the place, at 12 Midnight. They never delivered to the room and finally I forced them to give me the same at the front desk. A bunch of liars, crooks and have no courtesy or sense of service. Have stayed at Ritz carltons at Sydney, London, Chicago and a bunch of other places, I can confidently tell you that this is the WORST, it cannot be called a Ritz Carlton. Marriot: Please Shut this place down, if you cannot afford proper staffing in place, don't run this stupid notel. Lousy bunch of idiots.
Average Stay. Didn’t blow me away
Stayed here with my wife in February and I will say it was just an average stay. The property was average, service was average and experience was average. Nothing blew me away like I’ve experienced previously at other Ritz’s and St. Regis. The room was gorgeous and well appointed and bed comfortable as can be. The pool was downright Springhill suites/Fairfield inn level. granted the service was solid. But it was just not your normal pool you’d expect from a ritz. A few service issues occurred related room service, valet and the rip off resort fee. I discussed those with the GM at the time and were resolved to my satisfaction. Kudos to him for owning them and making it right. Overall, these minor issues did not take away from the time I was able to spend with my wife. Valet is overpriced and the resort fee is a rip off though. Do yourself a favor and if it’s similarly priced go to Ritz in Bal Harbour. Much better area and hotel grounds. Stop charging stupid resort fees. Every hotel I say this too. It’s a rip off.
excellent service and food
This is really a wonderful hotel and the staff was uniformly amazing. The food and drinks were very very good and the downstairs beach front restaurant was terrific. The lack of five stars is because the pool is quite small and got very crowded, there isn't really enough seating around it, and it was sort of inconvenient getting to the beach, which is across the street. But again, impeccable service, and I am someone who is quite picky about service so if I'm impressed, that is really saying something. Also, the hotel was very clean, and people were mostly very good about wearing masks.
As one would expect from the Ritz, this is a luxurious and pampering hotel experience. From the huge rooms to the excellent customer service to the beautiful pool area (and the water is heated to the perfect temp), we had a wonderful time staying here. We stayed as a family for 4 nights and everyone loved it. The restaurant, the gym, the spa, the pool, every amenity was pristine and with gorgeous views. Our only complaint was finding available beds by the pool, since people claim spots early with their towels - but at least they have staff down by the pool trying to monitor the situation and help new arrivals throughout the day find a place to sit. All in all, the Ritz once again delivered a fantastic hotel experience and we hope to be back!!
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