Guest reviews The Ritz Carlton, Fort Lauderdale
What to expect
- Sleep Quality
Last 5 reviews
One of the worst Ritz' around
Fort Lauderdale beach is one of my favorite South Florida beaches, preferred over Miami Beach. For a little staycation decided to check out the Fort Lauderdale property was upon arrival was already met with a bad taste. It appeared as if there was only one person working valet and I spent about 15-20 minutes waiting in line. the lobby area was decent and the Burlock coast restaurant is nice with great food. The rooms were nice, typical Ritz fashion. And that concludes the good stuff. Exactly, there really wasn't much. The pool was super small, and service was slow. The beach area was even worse. The flyover bridge was closed, so in oder to get there, you had to cross the normal busy street. There is also no service on the beach, since its not a private area. All and all I would not stay here again nor would a recommend this Ritz, which gives a bad name to the brand not only in service but in design.
Avoid, particularly the water
This Ritz has a gorgeous lobby that hides the actual experience. The rooms are adequate; we booked a room that cost roughly $800 a night - I'm not begrudging the expense, rather what we received. The room has a nice view of the beach and pool. It is average in size - definitely not a large room but other than the king bed there is really nothing special about the room. What really sets Ritz Carlton apart is their level of service, and this is the first area they fail miserably. Every service request required 2 calls - even just to get a blanket. We made a request for a second robe (the room only comes with one robe?!?) and that took 6 hours. We drive an electric car, and have requested to have it charged every time we arrived at the hotel - just now I had to call and ask a second time. For $50/night parking I would expect better. Waiting 5 minutes for the valet to show up is not unusual. The final icing on the cake is the photo - my wife desperately wanted to take a bath. We filled the tub halfway and saw the water was yellow, so we drained and tried again. Second time, when any rust should have been out of the pipes, same result. If you make the mistake of staying here, do not drink water out of the tap! Fortunately they provide lots of bottled water, so that is a positive. Avoid this hotel! They should be ashamed of calling this a Ritz Carlton.
Covid Super Spreader and tired property.
Where do I Start? Checked in New Years day. As we pulled up I was shocked to see such congestion at the entrance several people waiting for cars no social distancing no masks. I was approached by the valet who leaned into my car as I rolled down the window ask asked if I was checking in. No option to self park during a pandemic. I saw Valets jumping in and out of cars without any sort of effort to sanitize cars. Next we checked in the bellman walked in to the small elevator with us. I was so stunned I didn't believe it; the door closed so it was too late to tell him to leave. The room was nice sized and we got a handicapped room. The room was old and tired with a balcony. Seemed it was 1990s decor. I have been Bonvoy member for years and would like to have been told at check in that the room was going to be a handicapped room. The room was clean but the bathroom was semi-clean. The Shower Curtin had mold on the bottom and hair and dust in the corners.. Next day we went to the pool, Jan 2, 2021. It was a nice sunny day. Again no social distancing, the pool chairs were not at all distanced. The Pool bar was packed with people no social distancing again. We left and went to the beach instead. What is it going to take that the Ritz is putting profits over the health and safety of its guests and employees.
The Ritziest Ritz in Town
Ritziest Ritz in Miami-Ft. Lauderdale area. The rooms are by far the largest and cleanest. Spa is also top notch. The only downside is that the pool is a little on the small side and a little crowded. The service is top notch. Also by far the best of the properties in the area. The staff were friendly and accommodating all around from the valet to the check-in to the pool. It was New Years weekend and they were at capacity but even then they apologized for any delays in service and offered to “make it right.” They met and exceeded the expectations one has when staying at a Ritz Carlton property and it’s no wonder this is also the busiest property in the area as it is the best run. Another big plus is the food. Unlike the Bal Harbor property where the breakfast looked reheated and dried around the edges this property has a fully functioning restaurant on site so the room service is indeed restaurant quality. Highly recommend the tempura fish sandwich, octopus, grilled chicken, and breakfast juices and items. Even the kid devoured the breakfast which is not always the case. Definitely will be returning to this one.
To be honest this place should be very clean but it’s not. Both rooms dirty. One of them has nails on the floor and food. The other one had food on the couch. Not going back. Called the manager and left him a message to call me back. Never did. I then switched hotels for the rest of the stay. I would assume during COVID that this hotel would take cleaning as a priority.
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