Guest reviews Naples Bay Resort

by ALBAtl_Ga Jasper, Georgia

Lovely resort

We had a king suite and it was great. The bed and bedding were perfect. This might be an odd thing to comment about but on vacation, I want to sleep well and feel great the next day. I slept well and didn’t want to get out of bed. Our room was in the building to the right of the main building. Meaning, it was the furthest from the pool. In hindsight, we might have asked for a room closer, but we only had one pool day, so it was not an issue. Our room did overlook the side of the marina but was closer to the front of the property, so there was a fair amount of road noise. Sitting out on the balcony was noisy. We had a lovely day at the pool. It was a bit challenging to find chairs when we arrived at 1pm. There were a good number of chairs that people reserved with a towel but we never saw anyone sit in them. Sean, the waiter at the pool was great. He was fast and efficient. I read some other reviews about rude staff but we didn’t experience any of that. Everyone was friendly and welcoming. Our checkin was fast and we were given a glass of champagne.

by Aaron M

Family Vacation

Great location. The rooms and facility were great. Wait staff and pool attendants were great. The front desk staff were not helpful at all. We had an issue with the shuttle bus and were left stranded for over an hour, it several phone calls and over an hour and a half wait to get the situation taken care of.

by C5068VWandrewf

Best Trip

A great clean place to stay especially during COVID. But what made the visit even better was our shuttle driver Jerry. Great guy always having a good time always on time to where he needs to be and keeps us completely safe the whole ride. Great place Great people!!

by W1419FYjustinj Lido Key, Florida

Jerry the chauffeur/driver

This man was absolutely the best driver I have ever had on vacation. Jerry came every hour on the hour whenever to pick us up. He also matched everyone’s energy come dinner time. This mans spirit and energy was everything you could have asked for. 5 out of 5 review for sure not only on the resort but Jerry, the best driver to walk on planet earth.

by OnAir16696044207 Lake in the Hills, Illinois

Best Trip Ever

With us traveling during the pandemic, we were skeptical staying in a condo however, this place exceeded all of our expectations. It was clean, with great amenities, great location, and perfect for us.