Guest reviews Doubletree By Hilton Sunrise Sawgrass Mills

by 213Hannem Turku, Finland

Nice hotel but dirty

We stayed one week with 1- and 3 year old kids. I found on 4th day strong painkiller pill under the bed, also lots of dirt and a skrew. I’m so glad my one year old didn’t find those first, it would have been extremely dangerous for him. / So the cleaning before we came to the room was done badly and also on that time we stayed in the hotel. Price and quality don’t match. Also the shuttle was not working to Bb&t

by Loral H Apopka, Florida

Terrific Location

We stayed for a Panthers/Blackhawks hockey game on 2/29 and were so happy with our choice. We got to the area early, as we intended for shopping and lunch at Sawgrass Mills. Or so we thought-this was before any advisories-and could not find any parking. And it's a HUGE mall. After a late lunch elsewhere we decided to try the hotel, and Bianca checked on the room I chose on my Hilton app and after a very brief wait she checked us in. Pleasant, professional and helpful she told us that the Diamond parking was around the corner, although there is a large free parking garage across from the lobby. We had a standard double with a view of the BBT Center from the window. Clean but a bit dated and in need of more electrical & USB plugs. Storage is excellent & plentiful. We did need to ask housekeeping for more TP & this was before hoarding! The shuttle dropped us at the BBT side of the mall & picked us up after the game. I thought it ran smoothly & I didn't mind the short wait but there was some grumbling about the amount of guests and some actually called Uber etc. We enjoyed the made to order eggstation at breakfast and the other selections. The fitness center was surprisingly large and well appointed for a hotel. Also to be commended for their pleasantness and help are Angie & Andrew. And of course the cookies!! Freely handed out without judgement!

by tracyd2257 Alberta, Canada

Great hotel at a convenient location

Stayed at the DoubleTree by Hilton to attend a Florida Panthers game. Upon check in we learned there was a free shuttle to get dropped off and picked up for the hockey game. Great bonus. Free parking located right in front of the hotel in a large parkade. The hotel staff were all friendly and helpful. Rooms were clean as well as nice and large. Great welcome fruit and cheese plate. Breakfast was fantastic. I had the buffet and my hubby had the steak. Delicious. We will definitely stay here again.

by moyarzunv

Bianca Greats persons

Dear, I must congratulate you for Bianca is a great person who could advise me on all my problems, he has always had his best disposition to help me in all my queries and doubts. Hopefully you can reward for his enormous charisma and commitment to Hilton. Thank you

by robert b Brooklyn

They definitely need help

1st the good news there is no resort fee 2nd additional good news. Parking is free and right across the street Unfortunately those of the only good things about the hotel It is overpriced, poorly designed and understaffed. It may sound minor but the toilets have what sounds like a rocket inside them so anybody who flushes on any part of the side of a building that you're on hears it, whether it's 1:00 a.m. 2:00 a.m. 3:00 a.m. etc It does not make it easy to sleep. From a handicap point of view there is no intelligent reason to put a bath tub in what should be a walk-in shower,a blind person can easily injure themselves. The bed must have been made the 1800s it is not modern and not comfortable at all. Here comes the coup de degraux, There is no realistic response. The phone doesnt work.Save you if there is an emergency.I was offered an 'engineer' to fix my found at 11pm - I was sleeping except what occurred next. At 11:00 p.m. after we have had it with a screaming child for 2 days we packed up went downstairs and told them we were leaving, At that point they offered us another Room, should had been done 48 hours ago. We left pissed off NO EXCUSE FOR HORRIBLE SERVICE FIRST TIME LAST TIME