What to expect
- Sleep Quality
Last 5 reviews
Great stay in Vegas!
My co-worker and I booked a last minute weekend trip here for a weekend and it did not disappoint! It was December so we didn’t enjoy any amenities like the pool but the casino was fabulous. Our room was super spacious and had a beautiful view. So nice to be on the strip and walking distance to almost all the action. Our other co-workers were there for a convention and had a huge suite which was awesome. Would definitely stay there again!
Confused about the bad reviews - we had a great stay!
We planned our Vegas trip before COVID for July 4-8 for my brother's 50th birthday and originally booked the Mirage. As the date got closer, we were relieved to see Vegas was reopening, but the Mirage still wasn't open so we switched to MGM Grand. After reading the poor reviews of MGM since the reopening, we were very concerned and considered switching again but decided to just lower our expectations and go with it. As it turns out we had nothing to worry about. Our King Strip View room was really nice, housekeeping came every day even though we had been told they weren't doing daily housekeeping, a thoughtful care package was provided which included hand sanitizer, a mask, and a button-pressing tool, and there are hand sanitizer and mask stations everywhere. You have to wear a mask and practice social distancing in the airports, on the plane, and pretty much everywhere in Vegas so it should come as no surprise that it is required at MGM. Staff was friendly and helpful. We reserved a cabana so had no problem getting into the pool and lazy river, although I will admit the cabanas are pricey but it was worth it having that wrist band for entry and reentry. A lot of the restaurants are still closed or have limited hours, there were no buffets and no shows which was so weird for Vegas, but also there weren't as many tourists so that was a plus. If it wasn't for my brother's 50th we probably would have canceled because traveling during a pandemic isn't ideal, but if you're going to travel to Vegas I would recommend MGM Grand. It's big and busy and we had a great time. Be sure to check beforehand to make sure the attractions you want to see are open to avoid disappointment.
Great effort by the hotel staff
Given the COVID situation and the governor’s directives, the staff at MGM is working hard to make the best of a difficult situation. Not all the restaurants are open and many of the shops are still closed. There are limited menu choices, too. But the staff is really trying hard. It is mostly the guests that are less than nice. On July 4 weekend, there was a 2.5 hour wait to get into the pool area! Have been here every week for the last 3 weeks and staff is unfailingly nice. The maintenance guy, Jonah, was super at fixing a few problems with my room. Most of the guests are pretty good but a few seem to have a bad attitude. Hate to say it, but most of the ones with a chip on there shoulder seem to come from a state west of here. The hotel even has a nice COVID pack in every room with had sanitizer, cloth masks, and the metal tool so you don’t have to touch buttons. Security has a tough job trying to control belligerent guests - of which there seem to be quite a few.
Don't go here with mask enforcement!!
First I would like to say I love MGM. I have been here many times for many events. I was very unhappy with how rude they enforced the mask policy here. I was told like a kid every single time I was smoking or drinking while gambling and spending money i had to put my mask back on. They were understaffed, alot still closed, a wait for the pool that I was assured I would be allowed entry as a guest to get in and into the lazy river pool. Once you got in the lazy river pool there is no smoking while outside and told to leave to a designated smoking area outside the pool area and would NOT BE LET BACK IN! I spent $900 on my executive suite there and was very upset at how the property was running. I highly recommend to NOT GO HERE UNTIL THE MANDATORY MASK RULE IS OVER. I WILL NOT RETURN UNTIL IT IS LIFTED. SORRY MGM GET YOUR STUFF TOGETHER!!
Las Vegas is not really open yet
arrived on 7/1 for 4 nights. The tower we booked was not open, had to change to a two queen room. Room was nice and comfortable. Restaurants and bars were not open, had lunch at the food court. The pool was partially open, but lazy river didn't open until Friday. Pool area capped at 50%, if you are late you had to wait hours to get in. Service at the pool area was terrible. If you go out, you aren't getting back in. Most Restaurants were not open, so back to food court for breakfast, no sit down Restaurants open for breakfast. Evening in the pool was sketchy, gang members at the pools kept signaling rival gangs. Had to dine for dinners further down the strip. Despite the limited openings, the resort fee was not reduced. Will not be back anytime soon. Very disappointed
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