What to expect
- Sleep Quality
Last 5 reviews
A step up
I stayed at this hotel on my last trip to the big island about 5 years ago. It was miserable. Hilton has made a world of difference in every way that matters. Cleaner, cozier, bathroom a bit cramped, but OK. Gotta work with what the architect left you.
Eating at a fancy restaurant and leaving very dissatisfied
The front desk staff is fantastic, the meeting rooms are spacious and have beautiful views, the hotel rooms on the oceanside are spectacular, but the food in the restaurant is NOT worth the price. Avoid the vegetable risotto as it contains NO vegetables and the portion size is so small that you will need a second entre.
I stayed here on a business trip for a bit more than a week. I just wanted something that had air conditioning, would be quite while I slept, and had a decent restaurant. I was not interested in the restore amenities or any of those kinds of things. First the positives: On the positive side I will say the service offered by the staff was excellent! Now the negatives: While my room did have AC it was louder than standing next to a jet engine! During the night I had to chose between not being able to sleep due to the heat/humidity or due to the very loud noise of the AC unit when it would turn on. Without fail if I left the AC unit on over night it would wake me up when it would turn on. The second noise issue I had with this hotel was that the walls are paper thin. I could hear everything that was happening in the rooms adjacent to mine, so I assume they could hear me as well. This lack of privacy was unsettling. The room also had a very oddly placed bathtub that was outside of the bathroom and made walking to the bathroom from the bed very difficult. The restaurant was decent but I found overpriced especially given that is serves more locals than hotel guest. Overall I would not recommend staying at this hotel if you are just trying to get a decent nights sleep outside of the heat and humidity that can be Hawaii.
Stay in Hilo
This hotel is beautiful overlooking Hilo Bay. The staff is warm and friendly and the amenities of the property are great . The only thing I would suggest is that they consider adding room service and a spa.
Excellent location in Hilo, close to airport, Ken's House of Pancake, downtown Hilo, and stores. Front desk staff are very welcoming and always smiling, but don't be surprised if there is a long line during check in. Valet staff are friendly and quick to get your vehicle.
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