What to expect
- Sleep Quality
Last 5 reviews
Good hotel for the price - but probably not a 4 star hotel
Hotel is rated as 4 star? We got a reasonable deal for the stay here. It appears to be an older hotel fairly recently updated and looks nice inside. Public bathroom is very clean as you need room key to get it. Overall experience is good - but we may try another hotel next time depending on pricing. Location is convenience - it is at the far end of Waikiki next to the zoo. We did a hike to Diamond Head peak and back in about 5 hours. So being at the edge of Waikiki helped. Also i think the beach is a little less busy near this end (but still crazy as expected with Waikiki). Hotel is clean and they give you two containers so you can fill up with filtered water in the lobby - much more environmentally friendly. Somethings though i think they could have done better. For example their website says resort fee includes sunscreen - but it is really just a super tiny sample packet in the bathroom. Also no working ice machine! The only one working that we found is on the 11 th floor that spews out about a cup of ice and would stop as it cant keep up (and we tried multiple floors - either they are missing machines or machines are posted as "out of order"). They could have installed a real ice machine like regular hotels do. Our Diamond Head view room with balcony does has Diamond Head view - but also close views of other rooms and windows so you dont have a lot of privacy if you want to have the view. The balcony is not the kind that i think you would enjoy sitting and sip wine because you will also be looking at other people's windows. Next time I may skip the "view" as it doesn't seem to worth the extra cost. I will upload some photos as well. Also concur with another reviewer that the lobby coffee shop is really aweful - i would definitely skip it. Deck breakfast is good and the coffee there is good.
Cute and Nice
The Queen Kapiolani Hotel is a cute hotel very close to the beach and right across from the Zoo. I was very impressed by the level of service, especially from all the guys that work the valet/bellman desk. The rooms very very clean and the ac cooled well. We had no problems with valet parking our car at hotel. We loved walking to shops and restaurants as the location is perfect. The beach 1 block away was wonderful!
We experienced good service and very accommodating staff. I would like to mention Jean Jucar the housekeeping staff for a pleasant and outstanding service n accommodating us during my stay as well as to Andrew for helping us. Mahalo Jake R. (1907)
Nice updated hotel
Clean, bright, comfortable hotel close to the beach and zoo. The staff were friendly and helpful and worked with us to sort through the new covid-related travel requirements. The views of the sunrise over Diamond Head were outstanding.
Best views in Waikiki
This is an absolutely fantastic hotel - I stayed in the Premier Ocean View room and the views are unreal, arguably some of the best in all of Waikiki. For this room type, you're in a corner unit with completely unobstructed views of Diamond Head to the East and great views of the ocean to the West. I've stayed in a few other hotels on Oahu and the views from Queen Kapiolani blow them away. Staff were extremely attentive, pool area was well-run, and the room itself had a good modern feel to it. I also felt I got extremely good value for money relative to some of the pricier options in Waikiki. The location is fantastic as well - you're literally a two minute walk (if that) from the beach and the pier. The only semi-pejorative thing I could say is that when I checked in, I was given a room with a fairly lacklustre city view (which is not what's represented on their site for the room type I booked). This might be partially on me as I checked in early, so I assume they gave me the first unit they had ready - however, I had no problem waiting a couple hours for one with the great view shown online. After being made aware of this, the staff quickly moved me to the right room with zero fuss or hassle. So while I was a bit bummed out at first, I got the sense that the staff really cared about making things right and they promptly did so to help ensure I had a great experience. So this "negative" really got flipped into a positive as a sign of their dedication to doing right by their customers! All in all, I highly recommend this hotel.
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