What to expect
- Sleep Quality
Last 5 reviews
A good place to starve
I booked this hotel for one night as an urban getaway, because I was tired of staring at the same four walls and wanted to refresh my mind and spirit. My plan was to order a delicious room service dinner, work out at the spa, get a massage, and enjoy beautiful views of Lake Michigan and the Chicago River. Well, I failed to do my homework, because I just assumed that a very expensive luxury hotel would have amenities to match. But as it turns out, they have no room service (“because COVID”), no mini-bar, no snacks for sale at the reception desk, and of course the Starbuck’s was closed — in the afternoon! There was literally nothing to eat in the entire hotel — a good place to starve, in other words. So I was forced to order Mongolian Beef for delivery from a local Asian restaurant — and, of course, I had to come down to the lobby to pick it up. The spa was closed, (“because COVID”) so no workout and no massage, either. A completely disappointing experience, worth maybe $150, and certainly not the $400+ I paid. The “COVID” excuse is getting old and tired because other hotels and spas have managed to adapt successfully while keeping their guests and customers safe. I got a massage at a resort a few months ago while wearing a mask — it was an easy solution — and I’ve ordered room service from other hotels since COVID. I think it’s just a matter of this hotel using excuses to get away with charging premium prices for lazy and thoughtless service.
This is a beautiful and luxurious hotel with very friendly and helpful staff. I highly recommend it. They only allow guests to access their own floor from the elevators for security purposes. I appreciated their extra precautions.
Underwhelming and overpriced. There are better options
What happened to Loews Hotel Downtown? This used to be a brand with dignity, and quality. They used to make me feel special and welcomed. The high price was justified... back then. Those days are gone. This is a bad decision as far as hotels go in Chicago. The 5-star rating must be an accident because it really falls short of other 5-star and even 4-star hotels near this area. The biggest downfall is the friendly amazing customer-centric service that Loews hotel brand was famous for seems to have been forgotten. From the sophomoric manager, Thomas, all the way to the clumsy and condescending security, Muris, this hotel is the furthest thing from a "tightly ran ship". It was sad and a bit embarrassing to have to explain to Thomas (who didn't even introduce himself) why it wasn't ok to treat guests the way Muris and the staff at the rooftop terrace treated me. It was something I've never ever experienced before at a premium hotel property. I'm still wondering why they did me so dirty. Haha oh well. The room was not the greatest either it was far from the elevators and had a pretty sad view. All I could see was the gravel rooftop of the building next door. For $300+ a night, I guess I was hoping my room would make me happy and excited. It wasn't bad, but reminded me of a renovated Motel 6. I got a serious case of buyers remorse. All in all, I asked for a refund. They were kind enough to let me go and find a better deal, and I did. I found a 4 1/2 star hotel that gave me a better room, better view, and treated me nicely! All for less then what Loews was asking for. I'm glad I was now to save my night by staying elsewhere. No more Loews for this guy. You can thank Thomas the "manager" and Muris the "security guard" What a terrible name they are giving this establishment
Courteous and professional service Super comfy beds Great location- walking distance from everything Had requested crib ready Starbucks on site was a plus We will definitely come back! This is also family friendly!
Loews hotel is great. Clean friendly service. The lounge area is magnificent. The front desk staff goes over and beyond in helping guest feel welcomed. They answer all question completely and with a smile. The rooms are beautiful with gorgeous views of the Chicago river, lake Michigan and the Chicago skyline. The food is great. This trip was truly an experience.
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