What to expect
- Sleep Quality
Last 5 reviews
I read the recent poor reviews but was still surprised by how bad it was
Prices for takeout option during the Pandemic are outrageous. Like close to $20 for a waffle outrageous. I would consider it price gauging since there are no other food options in the area. I sincerely hope this is only due to Covid and the prices are better in normal times. Still no excuse for charging that kind of money. At least provide some kind of affordable option and/or something for kids. There were also very long lines everywhere that could have been handled better if they had more staff on hand. Again, maybe this is just a Covid problem. However what there really is no excuse for is the poor customer service. One woman at Coffee and Cream chastised me because my kids were too unruly. Maybe if you didn't make us wait in line 45 mins for ice-cream they would have been better behaved. Upon check-in I was told there were no 1st floor rooms available even though we specifically requested a 1st floor room ahead of time. She said the Ranch was completely booked. What a lie! 10 mins later we called again because it was obvious they were not completely booked and magically a 1st floor room is available. Why put your customers through this?!?!? This was our 10th wedding anniversary. I let them know expecting some kind of acknowledgment. Not only did we not receive anything but it's like the staff went out of there way to make life difficult for us while we stayed there. They are extremely lucky they are the only hotel in the area other than the Inn which I can only imagine is more of a rip off for what you get right now. This is the worst hotel experience I've had for quite some time.
The worst hotel I spent a ton to stay in
The only reason to stay at this hotel is the convenience of it. If you don't care about that, don't stay here. The rooms at this hotel are quite expensive, but the rooms are no better than a 1 star hotel. Our first impression of the room was that it stank. As soon as we opened the door, the smell hit us in the face. We had to air the room out to be able to sleep in it. The beds only had two pillows each, and the mattresses were thin and squeaky. There are very few amenities in the rooms. There was only one restaurant open in the complex and they were serving a limited menu. The cheapest meal on the menu was $30, and the prices went up from there. Because we are a family of five, we chose to eat from the general store. So many other families were doing the same thing because there was no other options. We wound up spending $133 in the overpriced store so we could eat dinner. The location of the hotel is fantastic, and the courtyard is nice. Other than that, I would never stay here again.
I'm primarily writing this review to shout out a couple of employees. When we arrived, we were given key cards that didn't work. A tall young guy with glasses, black hair and a bandana tried to get it to work but then called his boss for more help. I wish I'd gotten his name. He did let us into another empty room to call the front desk, which told me to hike up there (we were at the farthest building on the property) and get new keys. These were for another building. By the time I got back, Bernadette was there, making everything right, putting us in a clean room next door to where we would have been and helping us get onto the wifi, which thought we were in another room. THIS is the kind of customer service one would expect at the property. Housekeeper Ofelia was also helpful. I hadn't stayed at the Ranch for probably 15 years, and it is much nicer than it was. i recall a blasting airconditioning wall unit that left us deaf and hot. There's still a unit (what's that about?) but the rooms are much more comfortable and the grounds are lush. You are stuck for food options, but you're in the middle of Death Valley in a pandemic.
Beaten down, either by Covid or lack of alternatives
Stayed here a couple of years ago and it was fine. Returned in March of 2021 and the experience was much worse. No regular housekeeping service, which is reasonable due to Covid. But why no coffee maker in the room? With no microwave and no hot water, you are stuck with the on-premises restaurant. The prices there border on gouging: $31 for a box of takeaway fettuccine; $18 for a waffle. Pizza is an option at some times, but only Friday through Sunday and they close at 4:00 PM, so our pizza plans for Sunday fell through. We wound up driving to Stovepipe Wells one night and out to Beatty, NV, a another night for dinner. Maintenance has clearly been a low priority. Carpet on the balcony is half worn away, there is mildew in the bathtub, the pool is dirty. The $22/day resort fee grants you access to a broken-down shuffleboard set, a set of bocce balls, and a locked-up tennis court. Numerous visitors had brought their own recreation equipment with them, which is a great idea if you have the space. But then what is that resort fee covering exactly? Love the idea of this place but the execution has fallen way off.
Our stay began with me walking into the convenience store here with my mask in my hand, putting it on, to having the woman at the check-out counter across the store pull her mask down to yell at me to "Put Your Mask On!". When I replied I was she continued with "Go outside and do it!", still with her mask down... WTH? (DISCLAIMER- I had it this winter and have tested positive for antibodies- I work in healthcare and I don't put people in any danger) The pool isn't open and the restaurant is not worth even attempting to get food from. Maybe I'll try it again when the COVID insanity is over, but probably not.
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