Guest reviews Fairmont San Francisco

by SleepySea Bellevue, Washington

Excellent Service and Unparalleled View!

Coming to SF to spend some quality time has become my routine. The choice of lodging has always been Fairmont San Francisco. I have been a fan of Fairmont since I was converted by the excellent Gold floor staff in Fairmont Pacific Rim, and the service one can expect at Fairmont San Francisco is equally excellent with friendly staff and welcoming environment. The staff would go out of their way to make sure all of my needs are taken care off. For instance, the upgrade to Golden Gate suite was full when I checked in, so I wanted to do a mid-stay upgrade since I was going to be there for four nights. I switched on the third night and Fairmont waived all upgrade fees. What a nice surprise. Signature Golden Gate suites have views that are unparalleled! One thing to note is that the breakfast is a bit basic during the health crisis and the restaurant downstairs only served simple grab and go items. I noticed enhanced screening for temperature checks and cleaning standards to ensure the safety of guests and staff. I would definitely come back again. Highly recommended!

by Annie S Oakland, California

Perfect stay!

Our room was beautifully decorated and spacious with a luxurious bed. I highly recommend the balcony suites - the views are absolutely spectacular. Staff were exceptional and and we can’t wait to come back!

by spratt2021

A shell of its former self

Staying at the Fairmont in San Francisco has always been about the total experience, a feeling of luxury with professional top of the line service. The beautiful view is still there, but the hotel feels abandoned. No restaurants or room service, not even coffee pods or mini bar in the rooms, and you can't help but feel sad for all of the staff who have apparently lost their jobs. Depressing

by Savvy12345678Travler

meh

I understand that covid has gotten in the way of things, but the only thing special about this visit was the name of the hotel. There were essentially no services, other than the valets, who were great. I understand SF prices, but even under those guidelines I think that $50 for 3 pastries, 2 hard boiled eggs & coffees was a bit steep. but that was the only food available. While closing the restaurant and bar may have been mandated by CA regulations due to covid, keeping the kitchen open for room service would have been nice.

by juman8 Oakland, California

Definitely great place for a getaway!

When we arrived the staff gave excellent service with assisting and advising on all our questions since it was our first time there. Safety precautions were also great and taking temperature at initial arrival. They have a patio that you can chill at and can safely practice social distancing.