Guest reviews Fairmont San Francisco

by JosephCuyt Antwerp, Belgium

A place to stay in San Francisco

I had a great stay in this hotel, its a beautiful hotel with very elegant ambiance with full of history, , very friendly and helpful staff, Luckily I was upgraded in a beautiful room with a view. I always love classic hotel it made me feel so fabvlovs :)

by aLITTLESpoiled Laguna Beach, California

SUPERB Service, Mind-Blowing Panoramic Views

We feel we’ve found another home-away-from-home since abandoning Union Square for Nob Hill and the Fairmont, thanks to the Reception Desk’s Riley. The location is central for an easy Uber anywhere, (we tried cans but all they did was complain bitterly about Uber and Lyft!) and the Fairmont does almost everything with such panache. Doormen are attentive, return guests are valued, room service is excellent... The only hole in service was concierge. They apparently share a desk with the bellmen, so you don’t often actually speak to a concierge and they are pretty unable (or unwilling?) to attempt to find event tickets, etc, nor do they have great pull for restaurants. We will definitely return and highly recommend the Fairmont.

by emstu37 Coventry, United Kingdom

5 night stay

Luxurious hotel and massive! The pool and hot tubs were great for the little one to enjoy and the views around the hotel were impressive. It is situated on the top of a big hill so be prepared for the hard walks up and down the hill when going in and out from the hotel. We often took Uber’s on the return to avoid the hills during the hot August sun. The in room bar and snacks were expensive and totally out of our price range so we avoided using them. Really enjoyed our stay here.

by michaellW3051TW Southeast, New York

Three nights of a flood and no room change; MOLD???

Wow!! I can not express our disappointment. After the first night we understood and didn’t complain. After the second we just figured they made a mistake on the repair. Now we come back to an industrial fan that sounds like a jet engine. Apparently we should have booked a room by the airport. Two phone calls to the manager, Erin, and we would be down graded. Very sad that the my actually think this is acceptable.

by sammyvictoria2018 Victoria, Canada

Wonderful hotel stay

We had a great room overlooking the front of the hotel. Perfect size for our family of 4 with great linens and ability to open the window to let the breeze in. Our only criticism is with the concierge desk which was hit and miss. Some were friendly with thoughtful recommendations, while others didn’t seem to know answers to basic questions or came across as aloof. Overall thoroughly enjoyed our stay!