What to expect
- Sleep Quality
Last 5 reviews
Not all that glitters is gold!
Stayed there 2 nights over Thanksgiving weekend and was super dissapointed. I was expecting a five star family vacation at a nice hotel. The hotel feels"grand" as beautiful building of former glory, however lacks the staff for the volume of people it has. Apart from the hotel guests, there are a lot of people that come for Tea services and dinner. At least when I was there, it always felt packed with onlookers looking at Christmas decorations and disturbing the lobby. There are HUGE lines for breakfast, lines for check in, lines for check out. Waited 15 minutes for a bellboy to help me store my luggage. Rooms seems outdated, lack amenities such as water, and do not have room service on weekdays. Valet parking takes a long time. The only thing that was fancy was Le Labo toiletries.
Upon arrival asked if I could upgrade for a better view for a charge. Concierge said they would contact me shortly to let me know and work it out for me. Never heard from them. There is a charge for everything. Parking 75 per night, gym 20 dollars, internet 15. Our comforter and a decorative pillow had very noticeable blood spots on it and they didn’t even apologize when we called to get it removed. Just came and switched it out. Was extremely gross considering my wife is pregnant and we didn’t notice and slept in it the first night. Very upsetting especially in times of supposed extra cleanliness by hotels. Would not return.
Gorgeous building, not quite a perfect experience
Stayed three nights and enjoyed the hotel and location. The building is gorgeous and the staff friendly. Our view was great, the room clean and the amenities were good. The bedding was great but the bed itself was awful, the two of us both woke up with backaches every morning. Our room wasn't serviced on one day, which seemed like an oversight, we weren't informed of any limited servicing so I don't think it was meant to be skipped. Some guests were not wearing masks in common areas.
Be careful with charges to your credit card 6 months after you check out!!
I stayed few nights in May this year. Beautiful hotel with lots of history and amazing location. Watch out : Be very careful making sure you get the final checkout invoice when you leave the hotel, otherwise, you could get surprised by a charge to your credit card up to six months after like it happened to me When I spoke to the manager they explained to me that was an upgrade I got and I told him that I should have expected part of the check out invoice that I paid upon leaving the hotel. He argued that for some reasons they forgot to add that charge upon my check out and they were trying to charge me afterward. So, when I asked the manager that this process is not the right one he blamed me saying that every hotel does that.. In more than 20 years in different hotels this is the very first time it has happened to me. I also asked him to delete my profile and credit card information to comply with PCI and the right to be forgotten, but he declined saying that he was not a 'magician'. So, message, be careful as this hotel will follow whatever processes they have without any care of guests. It's a shame so great hotel with so lack of basic processes to make check-in/check-out process smooth.
If you can afford it, get a balcony room in the old building. Lovely view. Great beds. We stayed in the Singapore suite. Fantastic staff. The big downside was valet parking. It took 40 minutes to get our car. Fortunately we were not trying to catch a plane. Also, we checked in at 4pm. The restaurant and bar did not open until 5pm. We ended up going to their competition across the street for dinner and drinks because we had a show to get to.
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