Guest reviews Fairmont San Francisco

by FindingNemo90

STAY AWAY FROM THIS HOTEL!

The walls of the shower are covered in MOLD! Even the shower head has mold growing all alongside it. Absolutely disgusting and a health code violation! Not to mention that the bed sheets were RIPPED, the carpets were STAINED and the shower curtains were ripped as well. Isn't this a 4/5 star establishment?? How are they charging $400 a night for their simplest room, when their guests have to shower in a mold infested bathroom and sleep in ripped sheets? Keep your money and take it to somewhere else. No one should have to sleep in such a room, absolutely revolting! (Side note: We went to the lobby and spoke to the manager, Megan F, and she told us that since the room has mold in it, she would approve a full refund as long as Expedia accepts it. We spoke to Expedia, they accepted it and Expedia sent the refund request to the hotel and guess what- Ms. Megan F. declined it! I couldn't believe it, the management at Fairmont are UNPROFESSIONAL and absolute LIARS.)

by Pir8guy Wilmington, North Carolina

Pretty Sweet

We just returned home from 5 nights at the Fairmont. We had a great time there. Some of the reviews in the past couple of months mention that the place is a mausoleum or a morgue. Luckily, that has changed. There was constant activity in the common areas, with the dining room, bar and, yes, the Tonga Room open. It is of course a beautiful hotel. We were 2 adults and 1 child and we booked a room in the "old" building with a king and sofa bed for our teen. The room was a good size, with a big bathroom and a huge closet. It worked well for us. We were a little disappointed that room cleaning only came once every other day. Disappointed that we weren't told about it at check in more than the actual idea of it. But no big deal. We had a great view of Alcatraz and Coit Tower. The windows could use a good washing. (That would be a massive job, and I'm not sure how long they'd stay clean though). We did love that both the main window and the window in the bathroom opened about four inches to let in a wonderful breeze and keep the room fresh. We totally lucked out at the Tonga Room! We were putting our name on the wait list (2 hours) when we were informed a table in the bar area for 3 had just opened up. We had tremendous fun there and ran up a tremendous bill as well! Lastly, a word of caution. We had stayed at the Huntington Hotel across the street 15 or so years prior, so we knew about Nob Hill and the climb back home to the room. However, I'm 15 years older and that climb is rough, especially coming home from walking all day. It's important to note that the cable cars are NOT running right now, they're shooting for August. So that is not an option. Uber is your friend, that's all I'll say. So, overall, a very nice stay in an iconic hotel!

by cali9605

Great Hotel

Overall the hotel is beautiful and historic. Our room was very spacious and accommodated our family of 3 well. The room was very clean but the bed not as comfortable as I had hoped for the price. There was an odor in our room but with some febreeze it was fine. Vive at the front desk was very funny and helpful with our questions. Breakfast was delicious but prices a bit high, but expected for this type of hotel. Location to everything is great, no more than a 25 min walk to the wharf. Felt very safe around the hotel. The rooftop garden is a must visit. Overall a great place and we would stay again.

by Colleen E

Iconic hotel in the heart of San Francisco

Every staff member was friendly, welcoming and helpful. Our rooms were a good size and the bathrooms were too. I liked that we could open the windows a few inches to get some air and that we had a wonderful view of Coit Tower. Having adjoining rooms was great since it allowed us not to have to go through the hallway to visit but we could still close the door between when we wanted our privacy.

by gwencoc New Jersey

Beautiful historic hotel in San Francisco

We ended a 2 week family vacation at the Fairmont. Beautiful hotel and accommodations. We had a suite and a regular room. Both were spacious, well appointed and very clean. We wished there were more dining options- but understand as we come out of Covid. All staff were very attentive and professional.