Guest reviews Renaissance Palm Springs
What to expect
- Sleep Quality
Last 5 reviews
Worst service in Palm Springs
We came to Palm Springs every summer and so far this is the ONLY hotel that we wouldn’t recommend, no AC bad service and on top of that cockroaches, there a lot of options in the area, try to avoid this place.
Beautiful Property & Service!
Traveling should be a pleasure. At the Renissance in Palm Springs, the staff makes sure you have an experience that is pleasurable, relaxing, and fun. For you party-people, the bar is great. Jeremy makes amazing cocktails and offers some of his own concoctions to mesmerize your palate and entice your senses. The pool area is huge and immaculate! There is nothing like waking up in the morning and hearing the birds chirping while sitting on your balcony overlooking the pool and the jagged, brown, Palm Springs mountains. The rooms are quite pleasant and of you can swing one of the Resort Suites, do it! The extra room is something you can share with a few friends. I’ve stayed here more than a few times and the housekeeping service does an excellent job making sure the rooms are spic ‘n span. What makes me most eager to come back is the superb front desk staff! They make me want to come back and see their big smiles! Thankfully they know how to smile with their eyes since everyone is wearing masks for COVID-19! Mayra is always on her game with Jackie close by making sure every guest is cared for like family. I got to meet the GM and it’s easy to see why the other employees treat the customers so well since they are learning from the best! Lynnie should be very proud of her staff, I know I am! Pro tip: Leave the lights on in the bathroom and close the door.
Family friendly hotel with clean rooms and great pool service! We stayed on the 4th floor in a king suite - the room was very clean. We had a view of the pool and there is nice balcony seating for two. Inservice dining is not available, but you can order food at the pool ring specific hours. I enjoyed our stay!
Really Nice Hotel
Great location, 10 minute van ride from the airport. 10 minute walk to all downtown shopping and restaurants. Wide landscaped sidewalks. Very nice pool deck. Great staff. High-end rooms. very nice landscaping with aromatic flowers.
Really lovely hotel
Perfect stay at this lovely hotel within easy walking distance to the main shopping & dining areas. Staff was very nice, & rooms were kept very clean. Made to order omelettes at breakfast were terrific. Shuttle service to/from airport was a real plus. Particularly loved the outdoor common areas. Really special.
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