What to expect
- Sleep Quality
Last 5 reviews
Confusion and discrimination
we recently stayed at the Coronado Loews hotel with friends. Although we had a good time in general, good weather, one.incident.left a bad taste in the mouth and in the heart. On that morning, my kids.and I and my friends and her kids went down to the pool at 9:20 am and setup our chairs with towels and personal items. We had them breakfast at the pool cantina. It took forever to get our feed, about an hour. The staff was very apologetic. We then check our the grounds, tennis area and water sports we then took a 39 minute bike ride.and headed back. A family was plopped on our towels and moved our stuff. I confronted the lady and she said she had been there since 9 am. She was obviously lying since I took photos at that location at 9:38 am. She then said that management told her it was OK to do so. Another lie I found out after I spoke to the lady manager at the pool. When I told the lady I am speaking to management, she responded : good luck i am a former DA, lawyer, and have have the sheriff department on speed dial. She also said she is staying at the presidential suite. I went and spoke to the lady manager and walked back to see my friend being harassed by the lady's husband or brother. He was pushing his chest on my friend's face in front of her young son and told her to leave and she was not welcome here. My friend has a mixed race family if that makes.any difference. The man was less than an inch from my friend bullying and harassing her. I was so shocked!! There were many witnesses we called security.and the head of security took our statement and the other family but basically proceeded to do nothing. He said pur only option is to get police involved and that at that point both parties might be asked to leave. My husband who just got back from.golf asked him if he was the manager and he said yes. He was not. He was security. A lie. The next day when we asked.him the name of the manager, his first answer was I don't need to provide that after pointing out the ridiculous, he gave us a blank with the word Tony. We asked him for the last name and just like pulling teeth he gave us the manager's last name. Very unprofessional and unprepared for the job of being in charge for that day. We never raised our voices. We just wanted explanations. No one from the hotel followed up the day of the incident to.make sure we were ok, 2 ladies with young kids. My friend harrased by a man and me.turned into tears in front of our kids. What has the world come to, when it is ok to physically menace women and children and nothing is done? So shocked by this and the regional manager.and owner and.chairman from Loews will be hearing from us. Other issues were dirty bathrooms at the pool with Covid being active.not once were they cleaned.during the day! No housekeeping because of.covid, no restaurant,no spa, no ping-pong and same high rates. Not right!!! Will.never stay there again and i.am.an.avid world traveler. No thank you.
Best Pool in San Diego
This is one of the nicest resorts I’ve ever been too. The staff is amazing and sooo accommodating. You must visit the pool if you stay here. Not only is it beautiful and sits right in the bay but they have endless amounts of chairs and sofas to enjoy your company with. I strongly recommend coming here. Your mind will be blown!
Loews Coronado Bay Resort - amazing!!
Thank you Loews for providing a safe environment for us to enjoy! Not only did the sun shine over the entire resort but the staff was friendly and provided great service! We hung out at the pool on 4th of July and the ambiance was truly great- Loews hired a DJ who played a variety of fun tunes, they also had a taco cart available to give guests another option for food. The hotel and pool was clean, well maintained and staffed with great team members that were there to ensure that guests followed social distancing, practiced safety and wore masks! I can’t say enough how great this resort is!
Great, clean and friendly hotel with beautiful surroundings. Followed all the CDC guidelines. The staff was very friendly and went out of their way to make us feel comfortable. A special thanks to Brian Manning who gave us a private tour of the grounds. Highly recommended. A must stay. Thanks Loews, you’re a first class operation!!
Awesome all around
Our 1st stay at the Loews Coronado was simply awesome - from the property itself and the amenities, the clean and cozy rooms, and the incredibly friendly staff. It's a quick ride to the beautiful downtown Coronado and an easy [car] ride across the bridge to San Diego (they also offer rides to the ferry over to SD). We were really looking forward to another stay we booked for this summer as we had a convention planned in July; the con was unfortunately cancelled [due to coronavirus] but the hotel graciously refunded our stay. In a time where business is hurting they put their guests 1st during this crisis - just a solid move on their part and I think it should be acknowledged. The con is going to be rescheduled for next summer so we will absolutely be rebooking to stay here again and we also look forward to staying at other Loews properties during future travels. We are happy to support their brand and wonderful staff!
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