What to expect
- Sleep Quality
Last 5 reviews
The Del is Amazing, but... there's a few things.
I absolutely loved the Del, and will definitely be coming back, but, there's a few things I need to address with the property. For one, can they please not blast pop music in the lobby and public spaces? Literally, the porte cochère and lobby felt like a rave. This is a Victorian property, for cryin' out loud. I get if you want upbeat music and for it not to be stuffy, but let's dial it back a bit. Secondly, I paid $40 for the tour of the grounds, but felt it was very lacking. There was no opportunity to view the Calafia stained glass window, which is a major architectural feature, I asked about being able to view the cupola, or the ballroom's screening room to have the docent downright scoff at me, and I quote "what MAKES you THINK you'd be able to see THAT?" Jeez. I just asked... Also - they don't have a reasonably-priced simple breakfast option. Just a bakery counter, or $50 for brunch. No in-between. Even a breakfast burrito out of the taco truck would be appreciated. The pool doesn't apparently have a changing area - which is pretty awkward with the day use fee they charge. I was directed to a restroom. Plus the fire alarm went off twice during the evening, which is disconcerting with it being a gigantic wooden structure... That all said, the property is amazing, and the history is fascinating. I just wish they'd be a bit more sensitive to it.
Dirty Room/bug on bed
It took 35 minutes to check in, came into the room and found a bug on the bedsheets, and a very dirty ceiling fan over the bed. We were in a dark room and wanted to open the window coverings (which were filthy) and the windows were so dirty we couldn't see out. Our television service wouldn't hold an internet connection and kept cutting out, the safe and the hairdryer didn't work, but the worst was that when we called to get these things fixed, it took 3 phone calls one time and 2 calls the next time to get maintenance/housekeeping to come. We spent over 1 1/2 hours waiting for service people to show up. Very frustrating.
I love this hotel. This hotel is very pretty. This hotel looks like a pyramid. It has a chandelier inside of it that makes it look fancy. This is a great hotel. It is right on the beach. The staff is very friendly and helpful. I would highly recommend it to anyone.
Upon entering, the facade exudes an aura of elegance during its high time. The chandeliers, the classic elevator that you could only probably see in the old movies, the stairs, the whole atmosphere of the hotel gives you this feeling of how it must have been so graciously and frequently visited by famous personalities from the past. As an experienced traveller, it is such a treat to be able to stay at an iconic hotel such as "The Del." However, some points could not be overlooked such as the Guest Services. Although it was understandable that there was ongoing construction, the reception desk should take the case highly into consideration when assigning rooms that are being fully paid for. Although the staff who initially assisted was friendly, to be offered and much more, given a room at the 3rd level directly facing the construction site should not even have occurred --- unless guests have been initially advised. Guests come to rest and enjoy the view --- NOT TO BE FACED EVERYDAY WITH THE CONSTRUCTION VIEW AND NOISE. It was an insult to have been assigned the room without being advised properly. It was only mentioned on check in that the Victorian bldg was full. We were ready to transfer to a different hotel as initially the assisting staff advised there were no other rooms available. Thankful that my other half was able to retrieve the e-mail confirming being assigned to a room at the Victorian bldg, coupled with a different Guest Service Staff, only then were we given a better room --- which was evidently possible. On a different note, the newly assigned room at the Victorian bldg exuded that feeling of homeliness and comfort coupled with that elegance that the hotel has been known for. It is not your everyday hotel --- and elegant as it may be, everything comes with a price --- including lounge chairs, cabanas, even a campfire, etc. There are numerous restaurants to choose from. However, they are a bit pricey. Options are available outside of the hotel premises --- which are a delight. The warm Brown Sugar Waffles from THE BAKERY are to look forward to in the mornings. The elevator ride, always a treat! The hotel (Victorian buiding) itself is spectacular. However, everything gets negated by the hefty incidentals. Recommendation: if only for the experience, it would be nice but note that everything comes with a price.
We had a beautiful balcony room with a fantastic ocean/beach view but hampered by loud sander used by staff sanding restaurant tables below all day. Is there a work space for this at the hotel? Not very relaxing. Occasional fighter jets flying low during a beach walk
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