What to expect
- Sleep Quality
Last 5 reviews
Pretty to Look At - Sadly, That's It
Hate to be that person but, this is one of the most disappointing hotel stays we have had. We came for one night as a treat--the rooms are around $500 a night, parking $40 per night, so this was special for us. The resort itself looks beautiful, the evening ambiance is exciting but that's about it. We did not get service at 2/3 of the restaurants. At one, we asked if we should be ordering at the bar or if there was table service available, to which the bartender informed us there were servers but if one didn't come to us, he'd "get to you." I didn't realize we had to have a contingency plan. Regardless, he didn't keep an eye out or check back in with us, or communicate with his service staff at all because we sat for another ten minutes with our benefit of doubt before leaving to restaurant number two where we weren't acknowledged at all. Onto the third place - dangerously over priced, but we figured what the heck and it's not like we had other options-- the bartender set down water for my wife, and none for me. This seems like a nit pick but if you're paying half a grand for one night, Perhaps a glass of water should at least come standard. Next, the beach. Plan to bring your own towels and gear unless you want to be overcharged. Enough has been said on this front. "Ocean View Rooms" must be a trick in California we are not privy to: in case you're wondering, it means if you look out your window at just the right angle, you *may* see the ocean. If you book - and pay extra- for one of these rooms with the expectation that you will be able to readily see the beautiful blue expanse, you're setting yourself up for disappointment. Lastly, at 5am my wife went to the front desk for feminine products. The front desk attendant was very kind and informed her that the room should have them -- it didn't-- and said that they were out at the front desk but that she would send an attendant within 15 minutes from somewhere in the hotel up to our room. Seemed fine, but after the disappointing evening we had we should have known better. Two hours later a room attendant appeared with the requested item. He muttered a half hazard sorry and left without so much as a glance in my direction... As I said before, this was supposed to be a special evening for us away from home. We were looking forward to being here and assumed all costs would be worth our hard earned dollars just as anyone does when booking a classic place like this one. I cannot imagine if it had been an occasion - an engagement, honeymoon, anniversary, birthday etc-- As a couple with 15 years of hospitality experience between the two of us, we hate to say it but we were really let down. Hospitality is the privilege to serve and especially at a place of this caliber with its historical reputation, it's clear to us that the staff does not respect the brand at all. All the best.
Great stay but please fix the sewer smell at the Cabanas
We stayed at the marvelous Hotel Del in mid September, and we were very excited to see the renovations and stay in the new deluxe Cabana room with fire pit! We used to live in Coronado and have stayed at the Del many many times, so we are kind of Del "experts" so to speak! First things first, we absolutely loved our room and the view is incredible! Worth the extra money to stay in the Cabanas! We kept saying they should have renovated these rooms a long time ago! And it's about time! Our check in was through the Hilton Honors app and it was seamless. We got to our room and were thrilled with the accommodations. We did have a few problems though... ---There was a sewer drain right by about 5 or 6 of the cabanas, and it was TERRIBLE. We overheard the rooms next to us talking about it too(when we were sitting out on our patio). The whole appeal of this room is to enjoy the view, firepit, and outdoor seating area. The smell was very bad, and it definitely makes me want to pick a room further down from the sewer grate. With the money they are pumping into the property, we couldn't believe they would allow these premium rooms to have sewer smells nearby! They smelled toxic and with the open flames of the firepits, it made me worry! ---The A/C isn't very good. We like to sleep in a cold room. We couldn't get it below 69 (the lowest the settings go is 68) and you will read other reviews about the lack of A/C. We sweat every night even though the temps outside were nice and cool ---There were quite a few party rooms in the cabanas. They would invite all their friends to the fire pit and it was def a party scene on several of the patios. Some of you might really like that, but others may not... Ok, besides all of that, we still love the Del, and still absolutely loved our stay! The new Sunset deck is incredible with awesome service! The new coffee/market is great despite very slow service as there was always a long line even just to buy water. We did love all the variety of snacks and breakfast and sandwhich options. All of the staff were super friendly and I felt like everyone had such good personalities. We had a fabulous beach lounge area and colton our server was so so good! We will def stay in the Cabanas again, but will pick/request a room down from the sewer. I really hope someone from the hotel reads this review and realizes what a problem the sewer drain location is. Can it be fixed??? I sure hope so!!!
A New Family Tradition! Friendly Staff, Amazing Room!
I stayed at Hotel del Coronado in the past, and this recent trip tops them all! I traveled with my husband and 2 year old tot for a family beach getaway. I was very grateful to stay in their renovated cabana room. It was on the ground level, had a wonderful terrace with fire pit, and looked right out to sandy beach and ocean. My toddler especially had fun running around on the terrace and patch of grass that was private for just guests in the cabanas. And occasionally, he slipped away to enjoy the sand that was just a few feet away from us. We stayed in room 4110. The room was orderly and appeared just as in the 360 tour online. We didn't mind that room service was limited because of the Covid-19 situation. So our stay was very quiet, and there was no interruption from the cleaning staff. When needed, we just asked for clean towels. The cabana building also offers its guests access to the pool - which was a fun activity for our toddler when we weren’t at the beach. The staff at the Hotel Del were all so kind and courteous. We were greeted at every stop and corner while strolling the resort. And the staff at the bell desk, towel service, and valet were all very delightful. I believe the Hotel del Coronado has done an amazing job renovating its brand. The cabana rooms are exemplary to what guests today are looking for when they travel. It's so much more than just clean towels and a hair dryer (which they provide), but it’s all about the experience. Having a toddler, we just wanted to make some memories as a family and coming to the Hotel Del was the perfect way to do that! Toasting marshmallows near the fire pit at night, walking out of our room and being steps away from the sand and ocean, and feeling welcomed by the staff at the hotel really validates our decision to splurge on a family getaway. Lastly, I just want to thank and acknowledge the management at the Hotel Del for their sincere concern and help. It's that type of customer care and integrity that will earn the trust of their guests. They certainly have won us over and we'll be returning year after year as a family tradition.
Poor service from the start. Room wasn't ready till two hours after check in time. Staff were unhelpful. We were told about delay after standing for an hour in a crowded dark lobby. Hilton honours members but was told cannot use the counter for Hilton honours. No reason was given. Room itself was hard to reach and not nice at all. 5/10 on cleanliness. Long line of cars waiting to get in outside the hotel. Lots of noise. We left few hours before checkout as we couldn't wait to leave. It may have been an excellent hotel with a lot of history but that might have been the case two decades ago.
My bf and I decided to get away. We stayed in the new California cabana section of the hotel. During covid-... once a housekeeper is done “sanitizing” a room, they seal it with a sticker on the door. To let guests know that no one has been inside after sanitizing. When we got into the room, in the bathroom .. on the counter (sink) there was a dirty (Hair stuck and dirt) yellow microfiber housekeeping towel! Wrapped inside this towel was a used make up wipe! Basically, the housekeeper was cleaning the room and left it behind!!! Gross!! And during covid? Freaking out! We walked to the main building to check out desk.. waited 35 min because there was only 2 people working! Told them what happened and showed the photo! All we got was.. oh, sorry. We will have housekeeping go pick up the towel! That’s it! No change of rooms! No manager! Nothing! No credit! Absolutely nothing! What if we were exposed to covid? This dirty towel left behind? True health concern! It’s filthy! Showers were filthy! Rug by the bed had all types of hairs on it. For $500 a night .. it was not worth it. Also, while we were there.. they was filming going on. Certain areas were blocked off! At times while we sat and had drinks (sundeck) trying to enjoy sunset.. the film crew was blocking our view! Never again.
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