What to expect
- Sleep Quality
Last 5 reviews
Nice grounds; severely run-down room
We live in San Diego and came here for a weekend staycation at the beach. The main lobby is currently under construction so the rooms are discounted, but frankly not enough. A good chunk of the grounds are closed due to renovations and covid; which was disappointing but not unexpected. The portion of the grounds you are still able access is very nice. The pool area is great; clean and not overly crowded. The beach area is also great, but is open to the public so can get pretty busy during peak hours. The rooms are awful. We stayed in the Victorian building. We were aware that it is an old building and expected some eccentricity; but it was unacceptably bad. I have back-packed across Europe staying in hotels and hostels that we’re often hundreds of years old. I am not overly persnickety; I know what to expect in older properties. Never in my travels have I stayed in such a poorly maintained facility. Walking down the hallway has a “fun house” feel as the floors are so un-even they actually feel like a rollercoaster and different additions over the years have left every hallway a different width. The carpet is stained, pilling and uneven. The floor boards creak with every step. There is not a single wood panel or door jamb that is not chipped, repainted a dozen times and peeling. The furniture in the room is also chipped and peeling. All of the rooms are a slightly different size; which is to be expected in an older building. But, instead of purchasing furniture for each room individually so that it fit properly- they bought the same furniture for every room and shoved it in. As a result the space between our door, bed and desk was only about 8 inches and you had to physically lift your suitcase over the bed to get it into the room. The windows were swollen and almost impossible to open. The fixtures in the bathroom were literally falling off the walls. To put it bluntly- if I were staying at a motel six I would have complained about the quality of this room. Again- I understand that this is an old building. But this is a four star hotel. And even during the pandemic, with a renovation discount the rooms are north of 300$ a night after taxes and fees. This level of disrepair is simply unacceptable. If your planning a trip to Coronado, stay elsewhere and come to the Del’s grounds for a visit.
Go look but maybe don't stay
This is clearly more than a 3 star hotel but since I with many hundreds of other lookers only wandered through the public areas gawking at the magnificent setting I can't speak to the actual hotel stay. I would imagine that as a guest you would get sick of the tourists that pack the place during the day but hey its one of the iconic hotels in the US and very much worth a look. Lovely grounds right on the beach and I imagine 5 star service. Not that it's important but there was an alarming number of unattractive old men with stunning young women on their arms which gives you and indication of the clientele and affluence needed to stay at this lovely hotel. Not to be judgmental but I imagine the car park was full of Corvettes. Worth a look but not sure if its worth staying there.
Renovations underway for 2021
The hotel Del is a great historic property on the beach in Coronado just across the bridge from San Diego. Hotel is on a limited schedule. Not easy to navigate as you do need to do keep your bearings getting back and forth to your room. Gift shops and pool are open and patio seating was available for food and beverage. Patio was nice having fire. Service was adequate and is on a first cove first serve basis. You do need to keep an eye out for tables paying or you will not find a seat as it still Seems to be a busy time
Come here when visiting San Diego, but never stay here!
Our family has frequented this resorts restaurants, bars, and hotel as day visitors since I can remember. With covid this year we have probably been to the hotel at least 20 times renting the beach chairs, eating at the restaurants, and enjoying the gorgeous atmosphere. If you are here to visit the hotel grounds, I would greatly recommend it. If you want to stay as a guest, please STAY away. This is the worst hotel experience I have ever had. We travel a lot to luxury hotels with our young children, and have traveled to many during covid as part of work or for leisure so I am quite familiar with new hotel standards and what the current hospitality climate is. Let’s start with before our stay and the nightmare that was: Our company frequently uses 3rd parties to book. I don’t know what rate they paid for us to stay here, but it was booked 2 weeks in advance. Let’s just say 4 days before checking I started calling to request a 2 queen room since the standard room booked is a King. We have never had an issue with other hotels. With this hotel it was like pulling teeth. They couldn’t find our reservation for 4 days even with our confirm number. Once they found it, they said any upgrades are available at checkin only (other hotels at least note the reservation). Check in line at 3 pm was 15 customers and only one person checking everyone in. Freaking ridiculous! Seems like other guests ahead of me also had the “can’t find your reservation” runaround they gave me as I could hear them angrily on the phone talking to their reservation companies. I was given a room with a resort view. That means facing a garbage can and parking lot. ThTs in a hotel that during covid is under reduced capacity. Couldn’t at least give your guests rooms that face the courtyard or with a balcony? Come on! I asked how much an upgrade to a room with a cabana is. On their website the price difference between a standard room and the cabana was only $149 right before checking in. The receptionist offered me $449 with an annoyed tone just for the upgrade. No thank you. She was obviously mad that she had a huge line of people. Didn’t get a resort map. No directions to my room. No idea where the pool is. Found my room, and changed into our bathing suits, only to barely find our way to the pool (asked multiple hotel people on the way and they all acted annoyed and told us it was for hotel guests only). I’m sorry, with a room key in my hand what do I look like? Finally make it to the pool, where our keycard did not work. No life guard or attendant at the pool (isn’t this a resort charging a resort fee? Don’t get me started on that part). Finally make our way in and the jacuzzi is packed. We leave shortly after. We ordered 2 pizzas from Eno for dinner, both of which were fully burnt and we threw away. Fortunately there is a Brigantine across the street and their food is amazing and made up for the terrible Eno food. We took the kids to see the grounds, which of course, are spectacular, but anyone can see without a room. In the morning we took our kids back to Eno for some breakfast. Again a miss. Our coffee was so burnt and gross; and we threw away 2 breakfast sandwiches. The barista was actually very nice (only person at the property that actually smiled to us ) and made a second one which came out quite good. Did the WiFi work for me? No Did I make it to the free spin class that’s offered? Nope. Couldn’t find anyone that would show me the way and the worker I did flag down told me they don’t do it weekdays. Turns out they do, which I knew since I signed up for the class. What a bummer! By the way, they offer Netflix as part of the resort fee but you use your own account. What’s the point. WiFi doesn’t work. There is no resort amenity we were able to take advantage of. Would I come back? Absolutely as a public just walking around guest like most people. Would I stay here again? Absolutely not! What a nightmare. Not one employee aside from the barista smiled at us, our room was a run down nightmare with rug stains, bath tub stains, and hair on the toilet when we arrived. And good luck trying to
Covid times with poor service and lack of activities
The service provided from this hotel went downhill shortly after booking. I booked my stay with Hilton points, and noticed I was charged a fee. I called the hotel to ask what the fee was for and Joseph informed me it was a glitch in their system for the resort fee and it would be credited back approx. 5 days after my stay. I requested a refund credit right away because I booked way in advance and didn't want to remember to look for the credit. He wasn't happy about my choice and was very hesitant to process it, however did so after rudely accepting my choice. Upon checking in to the hotel as a Diamond member, there was no upgrade avail (even w/ a balcony) although half of the resort was empty due to covid, however if I wanted a cabana room it would have been an upcharge of $200 and it would face the construction site! There was no mention of any of the activities that were going on such as free cycling classes in the AM. No mention of pool hours, restaurant openings, etc. Make sure to check your statements, know your benefits as a Hilton member ($30 dining credit and upgrade upon avail), and ask questions because nothing is really shared:/ Parking was self parking in underground garage for $40 Located right on the beach with plenty of restaurants to eat from within a 5-10 min walk.
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