What to expect
- Sleep Quality
Last 5 reviews
Beautiful location and property ruined by atrocious customer service
I was happy to pay an average of $600 per night for 4 nights at the Hotel Del. I've always wanted to stay there. However, the customer service received was worthy of Motel 6. We booked a Victorian Suite with resort view. We opened the window to see the loading dock and the commercial trash bins. Went to reception for room change and was told, no. I showed the reception person a picture of our view and was told, "well you did book a resort view" I said that usually means view of the garden or pool and she responded "you are looking at the resort". This plus being woken up at 730a each day with the trucks coming and going with their back up warning bells going on all morning. You've got to be kidding. When I asked about leaving early, I was told there would be an early departure penalty. We paid the $35 daily resort fee that gave us access to use our Netflix login on the TV in the room and was told we get a discount to the Zoo. I asked the concierge about it and was told, "I don't know anything about that. Maybe the front desk can help". The line was out the door at reception. I'm an Honors guy and thought I could get an extra hour check out. No, check back morning of your departure. When I talked to a Manger, recounting all the poor service contacts we had during our stay, he said we could move at 1pm on our last day. Really? on night 4 of 4? Again, I would expect this from a less expensive property. Not at $600 per month.
Decent, but not luxurious
The Hotel Del Coronado is decent, but don't expect luxury. Similarly priced hotels in our experience pay more attention to the details. I think you're paying for the location and the iconic setting and history which was worth it.
Overpriced and tired
Beautiful spot on the beach but the hotel is tired. Hotel management was no where to be found when there problems. The checkin process was a joke. Our room was not ready for 2 hours after checkin time.
I expected to be awed
So let me start this review by saying I know that we are still recovering as a country from Covid and we aren’t over it yet. I also know that is it likely hard to get staff in CA just like it is in other areas. I also know I should just be grateful to be able to stay at such and beautiful historic site. However, I guess I’ve come to expect more from the Hilton chain. There are several key experiences that made my stay less than glorious. a. Upon arrival, not only was there no valet parking available but there was no one to assist me with my bags. If it weren’t for a recent injury it wouldn’t be such a big deal but this sure isn’t set up for those who are differently abled! b. I had to hike clear across to the other side of the hotel to register as the digital key/touchless check in wasn’t working. Again – would be a big deal for fully-abled people. c. Checking in not one of the staff was masked! The hotel was FULL of adults and children. Thankfully, I am fully vaxxed and wear my mask at all times but honestly, if Target staff can wear their masks to protect others I think Hilton staff should up their game in the public safety arena. d. After checking in I requested a bellperson to help me with my bags. I hobbled back to my car and waited for some help. After they took my bags, I had to go self park and walk back to my room. I waited over 3o minutes, wanting to head out to the beach in my sand shoes (in my luggage) to watch the sunset.
Historic hotel with a beautiful new pool
Historic, beautiful location. White sandy beaches rught outside. Beautiful new pool. Smores on the beach. Easy to walk to Orange Ave restaurants. Those are the pros. Cons smaller room in Victorian building, food options limited. We ate pizza twice. Burgers twice over 3 days. Reservation restaurants had no availability even on a Monday. Loud courtysrd party on a Sunday night. Overall worth staying and visiting. The historic tour was informative and interesting. Crown Room and ballroom something to see. The tour showed us the underground tunnel. It's a must see hotel in a must stay location.
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