What to expect
- Sleep Quality
Last 5 reviews
Dissapointment at hotel del
A 2000 mile journey from the Olympic national forest to the hotel Del Coranado with my wife and daughter for her 21st birthday July 4th weekend. We have lots of experience traveling and are Hilton honors members. All three of us were disappointed with the service we received. When we booked our room we called to ask if the pool was open and we were assured that it was, when we arrived the pools were closed and there was major construction being done to the hotel. The only staff at the hotel we experienced good service with was the bell men. There was consistently a 20min plus wait at the reception desks, Everytime we called the front desk we were put on hold by an automated answering machine and no staff member ever picked up. We had to wait in line inorder to ask someone at the reception desk for more toilet paper to be sent up to our room. Because of Covid 19 they made beach chairs available to guests free of charge. We were informed by staff that the chairs were first come first serve starting at 9am, however when we arrived at 9am we had to sit in line for an hour for the staff to "set up" they did not start giving out chairs until 10am. Additionally, and most disturbingly we found a used condom on the stairs and had to tell a staff member on 3 separate occasions before it was cleaned up. Overall we were severly underwhelmed by the service and only enjoyed a few stand out employees like our waiter Ben who we loved.
While I loved my stay here, I was disappointed the hotel did not mention or provide a discount while renovations were taking place here. The bar tables were crammed in at the bar area. I was looking forward to the bar/restaurant I used to visit a few years back so was completely surprised it was being renovated. I’m sure it will be beautiful once completed. Room service was prompt and very good! Great location!
This hotel's unique architecture and ambience didn't disappoint. But for the price they charge for a room here, including all the deceptively hidden fees, I don't expect: - Our room not being made up on the second day. - Long waits at reception regardless of the time of day or number of people waiting. - A $39.50 order of one Corona and four fish tacos (plus tax and tip) with the fishy-tasting fish. - Not one but two lights out in the bathroom. It seems that maybe management has stopped caring. The major construction going on didn't help, either.
Ocean views Never Fail
I would give this hotel five stars if it was not for the broken air conditioner during our summer stay that soured our experience. We luckily had an oceanfront room and were able to keep our patio doors open for an ocean breeze. Other than this little hiccup which the hotel seemed to be unable to repair and they provided a discount for the duration of our stay it was a wonderful holiday. We frequented the spa, famous Sunday brunch which was nothing short of amazing and various cycling and yoga classes offered by the hotel. The location is walking distance to restaurants and right on a beach. Sunsets every night on the beach was amazing and a bonfire set up by the hotel. Problems finding chairs at the pool but that is not much of an issue when the ocean is at your front door.
Awful hotel, don't spend your money here. Units that are too near construction are still allowed to be rented out. The boardwalk was unclean and also crowded with construction. The "ocean" was too unsafe to swim in because of sewage water contamination. Horrible value for the hefty price tag. I'm telling you, don't come here.
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