What to expect
- Sleep Quality
Last 5 reviews
Ageing gem with subpar service
Beautiful historic building on a gorgeous beach and adjacent to a great shopping community. That said, the resort was a construction site with poor, run of the mill service entirely at odds with the heritage of this ageing gem
For families considering the Del.....
If you are considering a family vacation to the Del - this is for you. We recently finished a portion of our Spring Break at the Del with our 3 kids (ages 8,6,4). We opted for a queen suite with an ocean view. Upon arrival we gave our bags to the bel hop and checked in after a long day of traveling from the Midwest. We went to our room which was very dated, unlike the pictures online and waited for our luggage so our exhausted kids could go to bed; however our bags didn’t arrived. I called the front desk and they couldn’t find them, so we decided to explore a little to buy time. Finally 2 hours later at 1am our time the bags arrived. No apology or explanation. The room albeit spacious was very tired. The bathroom does not warrant the title “suite” in it at all. It was a tiny space with a pedestal sink & shower with a lime covered showerhead that spouted out a tiny bit of water. I understand this is a 130 year hotel but don’t charge premium prices for a mediocre room. The next morning we ALL woke up at 6:30am to the consistent beeping of a truck reversing followed shortly by a jackhammer at 7am. Attached is the view from our balcony (which is rotten and seems extremely unsafe). If you have light sleepers & want to sleep past 7am beware. Trying to turn things around, we splurged for a cabana at the pool. I will be honest this was hands down the best part of our trip. As expected with a resort, drinks and food were over priced - $23 for a glass of mid level wine or cocktail. Overall our service at the hotel restaurants was inconsistent. A two hour wait for food one day followed by quick service the next day. Because of this, we ate at local restaurants that were easily walkable & found fantastic places with prices that weren’t overly expensive. If I was going to do it again, I would have rented an Airbnb on Coronado and purchased a day pass to the Del property. Otherwise, I’d wait until the construction is over & hopefully by then they will have more staff. I was sad that our visit to this iconic hotel wasn’t what we expected. Coming out of quarantine we were hoping for a memorable family vacation & unfortunately this memorable in the wrong ways.
Singlehandedly Made Me Want to Give Up on Hilton
Just got back from a stay at Hotel del Coronado where my wife and I were trying to enjoy our babymoon. In short, it was hardly enjoyable. Many of the things that the hotel did seemed to be either poorly thought-out or even deceitful. First, when we got to the property, the hostess admitted during check-in that the photos on the website for the Victorian rooms are nothing like what we'd actually get. Immediately felt that this was pretty deceitful on the hotel's end. But since we were on our babymoon, I decided to pony up to upgrade to the recently renovated Cabanas. But given what I had heard about noise in other travelers' recent reviews, I asked for confirmation that this wouldn't be a problem in the Cabanas. The hostess said the noise would be minimal because the construction is being done on the next building over and on higher floors. I said that would be fine and confirmed we'd do the Cabanas. A couple days later, we woke up at 6:45 AM to the sound of drilling and hammering INTO our wall. I immediately began texting the concierge (because they rarely pick up their phones) who said that there was nothing they could do about this. I do think they must have told their employees to stop because we saw construction workers right outside our walk away soon after I texted. Very frustrating and contrary to what the hostess had said when we booked the room. Another frustration is that they started a digital key system that is completely broken. My wife and I were able to use our digital key and card keys interchangeably the first couple days. But starting on the third day, either the digital or physical keys or both would start failing. I had to ask the concierge to reset the keys multiple times, and there were so many times we were stranded standing outside our room because our keys wouldn't work. Furthermore, if you use a digital key for parking, it struggles to understand if you're trying to exit or enter. Not sure why they'd roll out this digital key technology if it leads to guests constantly being stuck at gates and doors. Some quick hits of what else went wrong: 1) room service is incredibly delayed. took about 45 minutes to get toilet paper/towels. 2) concierge asked if we'd like to book a sunset dinner at their Serea restaurant. when we got to the property, we quickly realized there is no sunset view because it's blocked off by a wall for construction. 3) a nauseating smell (paint? some kind of chemical?) started filling the hallways around the midpoint of our stay and 4) feels very understaffed right now. you are told to call or text the concierge when you run into certain issues but if you need immediate assistance with something (like being locked out of your room because your keys stopped working), there's no way to estimate how long you'll be stuck.
Not what it used to be
The entire hotel is closed off for construction and the staff couldn’t care less that you’re there. Rooms in the Victorian are in major need of repairs and updates. Beach access is open to anyone and if you want to be near the water, bring your own chairs because the hotel can’t go that far forward. None of this review is a result of Covid restrictions.
Heavy construction going on
The hotel is under heavy construction. We were awakened by the sounds of heavy jackhammering outside of our window at 7:30 am – and heavy construction noise continued throughout the day. The pathways to many parts of the hotel and a direct pathway to the beach are cut-off due to the construction – and you have to exit the hotel and walk around it to get to the beach (using the same path everybody else takes to get to the beach). We ended up checking out early.
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