What to expect
- Sleep Quality
Last 5 reviews
The Insight You Need - Hits and Misses
There are pros and cons with staying here. I endeavor to give the “must know” overview and insight. We stayed in June. I also note that the same person gives the same canned response to TripAdvisor reviews so I doubt the property takes any of them seriously. The Cons 1. Superior rooms literally have no view. Our room felt like a scene out of a prison. See photo 2. Your Marriott Bonvoy status is worth very little here. Platinum’s and up will get a $30 breakfast credit. Booking via AMEX fine hotels and resorts will also be of limited utility at least in terms of an upgrade. 3. The front desk is dishonest when it comes to room availability. We were told no upgrades were available. However, our second room was not ready on time at 4 PM and suddenly all kinds of rooms were available if we were willing to move as we required connecting rooms. In short they lie to you.￼ 4. While the rooms have new furnishings they did not get a complete renovation. The bathrooms are pretty dated. The balconies are pretty tired. The color scheme of gray only continues the prison motif that our view cast upon the room. They do not provide enough luggage racks. 5. Everything is very expensive this includes the resort fee, the valet parking fee, and most other amenities one might use. For example, I paid over $22 for a vodka martini. This of course is to be expected but some of it seems rather gratuitous.￼ 6. Some rooms are remarkably far from the pool and the main hotel lobby.￼ 7. No shade over the pools. Other hotels have more shade. 8. No turn down service which is pathetic 9. They have a goofy and inconsistent temperature taking policy for guests wishing to use the gym some people get checked and some do not the whole policy makes no sense and is irritating. The Pros 1. Excluding the front desk staff, we found the staff to be excellent. From the valets, to the pool staff to the bartenders the staff really made a huge difference. Truly 5 star. Eliot and Sydney by the pool deserve a mention as does Paul at the bar. 2. We found the service poolside to be excellent in contrast to other properties in the Scottsdale and Phoenix area. They are constantly refilling your ice water and asking you if you need anything. That is a welcome luxury. 3. The on property dining is very good. Mowry & Cotton was solid for dinner and breakfast. The steakhouse was outstanding. The poolside food was tasty. This is very good if you do not want to leave the hotel. 4. The lobby bar is inviting.￼ 5. If you use the valet they park the car in the garage which helps with the summer heat. 6. We found the pools to be in good condition.￼ 7. The property itself is quite beautiful.￼ 8. Within a very short drive there are many excellent restaurants if you would like to leave the property.￼ 9. As one of our rooms was not provided on time management did make a gesture that was appropriate to the situation and they did so proactively. That is commendable. Suggestions￼ 1. Consider paying for a better than superior room unless you like the prison yard view.￼ 2. The gray color scheme of the room can feel oppressive. If you’re going to be in the room a lot keep that in mind.￼ 3. There is a refrigerator in the room and if you need water I’d suggest you bring your own and in lieu of paying the hotel six dollars for a bottle of Fiji. They do provide two small bottles of water a day. 4. The summer heat becomes oppressive poolside as there’s no shade in any of the pool areas for most of the day except under your umbrella when on your chair. They should really endeavor to create shaded areas in the water. Thus, leaving the property in the afternoon just to get a little heat break it’s not a bad idea. Overall this is a quality hotel but it needs a more thorough renovation of the rooms to be truly five star. The excellent staff, solid dining options, and overall appeal of the place are the positive attributes.
The perfect get away!
Our family of four (two boys ages 14 and 17, and my husband and myself) just got back from a relaxing week at the Phoenician. Before we arrived, I received an email that there was some water damage in the casita we reserved and that we would be upgraded to the Presidential Suite. I would like the thank the Phoenician staff again for making our trip so memorable and we are grateful for the upgrade. The service was great, from check in all the way through check out. The customer service was on par with the expectations of a luxury resort at every turn. I’d like to provide some information about the pools and chairs situation, since I didn’t know what we were going to see once we got there. The hotel was sold out for about three days, so we reserved cabanas for those days because I just didn’t have the energy to have to hunt for chairs (this was based off a prior review). Let me be clear that even with the hotel being sold out, there were plenty of chairs at all three pools, I never saw anyone looking for a chair the entire week. The attendants always made sure we had plenty of ice water and were constantly walking around to make sure everyone’s needs were being met. Even my 14 year old remarked on how good the service was at the pools! The food was good, maybe a bit pricey, but we were expecting to pay top dollar at the resort, so we were ready! We ordered food at the pool, visited the MarketPlace, had breakfast and dinner at Mowry and Cotton, and also ate at J and G twice. We placed an insta-cart order when we got there and had some groceries delivered so we’d have snacks on hand. Two teen boys eat a LOT! Water is available all around the resort and water bottles in the rooms are replenished every day. We did bring Yeti cups to keep our drinks cold poolside and they did help a lot. I’d also like to share that the security at the resort was subtle, but also effective. Prompt responses to groups who apparently were not staying at the resort did not go unnoticed and were very much appreciated! A little known secret about the resort is that they have private cars to take you wherever you need, and the pricing is comparable to taking an Uber. It was just a nice added touch to our experience. I highly recommend this property! Make sure you walk around the entire resort, there was so much to see. Don’t forget the cactus garden! Enjoy!
My husband and I stayed at The Phoenician for a relaxing end to a very adventurous trip in Arizona. He had stayed there several years ago for business, but we were both slightly concerned about the service these days given some of the latest reviews. We’ve stayed in some great places over the years, and we can absolutely hold The Phoenician at the top of the list. Staff could not have been more helpful everywhere we went on the property. Everyone was kind and asked us if we needed anything at all - even one of the landscaping staff members! We were able to check in early, to our surprise. The room was very modern and sleek - I have no idea why people are saying the rooms look dated. There was a pack of antiseptic wipes on the dresser for us to use, which was much appreciated. The room was very well-appointed with a refrigerator, Keurig (complete with cups with lids, thank you!), bottled water, robes, and slippers. There were plenty of receptacles and charging stations available. The bed was incredibly comfortable, but if you don’t like the softness of feather (or feather alternative) pillows, you’ll be disappointed, because that’s all there were. Our room had a lovely mountain view as we requested. The bathroom was very spacious and the towels were thick and absorbent. We rented a cabana at the adult pool for the days we were there. I could not possibly say enough good things about Christine, our pool server. She was sweet, friendly, very attentive without being intrusive, and made our time so enjoyable! She is a gem. Kayla was also wonderful and kept our water pitcher cold and full. Staff is great about keeping children out of the adult pool area, which we appreciate. We had room service and the food was perfect as well as the service. My husband’s French fries stayed crispy on the trip - not a small feat! The staff members we dealt with for room service were very kind and made sure we had everything we needed. We had a fantastic breakfast at Mowry and Cotton. My husband said that his oatmeal was the best he’s ever had. My acai bowl and green juice were both very fresh and delicious. Sam, the host, was very helpful and nice, and our server, Rachael, was tremendous! She made sure we had everything we needed and checked in at just the right times. We stopped in The Market a few times and service was just as friendly and wonderful there as it was elsewhere. I won’t lie - I was looking for the problems that other reviewers have complained about, but I really couldn’t find them. The only reason I’m docking a star (really just half of a star) is because prior to arriving, it was exceedingly difficult to get a hold of someone by phone to make any changes to our reservation, ask questions, make cabana reservations, etc. I was on hold once for 15 minutes, which I think is excessive for a five-star resort. That issue aside, we could not have been more happy with our stay and have already discussed our next visit. Service was impeccable - we couldn’t find a thing to complain about. Well done.
We stayed at The Phoenician for a week and enjoyed the full service this resort provides. In particular, the Pool staff was friendly, helpful and attentive. I wanted to give a special mention to Brad at the Pool. Brad helped me find my Apple Watch which I misplaced and ended up in a large bin of towels. Brad went out of his way to help me recover my watch and I am so grateful!
Dirty place. $1400 per night with layers of dirt on baseboards. Thin windows, gas leaf blowers in front of you during your breakfast of your terrace. Annoying loud music by the pool and restaurant. Three pools, no peace, nasty noisy music everywhere. Every 2 feet a speaker is installed. The gym play a huge TV loud volume for the attendance. Guests just have to suffer the noise. Breakfast food has no choice for gluten-free and vegan. Rooms are very dirty. Scorpions can cross under the door gap.
© TripAdvisor 2021
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.