What to expect
- Sleep Quality
Last 5 reviews
Overpriced for zero amenities and surly service
We paid $485/night to stay at El Tovar in April 2021. There are zero amenities - room service took more than 20 min to answer and then didn't have many of the food items, no housekeeping services offered, parking is super limited and means you have to park 15-20 min away if you can't snag a spot, breakfast at the only snack shop serving 3 hotels was sold out by 7:15 am, and each time we asked for help about trails or reservations, we were given curt responses with little information. The hotel is historic and has a great location, but that isn't enough to charge what they are without even basic ways to feed yourself or get a cup of coffee. Covid shouldn't be an excuse to understaff and not offer guests even basic amenities. Save your money and stay at Thunderbird or Bright Angel, or outside the park.
The view is all this place has going for it.
The proximity to the rim and hiking is unbeatable, and staying in historic lodges can be a wonderful experience, but the company that 'manages' this hotel is in over its head. We were lucky enough to make dinner reservations a year in advance, otherwise we've experienced long lines for breakfast and lunch, no response when calling room service, and impossible parking. And forget about elegance -- it looks like that gave way to a tired shabbiness ages ago. Maybe a better company will take over, shine up this jewel and find a way to both manage and serve the crowds well, but until then this place feels like being on a bad cruise.
Historic Stay with a great view
Beautiful Hotel and Restaurant on the side of the 7 th Wonder of the World. We got a decent deal on the Grand Canyon Railroad trip with a two stay at the El Tovar. The only reason I didn’t rate it excellent is because due to Covid Restrictions. Half the buses weren’t running, restaurants are limited and no way to get around if you don’t have a vehicle. But what personnel were working were wonderful but dealt with crowds. What food was available had long lines. We had great weather , besides being a little windy and cold a couple days.
Choose better options for the price
The best part of our stay was being mere steps away from the majesty of the canyon. However, that was marred buy a few of our experiences that you have direct control over. First, we paid $650 a night plus taxes to stay in the Santa Fe Suite and on our first night we found a dirty cup under the bed and I stepped on some other man’s peeled off toe nail that was obviously from his big toe. It was in the middle of the floor between the bed and wall. In days like these where we also have huge inconveniences imposed upon us due to COVID this left us with doubting your commitment to safe cleaning protocols (which we happily complied.) Secondly, while the front desk was awesome, as were the bell-hops and people delivering the room service, the remainder of our interactions with the staff had all the charm and hospitality usually reserved for a trip to the DMV. Thirdly, for $650 a night stay there was no parking available and I had to drive to within approx 100 yards of the Hermit’s Rest Road and walk back to the lodge after a long day of hiking already. I also wondered why we had to pay $35 for park entry with such a high cost of staying there already. And finally, the furniture in the room was deteriorated enough to appear that they had just been purchased at the Salvation Army.
I love historic hotels, but they are often neglected and poorly run. El Tovar fits the description. It is charming, but it's too clear that nobody really cares. There is no attention to detail or decent customer service. Think about the soggy, overpriced sandwich you'd find at the Grand Canyon gift shop. This is the hotel room version of that sandwich. After years of waiting to stay here, it was a letdown.
© TripAdvisor 2021
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.