Guest reviews Best Western Premier Grand Canyon Squire Inn, Tusayan

by mariiaostafiichuk

Best in the area

Excellent service, clean room and nice indoor and outdoor pools. Helpfull stuff and very friendly workers. Location is very comfortable and close to the Grand Canyon entrance. Highly recommend this hotel. Best western is really BEST

by CRBrezinka Oak Grove, Minnesota

Great Amenities- Would better without COVID

I would definitely return to this property with or without the Pandemic. The outdoor space looks awesome and would have been great if the outside bar would have been functioning- but the pools and hot tub were available. People in general were courteous and didn’t crowd. It’s too bad they only have one restaurant open- good food but the staff was overwhelmed by visitors. We stayed in a King Suite in the 7000 building. We found it to nice and newer, and matched the online pictures. In fact, we may switch to staying at best western premiers because of the quality and space in the suite for a family. It had a bedroom with a door- PARENTS you know what a nice amenity a door is on vacation- even if it’s just to sleep in 🤪 the minibar counter was nice for quick meals as well as an extra 1/2 bath. Loved it- if we ever return to the Grand Canyon we will stay here again! There was some wild horses in the parking lot at night- so just be aware if coming back late

by ultra2010

Bad experience

My wife incurred and injury while stay at the Best Western Premier Grand Canyon. After I got her home and through surgery I mad several attempts to contact the Hotel regarding this and the kept forwarding my call to numb ears the had voicemail and no one would ever return the call.

by markU6169GK Gilbert, Arizona

Looks good on paper.

The website didn't note that the bar and arcades closed. Shower drain was clogged. Pics on website are for the newer rooms; likely not the one you will get. You have to ask a staff member to turn on the outdoor fireplace. There was no staff in site ther than front desk.

by shawntS4856KS

Decent hotel with a few issues.

The lobby is modern and nicely done. The gift shop has a variety of items. Our bed was comfortable and the bathroom was spacious. We thoroughly enjoyed the pool.The breakfast was filling and tasty. We had a couple of issues. My wife booked our room under the impression of what was listed on the website. Be aware there is a new and old section and you may get stuck in the older section (not terrible by any means) but not what you paid for! Our junior suite was completely different than the picture on the website. It was very aggravating to arrive at 10 o'clock at night and find this out. Yes, it was a big room but that is not the point. We did receive free breakfast but my wife emailed the manager with 0 response. That speaks volumes. It was pretty much like tough luck! We don't care about breakfast; we got a different room than what we paid for! I don't like being deceived. All of the pictures need to have a disclaimer. We stayed for 3 nights. It would of been different than 1 night only. The A/C wasn't working properly but we figured nothing would get done and we would look upon as complaining again.