Guest reviews Best Western Premier Grand Canyon Squire Inn, Tusayan

by 5_Aussies_Perth

An amazing experience

We stayed here in January 2019. I have just looked for the hotel again as we are planning another trip next year, and this hotel was by far the standout of our whole trip last time. The pictures don't do it justice. The hotel was magical. It was snowing and we spent the evening in the outdoor spa. Pretty amazing when you are from Perth, Australia and haven't seen snow before. The indoor pool was also lovely. The rooms were huge, which gave our kids a chance to move around after spending a lot of time driving and staying in small hotel rooms. And finally, the hotel is so close to the Grand Canyon. It is also surrounded by a number of restaurants and a unique gift store. We can't wait to come back!

by 507alysar Los Angeles, California

Just go to another hotel - using COVID-19 as an excuse.

I guess due to the COVID-19 the hotel doesn't think they need to practice customer service. Relocating my family across the country and I decide to stay here but they did not give any warning or notification that the amenities BW normally offers at all hotels would not be offered here. I book the same day check-in and did not arrive until 1 am. I call them to let them know I would be arriving at this time. I am a completely reasonable person so if they gave me a heads up about the changes I would have been ok. the hotel is completely empty and they did not give me any of my requests. I was traveling with my family and a puppy request connecting rooms or rooms next to each other. I have to move 2 times before I got my request. it was almost 3 am until we were officially check-in. they did not offer the grab and go breakfast. told me to go back to the gift shop at 9 am. Grab and Go breakfast was from 7 am - 10 am. I also called BW customer service they did nothing. All I asked for if to honor what you advertised and when the hotel is completely empty to honor your guest's request. so they don't have to move around several times in the wee hours of the morning. Not to mention there was a worker smoking on the property at a smoke-free hotel. I expect better from a hotel that a 4 diamond hotel.

by Al T Colorado Springs, Colorado

Best Best Western

This is the nicest best western we've ever stayed at. We stayed during the start of COVID-19. For the protection of everyone the pool, fitness, and dining areas were closed, so I can't review those. The staff was beyond helpful. Everyone was apologetic for the closed amenities and we were able to eat take out. We had breakfast burritos which were exceptional and pizza which was very good. The room was the largest we've stayed in. I'm not sure if we were given an upgrade. the room had two sinks, one in the bathroom and a separate vanity area. We found having the two sinks very beneficial. Last, we brought our dog and there were walking trails and forest service roads right next to the hotel. The facility and room were clean and up to date. We would stay here again in a heartbeat.

by 782juliee Hilliard, United States

Wonderful place to stay in the canyon area

This hotel is located just outside the park. We stayed at this hotel for one night in early March. The rooms are very nice. The hotel offers a lot of amenities (bowling, multiple restaurants, indoor and outdoor pool) I'm sure it is quite busy during the high season, but was very quiet and enjoyable. If you get a chance eat at the Coronado Room. Wonderful meal after a day hiking around the canyon.

by gregorys247 Lodi, California

Average Highway Hotl

This is only the second time that I have stayed at a Best Western Premier hotel. My previous experience set my expectations very high. This hotel did not meet those expectations. The room was nice; but, about average for a mid-range highway hotel. The bar was less than inviting with an extremely small menu. Other restaurants were either not open or very expensive. Given the price, we might have done better by staying at a hotel in Grand Canyon National Park.