What to expect
- Sleep Quality
Last 5 reviews
Out of this universe !! Literally!
I mean it and I think all the staff are aliens ! The place is just amazing and time seems to never pass, which is a great thing. Definitely have to do the hikes in the property, lake powell and the vías Ferata. Best 5 nights ever !
Price/quality and service
I was just there last week with my wife and almost everything was amazing. We had just visited another Aman a week before arriving to Amangiri. We were mindblown with the service provided at Amanyara, everybody was welcoming, greeting us everytime they got a chance, offering assistance with anything we could need... Anyway, the list could go on and on. Obviously we were beyond excited when arriving at Amangiri thinking that because it’s another Aman, the service was going to be just as great. How Naive! For saving “best for last”! . For sure, food was fine, could do much better, but over all fine. Now Service! This is something that no matter which hotel you’re at, staff should give their best with the possibilities provided to them. At amangiri, the wait staff at both restaurants were beyond great! They would even make an effort to speak spanish! That was always a treat! Thanks to the waiters and the staff in charge of restaurants being so nice, kind of took our minds off of the real problem: Reception Managers Most of the time and quite a few of them sounded rude like we didn’t deserve their good manners! They weren’t very helpful nor flexible towards the different activities on or off property. Unfortunately, that is for sure something that can take your trip to a whole other level, good or bad. I can’t say I had a bad experience overall but could have been much better since you pay around $3,000/night. I think this might just be another complaint about the service but wow!! Seeing how many complaints you have about that, it’s shocking it hasn't changed.
Style over substance, but still a magical place
We had the pleasure of staying at Camp Sarika for several nights in March for leisure. While overall the trip was lovely and restful, there were some major issues both at Amangiri and the Camp that were surprising in their severity and put a damper on the stay. I first want to give shout-outs to Hanna Jo and Christine up at Amangiri, who are truly stellar and went to great lengths to make our stay really special. At Camp Sarika, Treika and Retta and Macy and the ladies who diligently brought our breakfast order to the pavilion every morning at the Camp were also wonderful and so helpful and kind. Abbey, my guide for the Via Ferrata, was also really excellent and very patient, and made me feel very safe and supported during this physically-challenging but rewarding experience. While there was so much to praise and enjoy at this resort, there were also some serious issues with attention to detail, which unfortunately can really make or break an experience. First off, the electric bidet in our pavilion was not in full working order from the time we checked in to the day we checked out. The mechanical toilet seat would not raise all the way and then it would lower on its own unexpectedly, which needless to say made for a messy situation for the gentlemen in our pavilion. I spoke to probably 4 or 5 people about this and only on the second to last day was there any update at all, which was ironically that the problem couldn't be fixed. This in and of itself was a small issue of course, but this ongoing issue amplified our next problem at the spa at Amangiri. I had email confirmation that my mother was to have a female therapist for her massage, arranged several weeks in advance. Upon check-in to our service, a male therapist was provided. When I showed the spa attendant my email confirming a female therapist, the spa attendant said "4 different departments" handle the spa bookings, as if that somehow absolved them of any responsibility. My mom is not comfortable with a male therapist and they tried to tell me how the male therapist they assigned had been at the resort for 8 years and on and on with more excuses. Eventually they were able to find a female therapist for later that evening, but this ordeal took 15 minutes and so my own treatment started late. I was assured I'd have the full hour, but after 45 minutes my treatment was over. This amount of stress and aggravation is obviously the opposite of how you want to start and end a spa service. Lastly, on one occasion we were returning from Amangiri to the Camp, and we asked the driver to take us directly to our pavilion and we asked that our golf cart, which was left at the main building at the Camp after we used it previously, to be brought back to our pavilion. This was not done, and when we wanted to leave our pavilion again later that day, we of course experienced a delay leaving our pavilion while waiting for the golf cart to be brought around. After I spoke with several different assistant managers about these collective problems, I was able to have an accommodation made in regards to the some of the spa charges, but I was told these issues would be followed up by the manager and that a manager would speak with me. This also never occurred, and we checked out without any further follow up. At this point I just wanted to leave and so I didn't press the issue further, but I think it points to a problem of style over substance. Yes, this is a stunning and gorgeous and special place with a lot of phenomenal and hard working people. However, there is also a striking problem with communication and follow-through, things that any organization, let alone a vacation, need in order to go well. So, all in all, yes Amangiri and Camp Sarika are fabulous choices for a domestic vacation - the desert sage lotion and hand sanitizer alone are worth the trip (wish I had bought a few bottles before I left!). Just be mindful that attention to detail is not this place's strong suit.
I was arguing with my wife on this trip, as I always want a beach destination....Well, she has me totally « converted « !! The hotel is an architectural marvel ! The rooms are divine in their sobriety, the food is excellent, the staff is beyond prepared to please. I just cannot wait to go back. I went for a hike while my wife stayed at the spa, we both had an amazing experience. Do the sunset drinks in the middle of the desert! We will probably end up skipping one of our yearly beach vacations to go back to Amangiri :)
Travel necessities to the high desert
Amangiri is a private luxury resort with exceptional service in the high desert. Yes, the landscape is what all Instagramers take, but they don’t tell you to prepare for the desert environment. That means it is super dry here! I was slightly prepared for this, especially living in the Phoenix area. But the dryness is elevated. With that said, bring extra moisturizing skincare products (I wished I got more), eye drops, nose spray, sunscreen, and allergy medicine (windy and dusty at times). Travel humidifiers may help or fill the hot tub with water. Speaking of the weather, dress accordingly! Amangiri’s forte is the outdoors. Put away the 4-inch heels, mini skirt, or leather pants. - saw all three at the central hotel. It is laughable to see when you did not do your homework. Unless you will be here specifically for pictures or otherwise, keep the city clothes at home. Do bring hiking/athleisure apparel: hiking boots, sneakers, or trail shoes. Take advantage of the activities that Amangiri offers. The family and I went horseback riding - ask for McCoy. She has been riding since she was little and was an excellent guide. We also did the hike to Via Ferrata, and it was beyond memorable and highly recommended. Ask for Maiah (spell). He is knowledgeable, passionate about flora and fauna and the environment. We all felt safe with his clear instructions and motivated us along the way. Lastly, as you navigate yourself throughout the hotel and the camp, eat some excellent food, the people of Amangiri’s outstanding service make this place even more special. Please say hello to Shelby at the hotel's dining area, Max at Camp Sarika’s restaurant, and of course, Macy, an experienced advisor. Enjoy this resort. Our family sure did.
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