What to expect
- Sleep Quality
Last 5 reviews
From the moment we met Tom our great person that looked after us we had 5 star service. We were upgraded to a 2 bedroom double pool villa. It was stunning and private. We negotiated a good rate to stay an additional two nights. The breakfast was 5 star and the whole resort was amazing. Service with a smile and nothing was too much trouble. Thankyou Tom for your amazing service to the Oldehaver Villa last week.
WOW! Amazing, amazing resort
Spent 5 wonderful nights in a 1 bedroom DoublePool Villa and we were simply WOWed! Where to start, our very gracious hosts, Bin (and Yaya on her days off), really made us feel welcomed and at home and nothing was too much trouble. The room has so many great amenities and unexpected treats like ice cream and cones, well stocked toiletries bags, different nightly turn down treats, 2 coffee machines, the list goes on. One very special extra is the sign at the front of our villa, displaying our name, never had that anywhere before. The pool is huge, the outlook so serene, can't help but relax. Ate 4 nights in 2 restaurants that were open, fabulous food and amazing service. Special thank you to Bee, who looked after us so well and organised a local dining experience for us, complete with complimentary pickup/drop off. The breakfast buffet is exceptional. So much variety, such good food, kept us going until dinner time! Everyone we have encountered in this resort is so full of smiles and so helpful, made us feel very special. Hope to return one day, with our daughter!
Above and beyond service at an exceptional resort
My wife and I travel often and will usually stay at 5* hotels and resorts. Our stay at the DoublePool Villas ranks as one of the best. Our villa was absolutely amazing and the staff was great. But what was really phenomenal was the above and beyond service of our dedicated concierge Bin. She seemed to be everywhere looking after all details for us and making sure we had everything we needed for our fantastic 4-day stay. When we forgot to pay and confirm a Phang Nga island tour that usually only runs 3 times a week (Sat, Tue and Thu), she got us into a private booking for one of the off days and even got us a discounted rate. Each day, she made sure we had everything we needed for a full and fun day starting with breakfast in the villa, activities for the day or evening, transportation to/from different parts of Phuket, spa appointments on short notice. The list goes on and on. She thought of all the details so we didn't have to. All we did was relax and enjoy our stay at this truly exceptional resort.
Best place to say in Phuket
We traveled as a big group of 14 people to Phuket and am glad we decided to stay at the DoublePool The entire experience right from check-in to checkout was out of the world We had 3 villas (one of them their biggest a 3 room Villa) The Villas are big, beautiful and gorgeous. The infinity pool is just awesome. Kids really enjoyed their time there. Seperate Media room was a great idea we spent a lot of time there. The master bedroom surrounded by a water body was right out of a James bond movie , we later found James bond Pierce brosnen did say in the same villa :-) The villa also had a seperate dining area where we had few lunches and on the last day they even organised a barbeque which was super tasty. The staff is very kind curtuous and each villa is assigned a Host who in our case did everything possible to make our stay happy and comfortable Our hosts Jay , Joy, Sonya & Tony at the reception need special mention. We are for sure coming back and highly recommend this place to one and all
More 6* and we don't want to leave
We always stay at 5* resorts but this place takes it to more 6* level. We were met at the airport and wisked through customs, and since arriving 5 days ago and have been duly impressed every day since. Joy, our butler, checked us into our room and has been on hand with a smile since (and Jay who did a great job on joy's days off) Any small requests, however non urgent are met immediately, service is above and beyond even what you would expect even from a 5* resort. Double pool villas are even more impressive than the photos, they are huge and the bedroom so separate, I can wake early, have a coffee and get ready without my husband being disturbed at all. Villa finishes are beautifully done with fantastic attention to detail, the option of relaxing in the study or lounge really spoiling you for choice when not on one of the double sun loungers or in the huge pool. Afternoon ice cream boy bringing a different flavour every day a lovely touch, evening cocktails and canapes at a time of your choosing a great way to begin the evenings dining. We've been eating at watercourt and saffron restaurants in the evening and would highly reccomend the food in both,and them remembering your drink of choice a nice attention to detail. Breakfast is plentiful with an impressive selection, yet to try in room though have no doubt it will be just as delicious. 5 days to go with in villa bbq this evening, will add more when home but felt everything we have experienced so far warranted recognition.
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