What to expect
- Sleep Quality
Last 5 reviews
Dream Hotel !
Perfect location in Choengmon, direct access to a beautiful white sand beach. All is wonderful there, Villas are well decorated, the employees discret and helpful. The menu is large and the food is high standard. 10/10.
The hotel is little old but well managed. The staff was very helpful. I stayed in private pool villa it’s was great and functional. The beach also good and quite. Breakfast was just ok because no varieties of food and during that day hotel served the a la cart for breakfast. Overall good and will go back again.
Need management improvement
Stayed for 5 days and in general I was happy but this is not a 5 star hotel in service and attention to details. We did not see any senior management during our stay , nobody around to get feedback as the pool service was rather poor and the restaurant most of the sometimes was not that good . The noise of the aircon compressor was so loud that we could not on the AC at night . Not bad for the rate charged but definitely will not pay more if the hotel does not improve service . Cute hotel but I would say is a nice 4 star only . Good things are the location, cute villa design though impossible to sleep with the noise and very poor black out . At 6 am you get sunlight already. Service was poor except the staff at the juice counter during breakfast that was always very attentive . Ciao ciao
Could be excellent... if...
Nice hotel for the special promo during the Covid and this hotel could compete with the boutique luxury brands like Six Senses or Banyan Tree if Sala would emphasize more n staff training and guests personal touches . Restaurant service is very average , there is hardly any pool service and you need always to look for staff when u need any FNB order. Some staff greets other dont ... training is not consistent . With a little bit of effort this company could do much better as the product and location is there . The wifi has not been reliable , and the AC compressor right outside the head bed wall window is so noisy we could not sleep with the AC on. Villa design is cute and comfy , nice beach and yes , like other guests commented there should be a gate from the end of the road to the villas . Bit nice to see motorbikes Abe cars outside your villa. We will be back ! Thanks
Poor electric system and service assistance during the night
The resort is beautiful decoration in Thai contemporary style, a pool villa is fantastic, big bed room , private pool and Sala (Thai style pavilion) comes with the outdoor tropical bathrooms. Bad things happened during the night at around 02.00 am, I woke up as a reason of I can’t breathe while I’m sleeping. I found that the aircon were shut off without any inform, I suddenly call to the operator to check. Engineer came to fix and it seems work, then we designed to take a drive outside as we cant sleep anymore. After half an hour we got back to the room and the problem happened again ( around 03.00 am). We walked to front desk because the phone in room cannot work without electricity. Once we were at lobby we saw no one ( 5 stars resorted should have service 24/7), then we found a phone around that place to make a call. What we got is only apologized BY CALL!! (Not even in person) and they sent staff to fix. We were really disappointed on that night and so tired to complain too. The food for breakfast is ok but dinner is under my expectation :( So be careful with Villa no.4 (if i’m not wrong)
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