What to expect
- Sleep Quality
Last 5 reviews
Beautiful, Calm, Blissful
The Hotel is so comfortable and the staff are extremely caring, the food is so delicious that you don’t need to get out of the hotel! The rooms with private pool make staying there more fun for the family.. I would highly recommend Outrigger to everyone.
Lovely Peaceful Pool Villa
We stayed in the Outrigger as part of our Honeymoon in Sept 2019. We had an amazing stay and the service was fantastic. Our room was well appointed, quiet and private. I highly recommend the pool villa, it was such a special treat. The hotel itself is compact which is great, I’ve stayed in resorts before, where getting anywhere is a trek. A short walk down to breakfast was so much better. Speaking of breakfast it was the best I’ve experienced in Thailand, amazing choices and extremely fresh. There is a lovely private beach and staff are quick to provide towels etc. The sea is rocky but they provide shoes. To be honest we spent most of our time in the pool at our villa. The hotel provides lots of activities and if you are to do one thing I recommend the Thai cooking course. They have an app where you can make bookings which is so convenient. What I loved most is how good the staff were at judging your needs. You can have as little or as much attention as you want. A special note of thanks from me goes to Khun Tak, Khun Bao, Chef Pai, Khun Little, Khun Pen, Khun Fang and Khun Jenny. There is a lovely spa and I had two treatments, it’s western prices but also high quality so treat yourself. It is located in Choeng Mon which has loads of little restaurants. I’ve reviewed the ones we went to. I do recommend you venture into the town and explore outside of the resort. If you feel comfortable driving one definitely get a moped. It’s a short walk to the town but much easier on a moped and it gives you a lot of freedom.
It’s kind of incredible that the ratings are so high for this place. Staff and management were unwelcoming, inhospitable, and generally unhelpful. When we checked in, the room we were assigned had amenities and objects missing (such as soaps, towels, pillows). The patio and pool attached to the room also was not cleaned, as it was blanketed in dirt, branches, and leaves. The best part of the whole experience with the first room though, was that this room also had blood on the floor that did NOT belong to us. When we addressed this with the front desk, rather than them immediately changing the room, they had sent a man to clean it with a rag and a bottle of water, which is not how you clean biohazards. We had to bring this up to the front desk, again, to finally get our room changed. It should have never taken that long to have our room changed in the first place, and for that price and a 5 star accreditation, I expect more. I should note two more comically awful points. Additionally the room we were switched to had it’s plunge pool turn brown out of nowhere, which they said was because of chemical treatment, but regardless made it unusable and unsightly. And lastly, the hotel next door had DJ blasting loud club music near the beach, that you could hear from the lobby, which is a considerable distance away. We wouldn’t have left so miserable and upset, if the front desk/ management teams weren’t so unhelpful and objectionable. The only staff members that were hospitable were the gentlemen in the restaurant. You can reference the pictures attached to the story of our stay. But seriously avoid it, it’s not worth the money.
Stayed here for 4 nights as our first stop on our honeymoon. We arrived around 9am and were allocated a room straight away which was greatly received after the journey! Everything was 5/5 - the food, the drinks, the rooms, the cleanliness and last but not least, the service. We felt like you gave a real personal touch to our stay and we could have stayed for longer. If you walk to the top of the road by Seven Eleven, you can go either direction in a Tuk Tuk - i think the longest we waited for one to arrive was 2 minutes! Also, i would really recommend booking the Ang Thong tour from the hotel. Best day from our whole trip! Thank you to all for a fantastic stay - we look forward to visiting another Outrigger!
A nice property wit a good location.
This Hotel has all conditions to be top, but there are a lot of missing small details. The maintenance of the bungalows could be better, the service, i am sorry but i have to tell the story.. once seated for breakfast, i asked one of the employees to get my omelete.. The answer was swift.. Please sir, you can get it by yourself.!! I personally think this hotel is overpriced .
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