Guest reviews Banyan Tree Samui

by HO YING L

Our second visit

Rating should be five star if all three restaurants are opened. Especially the one we love is closed. Service is perfect. Rooms are the best. This is our second visit. Highly recommend the floating breakfast and in room bbq. Fantastic! Must try.

by 226jacksonf

Not worth your money

I had never been so prompted by my disappointment with the resort to compel myself to write this review. Still, if you want to stay at a resort with a nice view and all the necessary amenities, then banyan tree is one of the places you can try, but if you are looking for a resort that provides the service worth its price, I suggest you look elsewhere. Service is the main thing about the banyan tree, or lack thereof, making the whole experience a colossal disappointment. Right from the entrance, checking in was a hassle when the staff couldn't match the rooms, which we helped sort through, grouping our passports upon their request, yet they cant match their data themselves and asked us to check their information sheet together again ourselves. Upon entering the room, I wanted to call the front desk to upgrade my room, but the phone didn't work. So the staff had to send someone to fix the landline, which took forever. For an hour and a half, we had no privacy to get ready to do anything as we had to sit and wait for the electrician to fix the landline. Calling for transportation speaks to the underlying issue of how understaffed the resort is compared to other alternatives. It seems to take 5-10 minutes, a grace period the front desk has repeatedly told us, but they had always seemed to be pushing the limit. This is fine but ultimately sub-par when you're paying so much for a five-star resort compared to similar alternatives, four seasons, Conrad, etc. It's the little things that make a huge difference, and that is something this resort and the management need to work on. The Saffron dinner place was so disappointing for its poor service and the quality. Some of the food was admittedly good, but the dessert was terrible; shamefully, the sticky mango rice, which is a cultural representation of Thailand, and served the rice uncooked and the mango super sour, cries for how the restaurant is well recognized and highly praised. Lastly, the front desk service was the fuel to my fire. I ordered an afternoon tea set that day, and after we finished, I called to have someone cleaned up. No one showed, and I called again and again. I called four times and asked staff in person when we had dinner, and it was not cleaned until the next day. It was until I asked to speak to the manager but was told busy and will pass the message along promptly. I had to get angry to get things done here, which took away the relaxed experience I was looking for after flying for so long to the island. On the first day, I walked into my room unsatisfied with the view I had booked, and I was already prepared to upgrade to their royal beach view the next day. However, the service I received from the beginning (starting with the broken landline to the poor attentiveness of the staff team) discouraged me from doing that upgrade as it seemed not to be worth the money if I was going to get the same service anyways. Overall, a disappointing experience, and I will not be returning any time soon unless the management team decides to make seeable changes.

by Yongsu051 Busan, South Korea

I had a very happy honeymoon.

I had a really happy time at Banyan Tree Samui. Their service is top notch. It was the friendliest hotel I've ever stayed in. The facilities in harmony with nature were so beautiful and wonderful. I will visit Thailand again to stay at Banyan Tree Samui.

by Arelatar Tel Aviv, Israel

The BEST hotel in the world!

First of all and above everything we would like to say 10X thanks to our amazing villa host - ANNA! From our first step in this incredible resort she took care of us like we're her family. The room was just heavenly, we as a couple felt just like a - Queen and King Food, staff , atmosphere just 10/10! For sure we'll be back!

by Ningvasi

Exceed expectation

This is my second time to stay here and i am very impressed. I spend 3 days from all activities that provided to the guest. The sea is very clear. We can see the coral without diving. We got very good service from the staff and all of them are very professional with high service mind. We will come back again for sure.