What to expect
- Sleep Quality
Last 5 reviews
A tranquil getaway with wonderful hospitality and amazing hosts!
It was a wonderful stay. The location is absolutely gorgeous with a pristine private patch of beach and a breathtaking view from room (the higher, the better). It is a perfect getaway for those who want a serene ambience. Our villa host, Khun May is a lovely lady who is ever ready to serve you and answers to your queries patiently. Infact the whole staff is well trained and warm. They dont shy away and approach on their own for any assistance. My husband had a little accident while doing water sports activity and the attending staff immediately took care of it. Infact Khun May arranged for our hospital visit and took care of the transportation. The "otherwise bad incident" turned into a hasslefree experience, thanks to their support. There are wide activities for kids to pick from and they never get bored. Kid friendly staff keep them entertained and surprises them with treats as well! We were anxious because of the sudden hit of 3rd wave but the hotel kept us updated with all the required info and the protocols before our visit. If i have to bring out a few odd ones out; 1. The menu has less options to pick from(maybe because the other restaurant and bar are temporarily closed due to covid19). 2. There is fresh fruits supply which is great but no inhouse minibar supplies (ofcourse you may order against payment). So just go prepared in case you have kids who love to munch on snacks or simply order. Since it is located in a less crowded area, there is no 7 eleven or other shops just nearby. 3. Usage of bathroom might be an issue if you are a family of three or more even so with kids. The "no lock" bathroom and the almost see through toilet can be quite tricky at times. After dusk the issue escalates with lights turned on. The family villa might have better privacy, i guess. Overall experience was great.
Excellent service and villa
We was very impressed when we arrived at hotel. Villa host is very warm welcome (KHUN PLA). She managed everything completely for us . We love our villa so much, ,we can see both mountain view and sea view. Thai Food at Suffron is very delicious, Breakfast buffet too. I love to eat a Pizza kra pao seafood in room between swimming in the afternoon perfectly :) I will surely visit at Banyan Tree Samui again next time.
Beyorn expectation for services and breathtaking view from our balcony.
The property is set up in excellent and rare location in Samui with full privacy on any places you go in the hotel. During this season of our stays you will hear Cicada singing all days and nights along with the sound of sea waves. Make you relaxing. Not only private beach but also during the night time you rarely see any fishing boat come near the shore unlike others beaches where you will get unpleasant green light from fishing boats during night time. Services here is top-notch staffs were all have attention to us all the time without us noticing. Giving us a privacy space while providing the best services at the best timing. Thats something I am impressed with all staffs. Special mention to Khun May our lovely villa host was very helpful in coordinate for all matters for us. We are lucky to have her assisting us during our stays for 3 nights. We will definitely come back to Banyan Tree Samui for sure.
Helly air condition in F08 with slow fixing on 13 april, 2021
I had experienced on mentioned day. Have called for service, waiting in so hot room at noon time. After 1 hour waiting, the room needs to change air condition. Since i must have checked out 14.00 and I have to finish my afternoon tea, It was my bad experience for these kind of room offering from 5 star hotel :(. Outside room air is better than inside :(
We arrived and had booked a Deluxe Villa Garden view. There wasn’t a lot of sunlight and we asked if we could see another room. The host Dao kindly took us to see another room of the same type and also an upgraded room with partial ocean view. This was a little extra charge but I would advise making this booking for partial ocean view and will do so in the future. The partial ocean view room was stunning and made all the difference to our stay. We were very well looked after by our host and had a wonderful 2 night stay. The bed was so comfy and the accommodation was brilliant loads of space and the best shower in Thailand!!! Will definitely return.
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