Guest reviews Phi Phi Island Village Beach Resort

by luxuryvoyage Switzerland

Attention with a room upgrade

We booked for 3 nights a beachfront junior suite, which is newly renovated and located directly on the beach. Upon arrival we were informed that we would be upgrading to a Hillside Pool Villa. We declined the upgrade because the Hillside Poolvilla is far away from the beach and is not renovated. This is not possible, we were told. When we made our booking, we were told that there would be an upgrade "upon availability" and unfortunately all beachfront junior suites are currently occupied. Since it was already late afternoon, we could not leave, but wanted to do so the next morning. We had booked a not refundable rate and the hotel manager refused to refund the costs for the remaining 2 nights. The Hillside Pool Villa was old-fashioned and unattractive. The next morning we went back to the reception and said that we were definitely leaving and demanded the money back for the remaining 2 nights because we had not received the booked room. In the end the hotel manager gave in and we got a refund for 2 nights. But this only after many exhausting discussions. The hotel management is certainly well aware that the Poolside Villas are not attractive and overbooked the attractive beachfront junior suites. Then they use the trick of "upgrade upon availability" to rebook guests into the unattractive pool side villas and sell it as an upgrade. Therefore it is essential to point out when booking that you want to get exactly the room you booked and not an upgrade, otherwise disappointments are pre-programmed. We found the restaurant street behind the hotel rather dingy and the hotel complex impersonal and not at all luxurious. We would not come back in any case.

by travel10203728 Leicestershire, United Kingdom

Amazing

This hotel will not disappoint!! Positives: Lovely individual lodges Private beach Multiple Pools Kayaks Variety of restaurants/bars Quiet location out of the hustle and bustle of the phi phi island Very clean Accommodating staff Free wifi Provide free water Negatives: You have to get a boat from the phi phi islands and in off season these stop around 8pm and do have a cost associated to them If you are wanting a lot to do it is secluded Would 100% recommend this hotel, we stayed here an extra night as we loved it so much!

by sofiai593 London, United Kingdom

Highly recommend

From start to finish this luxurious resort was great. We booked the private boat transfer for ease. The service on arrival at the resort was quick and easy. Our room wasn’t ready straight away so we got a free beverage each. But just as we got our drink our phone buzzed to say our room was ready. The resort has a super useful app that can send you messages to say your room is ready. You can make dinner reservations on it and any general information can be found here. The pools were great, with great service. The beach was good but at certain times of the day the tide goes out so far so you can’t swim. Not that they can help that! The resort is quite expensive for food and drink but we had half board so didn’t mind. You can always visit the small village behind the resort for cheap food and drink. We also did a snorkelling trip and saw where the film, the beach, was filmed and other great locations. Was a lovely half day to do something different. The actual lodges were beautiful. The inside was clean and comfortable with lots of room to move about. I loved this resort and would stay again. Also there’s a walk to a nearby view point. They say don’t leave after 5pm as it’s too dark to come down. We are a fit group but this walk isn’t for the faint hearted and definitely leave before 4pm so you’re not meeting the snakes and monkeys on the way back like we did! But the view at the top is well worth it

by cazpearce Pattaya, Thailand

Great recommendation

Where to start with this resort? It is remarkable for its' beauty, quality of the staff, quality if the food and excursions. We stayed in a superior room, which had the most comfortable bed. The room was clean and a great location close to the restaurant and bar! We used both pools, which were fabulous. The food was just amazing. Cooked to perfection. We particularly enjoyed the sustainable focus in the hotel, including water purification systems, composing and innovative techniques to ensure their carbon footprint is reduced. There is a conservation centre where they are breeding Clown fish, it is a very successful programme. We shouldn't signed off without extolling the brilliant staff, that made us feel so welcome. Karin the General Manager was kind, visible (which is rare in our experience) and knowledgeable. Overall, our stay was just AMAZING.

by Tonzi7

Best resort in Thailand!

In August 2019 we travelled to Thailand and stayed in several resorts but this was by far the best. The beach and sea beside the resort is just stunning and when we arrived we had a short wait for our room. We got complimentary vouchers for a drink and for our lunch while we waited. The food was always beautiful and was very fresh, there was so much choice at the buffet breakfast and it was wonderful having a choice of restaurants to choose from. We hiked up to the viewpoints one day, which was tough but well signposted from the hotel and I would definitely recommend as the views over the island were breathtaking. You must go on one of Mr Chets tours if you want to go snorkelling! He is in the village just behind the resort and snorkelling was one of the best experiences of our trip! The pools were kept very clean and our bungalow was also spectacular. We love the resort so much that we are about to book to return next year. We can’t wait!