What to expect
- Sleep Quality
Last 5 reviews
Best in Stone Town, with a caveat...
The hotel itself is gorgeous. Tastefully decorated, perfect location, a beautiful pool, well appointed rooms, and the staff speaks English well and is eager to please. The spa gave a fantastic massage. They have a gym, restaurants, and a great breakfast. That said, the service isn’t as good as most Park Hyatts. Our phone, hair dryer, and and scale were broke, and they hadn’t fixed the phone by the time we left. The drink service was very, very slow. It took almost a half hour to get our drink at the pool. But the General Manager was great; very attentive, and even sent chocolates when she found out half our room was broken. I would love to stay there again, but the high price might not justify the service flaws.
Excellent Customer Service, Top Quality Property
The welcome was warm, helpful at every turn, and made us feel at ease with the level of care taken to limit the possible spread of coronavirus. Aside from the room, which was spacious, clean, well-equipped, and boasting an outstanding view, the property was stunning. Even more impressive still were the staff - above all others, Grace, but not forgetting Lucy, Christopher, and the innumerable other staff that didn't make their name known yet were utterly friendly and caring toward our infant daughter. While some things you might expect with a concierge anyway, given the current climate, Grace seemed to go above and beyond; organising transfers to the most suitable PCR testing facility, following up the results a few days later, and having the clear-bill-of-health certificate delivered to our breakfast table. The delayed check-out after our four nights also proved invaluable for readying our baby for the night flight back to Dubai. The pool, sometimes chilly, was beautiful, overlooking the beach and dhow harbour, and the restaurant(s) served tasty, fairly-priced classy food. Room service (which we availed of on two evenings) was perhaps the least impressive; once when a main dish was served mostly cold, and another when order confusion meant no sauce was supplied with the steak, and no rice with the curry. Though the quality was still high. Having initially only intending to do a one-night pre-departure layover after nine days on the opposite coast, cutting our Kiwengwa Beach vacation short and staying four nights in Park Hyatt Stone Town was the saving of our holiday. The staff, cleanliness, consideration for covid, and all-round quality ensured we didn't leave Zanzibar disappointed and deflated. It entirely builds an exceptional confidence in the Park Hyatt brand, and because of our experience in Stone Town, it will be the first hotel chain we will look for in our future travels.
Really nice place
Excellent attention to detail, pool right on the beach and friendly staff. I'd definitely go back when I'm in town. The breakfast buffet it also very good, as is the coffee. The pool is right on the beach and you can easily take a beach swim while leaving your belongings poolside.
View is very good
Just came here for the restaurant and the view most especially during sunset. Best place to do people watching. You need to try their cheese plate and cocktail specials. The employees were wearing mask and they will also check your temperature before entering the hotel.
We really enjoyed this property. It is absolutely fantastic. We have stay all over the world but this one was amazing. The GM mr. Nicolas cedro Was always around a hands on GM Excellent attitude towards the guests and chatted with the guests always. Due to his positive attitude all the staff had the same attitude His assistant forget her name was also always around . Devas in F& B and his assistant Gautam were always there and excellent. Grace too We believe when the attitude on the top is fantastic it filters down. Even the security had praises for the GM All the personal we chatted with had nothing but praises for the GM All were very happy lot We want to go again and stay only at the Hyatt This is BEST property we have stayed at New year’s eve party was also fabulous Please train all your GM with the same attitude as Mr. Nicolas Cedreo
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