What to expect
- Sleep Quality
Last 5 reviews
Honeymoon / graduation trip - great resort, so so beautiful. Friendly staff, everything taken care of and easy to access. Can’t wait to go back and experience it all over again in the future. We miss it already!
Beautiful setting with a lot of potential, execution is lacking
The property is situated in truly a beautiful and unique setting, between two towering pitons. This offers guests a secluded reprieve, which is especially welcoming and inviting during Covid times. Unfortunately, beyond that resorts wonderful landscape there is a bit to be desired. The property is a bit tired looking and in need of refresh in main common areas. The main house and fitness facility especially. It's my understanding the property is going through a renovation in Summer 2021, hopefully these areas are addressed. Our guest room was located right on the beach, in an amazing location with direct beach access. We had a few maintenance issues within the room itself that were corrected, but aesthetically the room could use a refresh to further modernize it and bring it inline with the nightly rates it commands. Overall service at the dining establishments and beach is not commensurate with a 5 star resort. When the resort imposes at 10% service fee on your total room reservation at the time of booking, in addition to the 10% added as a base for each purchase at the resort, you at least expect good service. Much of the staff seemed to lack basic service knowledge and seemed indifferent towards improving the guests experience. Not up to par relative to industry competitors like Rosewood, Belmond and Four Seasons. This resort has so much potential, but unfortunately lacks overall execution in a few key areas. Hopefully with upcoming renovations, and new ownership a few of these deficit areas can be addressed and improved.
Honestly one of the most beautiful and special places I’ve been to in my life. The setting is so special, the staff warm and friendly and the rooms spacious and comfortable. Loved this place and cannot wait to come back.
Service is impeccable, very romantic and just beautiful place. Not a place for kids. The only negative is that the food is very overpriced. We had our own butler and she would run to the grocery store for us to grab snacks and drinks which really cut down on the food budget. Highly recommend for couples!
Most amazing place!!
I wish I could give sugar beach 10 stars ! My fiancé and I had the most magical time. The efforts and steps they took to ensure safety and cleanliness during Covid was impeccable from sanitizing beach chairs to requiring temperature checks when leaving room. Bianca at the spa was absolutely amazing, very knowledgeable and the sweetest. Karen’s service was thorough and high class. Karen has a great sense of humor and makes anyone feel comfortable. The food was delicious and also accommodated off menu item requests. We stayed in a cottage nestled in the rainforest. Highly recommend Sugar Beach and will most certainly return!
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