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Last 5 reviews
Everything you'd want for your Honeymoon... and more!
My husband and I visited the Grande in December of 2018 for our Honeymoon. It was our first time to St. Lucia and our first time to a Sandals resort. We weren't sure about staying at an all inclusive vacation "factory," but we loved it and will definitely be back! We stayed in the Rondoval Suite, which gave us access to a lush garden and private hotub/pool area. I unfortunately came on the trip with a broken foot, and If I'm being honest, we spent 90% of our time in our gorgeous room and private patio—I would absolutely spend the money to get it again. Our stay was made especially memorable by our EXTRAORDINARY butlers, who brought us most of our meals, kept our ice buckets fresh, and provided vacation niceties like towel creatures, flower petals, and champagne. We had Shervon, Bailey, and Clynnes, all of whom were incredibly professional, prompt, kind, and funny. By the end of the trip, we felt like we had made three new friends. However, I'd like to give special recognition to Shervon, who went above and beyond to make sure every aspect of our stay exceeded expectations and that we had accommodations that we didn't even know we needed! He was absolutely fabulous and when we return, we will certainly be requesting Shervon :) There was an incredible variety of food around the resort, most of which was delicious and well-prepared. I would especially recommend the Indian food. Having the ability to order "room service" was an amazing extra perk of the Rondoval Suite. We are big fans of spicy food and this trip allowed us to discover our (now) all-time favorite line of hot sace—Barons! We can't wait to return to St. Lucia and go back to this resort. It was the trip of a lifetime and it could not have been any better. Thank you Sandals (and Shervon, Bailey, and Clynnes)!
5 star experience all around!
This is our second time staying at this resort and both stays I look back and cannot think of one thing I would change! Our vacation in this paradise was absolutely perfect! The resort itself is beautiful. It is in Rodney bay which in my opinion is the best place to stay on the island. It is full of mountain views . The water is clear and a beautiful color. There is such a variety of restaurants including italian, Indian, sushi, seafood, and even a beachside restaurant! We don’t do buffets so there was plenty of options for sit down restaurants which we like. In our opinion the food at all the restaurants was like visiting a 5 star restaurant at home every night. The service at the restaurants was fantastic as well. They have a delicious breakfast/brunch restaurant as well. There are so many places to sit on the beach and all different types of lounge chairs with plenty of shade. If you have back or knee problems and can’t do a lounge chair and need a regular upright type of chair you may have to inquire because I don’t remember seeing any non lounge chairs especially in the shady areas. You may have to get up early to put your towel on a chair if you are picky about your spot and especially if you want a shady spot depending on how busy the resort is. We did this but I did not mind. The drinks are delicious as well and each restaurant has a signature drink that you can get when you go for dinner. The staff was very nice and friendly. We had a massage in the spa both times that was absolutely fantastic, relaxing, and worth the money and we decided that we are going to make it a tradition we loved it so much. A couple minutes walk away is pigeon island national park. It is around $8/person to hike. So worth it. It is a short hike to several outlooks that give some of the best views of the island and Rodney bay. This last trip we got engaged at the top. True this resort chain is more expensive than most but to me it is worth the money 110% knowing that I will leave feeling like I had a wonderful time and every penny was worth it. We can’t wait to come back! There are two other sandals resorts on the island but from what we have been told and seen from driving by this one is the larger/better of the 3 and definitely has the best views/beach. The picture included is from the top of the hike at pigeon island.
Never made it to the resort due to Coronavirus and Sandals is holding onto my money.
My wife and I booked a vacation to this resort Scheduled for April. When news about the virus picked up we started to panic and more than 30 days before our scheduled departure date we attempted to contact the resort to cancel our trip so we could get a refund. After waiting on hold twice with no response, I left my name for them to contact me. I was contacted several days later and told that I was only eligible for a 50% refund due to the timing of my cancellation. I asked to dispute this since my initial inquiry was well before 30 days. Three days later I was contacted by a representative who told me the same thing. That such a request had to be reviewed by her managers. 23 days later I got a refund for 68% of my trip. I reached out to the company again approximately one week ago and have not heard back from them about the remainder of my refund. I called today and spoke with a representative who was unable to explain why the remainder of my refund had not been delivered to me. I am beyond upset with the corporate shenanigans going on. As if I dont did not have enough to worry about regarding personal safety with the virus. This type of behavior is outrageous and unfair!
We stayed at the Sandals Grande St. Lucian from February 12-February 17th. We upgraded our accommodations to the over the water bungalow because my wife was pregnant and we wanted a special trip before the baby. We were very disappointed with the level of service we received at the end. At the end of our trip, the driver for Sandals was involved in a car collision with us in the vehicle. There was a gun involved as well. My wife ended up being injured from the incident and our disappointment with everything was that Sandals was willing to make anything right in the situation. We just received a contract offering us two nights free for our next visit that we had to sign that we wouldn’t disclose anything publicly. We didn’t sign.
Beautiful people and Island
Great accommodations, we stayed in a walkout room with a garden view. The food was fantastic. the pools and ocean to die for. The local people so very nice. I would love to return to this island again.
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