What to expect
- Sleep Quality
Last 5 reviews
Great service, food, and beach!
Me and my boyfriend went to St. Lucia for two weeks. For the first week we stayed at La Toc and the second week we stayed at the Grande. Although La Toc was good, the Grande is definitely better than La Toc in all aspects. First off the property is beautiful. The pool is amazing with a great pool bar, and just a few steps away is a beautiful beach. The sand is nice and soft, and the water is calm and warm. The landscape in the distance is breathtaking. Our room was just as beautiful. Next, the service. The staff at the resort are friendly, knowledgeable, and accommodating. Stanley - who we found out works at Halcyon, but was working at the Grande since the Halcyon was closed - provided absolutely incredible service to us while we were on the beach. We never needed to ask for anything because he always had exactly what we wanted just in time. He was so nice, and helped us with anything that we needed. He was such a hard worker, very friendly, and an all around great person. Also, Remy at the beach bar was a great bartender and provided great service as well. All the staff at the restaurants provided wonderful service as well. Lastly, the food at every single restaurant was delicious. There were no bad restaurants. We had a truly amazing experience every single night. Gordon's, Barefoot, and Toscanini's were our favorite. If you're looking for a romantic and relaxing getaway this is definitely the place to go. They have wonderful restrictions in place, so we felt very comfortable and safe while being there during the pandemic!
Superb stay at Sandals Grande St. Lucian
Kyler at the allergy desk was on the ball. She helped make the meals safe and was always on the ball. Rosette the pastry chef seemed to be present at every restaurant and was always able to ensure I had a gluten free dessert. Kermanie at the main pool bar was super friendly and kept our cups full of yummy drinks. Madonna at the spa had magical hands and gave the such a wonderful pedicure that it is still on one month later. Andy at the Loyalty Desk helped us book our next two trips with great suggestions/expertise. All of the staff were kind and friendly *and wearing masks appropriately, from the grounds staff to the cleaning people to the management.
We recently stayed here and I cannot recommend it enough!! My parents and I went on dives all week & the dive team here is exquisite! Natalia & Romanus were my certification teachers and they could not have been more helpful & fun! Love this place!!
The staff make the place
We should begin our review with a disclaimer - we are neither Sandalers nor all inclusive people. We generally prefer quirky, boutique hotels. We got off to a rocky start, but came around to really liking the place and we have pretty high standards. The place has some of the best bartenders we've come across at a resort. We specifically call out Peter, Remy, Keramie and Orion. Peter is the rockstar, but the other three are excellent as well. Marsha, the Operations Manager, is a tireless worker and will sort you out if there are any problems. She went out of her way to make sure our wedding anniversary was celebrated in high style. She was able to reserve the sushi restaurant (Soy) even though they don’t take reservations, and we were surprised to find a lovely spread we returned to our room. We also had lots of nice sake at Soy, the no reservations required sushi place. Lito took care of us. He is an extremely professional and hard worker. If you go to the hibachi restaurant, Kimono's, make sure you ask for Crystal. Glenn the host is also great. Solange and Andy at the loyalty desk are stars, so is Sheldon at the Club Sandals lounge. Winston Anderson, the general manager, is here 24/7 making sure your stay will be the best possible, even during tough times. We loved Sandals for the people, including the many friends we met and will stay in touch with. We are very grateful to the staff for making our holiday so pleasant and for working so hard during these trying times.
Going the extra mile
We spent two weeks over Christmas and into the New Year at Sandals Grande St. Lucian. It was our second stay in 2020. The first time we came with my brother and we were impressed. The second time (our most recent) started with some initial minor problems -- we brought these to the attention of the managers and were immediately consoled, above and beyond any of our expectations, they really went the extra mile to ensure we were comfortable. Marsha was especially helpful on this front to ensure we were catered for. We expect to come back again in February, failing that we will look to return in September or December later this year. We will return here to host our wedding. Highly recommend.
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