What to expect
- Sleep Quality
Last 5 reviews
A return trip to a delightful destination
My wife and i spent 7 nights at the Bluewater, in a club suite from the 29th January. We have visited the Bluewater before , but every trip just seems to get better and better. The club suites are very pleasantly furnished and decorated, and serviced by a butler on this occasion it was"Ajith" who attended to our every need in a very efficient and courteous manner. Being in a club suite gives access to the Nautilus restaurant as well as the standard buffer restaurant, and the Nautilus is ideal for an evening dinner , prepared in full view of the guest in our case by two incredible chefs Lahiva and Chamidu who made the whole experience of an evening meal a highlight of our holiday, Another new experience on this occasion was the "travel counter" for day trips operated by a Ms Keishna Alwis , who organised a day river trip to Bentota , where we experienced the mangrove swamps , baby crocodiles, varied birds and wildlife, accompanied at all times by the very efficient and courteous hotel driver Mr Ranjith. I would strongly recomend this trip to any visitor, Another very helpful person we found for any minor "house keeping" queries was Mr Ginansiri who was always eager to assist with any queries
Good hotel let down by customer service
I would mention that I wouldn’t be as overly critical if this resort wasn’t listed as a 5-star hotel. What’s great is that customer service can easily be trained and communicated and I’m sure they will improve. + Huge pool + Accommodated early check in. (We were waiting around for a while as they didn’t communicate that they were preparing our rooms). + Lovely view of the sea from the balcony + Loads of options at the buffet for breakfast, albeit more or less the same offerings every day + Proximity to the beach + Plenty seating options for evening drinks + We felt safe and the entrance is gated with security + The grounds itself are very well kept and clean + Sunset was in full view - Not enough sun loungers. Had to wait for people to leave to get sun loungers. - Noisy air con unit - Switches in the room had no logic to them - Only three towels provided with the room. And when requesting more it took far too long to come to the room so my partner had to go down and ask in person. - Food portions at the pool bar were small and wasn’t amazing - Common theme was a distinct lack of urgency and poor communication. When asking for a second key for the room I was asked to come back in 30 minutes. We had to enquire about our order of food at the pool bar. And for dinner service at the Nautilus Seafood Restaurant, food arrived 90 minutes after we ordered and the restaurant wasn’t busy (several tables were vacant). That in itself was the most disappointing experience, as this also included incorrect orders, missed orders (forgotten starters, meals didn’t come at the same time, multiple conversations with staff to-ing and fro-ing to make decisions, no offer of drinks, and we also had to ask for menus ourselves. Whilst we felt like we needn’t have paid based on the service, we offered to pay half as we did finish the food as it was okay, but this still required in a long decision process with the staff.
The most wonderful holiday!
The hotel is so beautiful and luxurious. The staff is friendly and helpful. Wonderful pool and the food was to die for! It was so peaceful and calm we enjoyed our holiday very much.had nice swims in the sea and had walks as well along the beach.the rooms were splendid! will visit again definitely!!!
Exceptional Wedding Planning Service plus Great Hotel Service
We had our Wedding in January 2020 at The Blue Water Hotel Wadduwa. We are very satisfied with our decision to hire Ms. Ruvini Gunawardhana as our wedding planner who is attached to The Blue Water hotel. She made our lives easy and would highly recommend her service to anyone. She is very friendly and easy to work with. Further, overall the service provided from the hotel for the event was up to satisfaction and the food was amazingly delicious.
We traveled to this lovely Hotel in January for two weeks with Mercury Direct on an all inclusive package. We were picked up from the airport and taken to the Hotel where we were greeted by Kushani from reception who was very friendly and continued to be friendly and helpful throughout our stay. Thank you Kushani. We have to comment on the exceptional customer service this Hotel gives, we have never stayed in a Hotel where you only have to ask and the staff will do everything in their power to fulfill your request. We filled out a questionnaire and mentioned we had no shaving mirror in the bathroom and the next day there was! And it looked brand new! We had to move rooms during our stay and would like to send a huge thank you to manager Kumari who turned a negative into a positive. There is a vast garden where the pool boys will place your sunbeds anywhere you want. Sorry guys for making you walk so far some days but it was so peaceful further along the gardens. If you want to be by the pool you may need to get up a little earlier. We didn't eat breakfast so we can't comment on it, but we ate in the buffet some evenings and there was a good selection. The beach bar and the Seven Seas coffee shop had a good selection for lunch and sometimes we also ate in the Seven Seas in the evening. Sangeeth convinced us to eat in the Nautilus in the evening, we had read on Trip Advisor that you had to pay for your drinks in there even if you were on all inclusive but this is not the case. You get 20% discount off the food but your drinks package works in there unless you wish to choose something different from the package. We had two lovely evening meals in there, two courses for under £20. You will find Sangeeth working everywhere his English is very good and he understands it very well so any small queries find him and he will find you the right manager to speak to.Thank you Sangeeth and good luck with your roof! Lakmal, Pradeep and Udaya thank you all for your constant friendly happy service. Also Sujith for cleaning our room and leaving such lovely flowers and towel arrangements. All of the staff right through from the managers to the bird scarer couldn't have been more friendly and helpful. We loved watching the beautiful weddings. There was entertainment every night, a visiting elephant and snake charmer on the beach during the day. This Hotel is far from boring! The locals are so friendly we walked on the beach every day, you just have to tell the sellers you don't need anything and they leave you alone but still say Hi or have a little chat, certainly no reason to stop going on the beach. As dog lovers we also enjoyed the local dogs joining us on our daily walks. This Hotel is a little slice of heaven, we had a wonderful time and will be returning!!! Thank you.
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