What to expect
- Sleep Quality
Last 5 reviews
Stay at Centara ceysands
We were looking forward to have a good holiday after almost a year, therefore stayed at Centara Ceysands. But the experience was far below the expectation from reservations, room allocation, food and down to staff service levels. Realized that their service levels have declined significantly over the years and I was wondering whether the hotel management team is aware whether they are in hospitality industry
SPA in Sri-Lanka
We stayed at Centara Seysands to celebrate the New Year 2021. The hotel is in lovely place on the island between the river and the ocean so you have the opportunity to feel 2 different zones of Shri. The sandy beach is marvelous and the ocean was at about +29C while the air was from 26 C to 32 C. If you like surfing, wind surfing or kite surfing, Centara is a great place for it. We were in the first plane of tourists to Shri-Lanka after the long lockdown so we were not allowed to leave the hotel territory. But in the way from the airport by bus we saw that the hotel is in the heart of the town. So it is possible to do some shopping there. The food is very well cooked and the variety is enough to make your staying plenty different. The waiters serve quickly and everything is clean. Calm music creates nice atmosphere at the restaurant area. You can eat in and out near the river. The room service is perfect: on time, clean and safe. Even when at the beginning we had a problem with extra bed, the staff quickly solved it for our pleasure. Some warm words I want to say about the SPA service in Centara. It’s professional, relaxing and “tasty”. I had different massages over their and I was appreciated with their skills. The General Manager tries to do his best to make all the guests feel comfortable and pleased at his hotel. He can solve the conflicts and pleased all the tourists as much as he could.
Beautiful stunning view with paradise
The beautiful paradise has situated in the middle between river and the sea. Really this is a very interested place to visit and recommended to any holiday planners. Weeranga and Kosala did assist nicely with all the information when planning and making my booking to visit there. The Manager at the Front and the staffs did a very warm welcome. We enjoyed during our holiday and had a good experience in the spacious bedroom with my family. Of course my kids had a nice time. The delicious foods were very wonderful with a huge spread of dishes at the restaurant….really marvelous. We had a very nice time at the boat tour and my regards to Ruwan at the boat center there. Thank you very much for the staffs and management which has done our holiday memorable. Hope to see you again
Treated specially as local guests
The Service at the reception was not friendly. Just a formal welcome and followed the procedures. An envelop was given saying the welcome letter and instructions are inside. The dine-in menu had limited options for all 3 meals. Treated with an attitude of local guests
Highly maintain the safety precautions according to the safety guidence during the pandemic. At the entrance checking till departure they take care of the guests to avoid the spreading of the virus.at the buffet contactless service they offer with the hygiene guidence. Keep up the good work..
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