What to expect
- Sleep Quality
Last 5 reviews
Valentine’s Day - Amazing
We luckily found ourselves at this stunning hotel for Valentine’s Day, the team worked together to create the most wonderful delights and ambience -it was a truly magical experience, topped off with massages in the amazing Spa. Don’t leave it until next Valentines Day to come here... big thanks to everyone particularly PK, AJ the Chefs and the Spa teams.
Great Space & Service
We enjoyed having a buffet breakfast and a dinner. There are many food options, with something for all food lovers. Service is amazingly friendly and helpful. However the big standout for me are the staff, in particular Madhuhansa. He is attentive and engaging and always look to provide the best service. Madhuhansa however has looked after us on several occasions now and his customer service is excellent. He goes the extra mile to make sure our visits are special, nothing is too much trouble and everything he does is with a big friendly smile. He makes the experience and brings the restaurant to life. Thanks Madhuhansa!
Disappointed at the Restaurant
This was my 2nd visit I book 2 room on 8th February 2020 because of my son's request we check in at 11 am the room was not ready they promised before 2pm and we went for lunch at 12.15 PM the choice was not great I ask the chef can you do some thing special he replied today full more than 500 sorry. I keep quite dinner also same . Morning breakfast we were not give to sit together to join the table to sit as a family but they refused. I am really disappointed Customer.
Beautiful hotel needing some improvements
Hotel is huge with beautiful golf courses. Hotel has ample of recreational opportunities and lovely pools. Rooms are spacious and we stayed in a ocean view room. There are peacocks roaming around the property which is a treat to the eyes. The balcony needed a bit of cleaning as there were burnt match sticks and hairs lying when we checked in. We were booked on half board. The buffet spread was huge, however the breakfast buffet spread was much better than the dinner buffet. Overall it was a good stay, but a slight improvement with the staffs will take the brand name a long way. Although the hotel does not have any control over this , but there were a lot of pigeons in the lobby which did not go well with me as they take down the charm of the luxurious property that Shangri La is (totally a personal opinion , few may like it as well)
Wonderful 3rd Stay at Shangri-La
We’ve stayed twice at this property before and we selected it for the 3rd time for our anniversary last weekend. We had an amazing time during our stay. Lakmali and Madushani from Bojunhala Restaurant gave an excellent service throughout our stay at the hotel. They organized a lovely dinner table for us on our anniversary night which was really sweet of them. We also played golf at the resort and was absolutely blown away by the beauty of the golf course. We will definitely come back soon! Thank you Shangri-La 😃
© TripAdvisor 2020
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.