What to expect
- Sleep Quality
Last 5 reviews
We stayed for 5 nights at the beginning of November. The hotel is in an amazing location, beautiful grounds, lovely staff and great food, plus lovely birds to watch over the golf course. We did have a couple of negative experiences. When we arrived after a long drive from the airport at 19.00 our room was not ready and we were asked to wait outside the room. Completely unacceptable for this level of hotel. We were also placed in a wing where there appeared to be no other guests. Floor 4, the other rooms appeared to be being renovated. We had a long walk along an open balcony to our room and the lighting outside our door was poor. It was spooky! We did mention it at reception a couple of times and were told there were other guests... strange we didn't see one in our time there! We had manicures and pedicures in the spa..the room we were treated in in was poorly decorated and the equipment didn't work...drying toe nails in a nail drier is strange and possibly not very hygienic. All that being said we found the level of service was good, the staff were delightful, especially in the restaurant where they accommodated my dairy free diet very well, with delicious desserts being made especially for me. The choice on the buffet was excellent. I can recommend the Local river safari. We headed off by tuktuk at 06.00 and had an amazing trip, saw lots of birds, including a fish owl. The enthusiasm of our guide was infectious.
We made a bike tour with Janaka, It was beautiful, and Janaka.is super friendly and explained us many things about the area. we actually returned the following day for another ride and it was even better! Definitely recommend it
Brilliant resort experience, countless activities
The best part of the resort is the un-ending schedule of activities, which ensures you and your kids aren't bored even for a second! 3 pools, aqua aerobics, cycling, flying trapeze, and putting lessons were some of the activities we tried out.. Will definitely be back..
A beautiful resort in Southern Province Sri Lanka. We had a wonderful stay, the grounds and hotel are stunning, rooms well appointed, every amenity. The food is excellent, with a choice of local and international dishes. The staff are delightful, being GENUINELY eager to help, and we would like to give special mention of Jeevan and Lakmi on reception, chef Kelum, Suresh in the Lagoon Pool Bar and Annja in Housekeeping who makes amazing towel sculptures! Would recommend to all, just wish it was nearer home !
Great hotel, good value all inclusive option
We stayed at Shangri-La Hambantota for a week. The facilities are what you would expect from a 5 star hotel and the staff all friendly, particularly the restaurant staff in Bojunhala. Ruwanthi, Teran and Lakmali offered particularly good customer service.
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