What to expect
- Sleep Quality
Last 5 reviews
Overall experience is good
Food is good and very creatively presented. Location is average. Facilities are good. Room is clean and comfy. Staff is at exeptional level. I visited this place at a weekend with my wife. Actually they have a unique style. Thanks Jetwin.
Bad Time Bad Experience
This hotel is the only bad hotel of Jetwing Hotel chain which we have ever visited. Some of the staff members are terrible. They don’t know how to treat their guests. They don’t know to speak with the guests. Specially the front desk guys were not efficient. They are not friendly. When we were check in we had to wait a long time in the lobby at least for 3 hours. Our rooms were not ready till 5 o’ clock in the evening. We haven’t seen such a bad hospitality at any other hotels. We don’t know whether they have sanitized our rooms well or not. Because they have arranged our rooms within 10mins of time after our complaints. We had to take a risk there to stay in such a room. The service of the hotel is dissapointed. They have no consideration about their guests. Rooms are in a bad quality and room facilities are not good enough. Jetwing is one of the best hotel chain in Sri Lanka. We didn’t expect such a worst hospitality from one of your hotel like this. We had a bad experience. We are really dissapointed. Please kindly refer to matters like this. Otherwise it will be a black mark for all the Jetwing hotels. Thank you.
My wife and me stayed at Jetwing St Andrew’s for two nights. The staff is very kind and helpful. Specially I must thank to Ex.Chef Tharanga ,For the Delicious foods with nice presentations we enjoyed every meals. it was a great experience for us to stay with jetwing St. Andrews. Hope to visit again.
Elegant Colonial Stay
It was a family trip with 2 small kids. We were allocated a Suite & a double bed room. Hotel building is over 100 years old but maintained in a very high standard. Garden is very well kept. Actual fire place lit in the evening with fire wood adds feeling to the stay. There was a bon fire outdoors too. Staff very friendly & attentive always ready to help. Food was excellent. Service excellent.
My wife and me stayed at Jetwing St. Andrew's for 2 nights in last April. Hotel Staff is very polite and helpful. Inside the hotel we can experience the colonial & European structure. More than 100 years old billiard board and history of the building are unique. They maintain at high standard. Garden is well maintain and landscaping is beautiful. There were lot of food varieties. Restaurant is clean and staff maintain the hygienic standards. We recommend St. Andrew's as one of the best places in Nuwara Eliya .
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