What to expect
- Sleep Quality
Last 5 reviews
Truly Unique Experience
This is a one of a kind experience with the hotel nestled within what was an actual Tea Factory. There are still tea gardens all around and you can go for nice little walks around the hotel itself. There is an actual engine from a bygone era that has still been maintained and in run every evening as a demonstration of how things used to work when this was a tea factory. There is an old school elevator and wood panelling everywhere to make a truly unique ambience for the hotel. The hotel does organize guided tours, tea picking sessions etc, but we felt that there was too much nickel and dime pricing going on there so just went out on our own and had a great time. The restaurant is decent, The way the staff dresses is a reminder of the country's colonial past and adds to experience. There is a dress code at the restaurant so be prepared to wear trousers and shoes. The service can fluctuate between warm and attentive. to slow and frustrating, which is the only reason I didn't give it 5 stars. Try and get here before it is dark. The last bit of access is via a narrow road thru the tea estate and lots of speed breakers. If there are clouds or fig around, adds to the adventure of getting there.
The jewel in the crown, what a surprise, the hotel is as stated a old tea factory, still with the heavy machinery up the middle of the hotel which they run at certain times, the hotel is set in the middle of a plantation with ladies still hand picking the tea and you can have a go, the rooms are superb, staff. Couldn’t be more attentive, the food is delicious with a great choice and it even has an old railway carriage you can have dinner in, we were only their for one night so missed out, but we have already booked again for jan 2021 for three nights this time, can’t wait to go back
Good experience but weather ruined the visit....
Beautiful treasured building. Food was great, facilities were excellent, staff and the services provided was five star. We did the tea tasting and it was a unique opportunity to learn about the Ceylon tea.
We were really undecided whether to stay here, but so glad we did. We sent many emails before booking asking questions which were never answered, which was the reason we nearly didn’t book here. The hotel has been renovated with amazing detail and the staff are all extremely friendly and professional. It’s an old tea factory situated amongst stunning tea plantations. It gets quite cool once the sun goes down, but the hotel is heated throughout, so it wasn’t a problem. There was a great range of items for breakfast. The dinner menu and service were lovely. The second night, they allowed me to order a couple of entree items off the snack menu which is available in the bar when the restaurant is closed. We stayed two nights and were concerned there wouldn’t be much to do during the day, but we were wrong. There is a mini tea factory on site which run complementary tours. We also were taken on a tour of the gardens by the head gardener. For only a couple of dollars we did a tea plucking tour and a guided walk through the tea plantation and nearby Jungle. We wished we stayed longer to do more guided walks. We were travelling in the observation carriage on the Kandy to Ella train and organised transfers to and from Nanu Oya train station with the hotel, on our return transfer we paid a little more to visit the Nuwara Eliysa post office, Victoria Park botanical gardens, and stop to have lunch and look around the Grand Hotel. Thank you to all the staff who looked after us so well. We had a lovely stay and highly recommend spending a couple of nights here
A very special stay
My husband and I stayed at this truly special hotel for 1 night during our Honeymoon tour of Sri Lanka. As we started the climb into the clouds, I knew this stay was going to be very different to all of our other hotel stays but I wasn't quite prepared for how unique and special it was. From the moment we arrived, we were treated with wonderful hospitality and were truly wowed by the original features and history. We enjoyed the high tea and tea plucking/tasting experience, which did not dissapoint. We even got to take home our own tea which was ready for us the very next morning. Dinner was by far the best buffet we experienced during our week in Sri Lanka. I was greeted with a flower and a cocktail each to celebrate International Women's Day and staff couldn't be any more accommodating if they tried. The manager checked on us to see if we had any specific dietary needs and when I told him I was vegetarian, he very kindly asked the chef to prepare me something special (even though there was plenty of choice for a vegetarian). Our stay at the Heritance Tea Factory is an experience we will always treasure and we thank all of the staff for everything they did for us during our stay.
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