What to expect
- Sleep Quality
Last 5 reviews
True hospitality at its best
Our stay at the Heritance Tea Factory was fabulous. What makes it even more memorable are the wonderful staff. Thank you Nuwan and Mohan at the restaurant, you made our stay a home away from home experience. The front staff and practically the entire team. The food was great and the portion size for 2 people (from the set menu) was good enough to feed atleast 4/5 people! So you can be sure you never starve at the Tea factory! lol The Heritance Tea Factory is a special place for us and the staff made it even more special for us to enjoy and relive our memories.
Memorable two nights at Heritace Tea Factory
Such a memorable two nights stay at Heritance Tea Factory. From the moment we checked-in to checkout the service from hotel staff was outstanding. Special thanks to head chef at HTF who was kind enough to give us a complimentary lunch on the day we checked in as we missed the lunch buffet. Thanks to steward Nobert who provided with a outstanding service at the Kenmare Restaurent. Looks are deceiving from the room before fog rolls in. Only negative comment about the room is the temperature control of the bathroom shower. Had a terrible time controlling the temperature of the bathroom shower as it sometimes gives too cold water or too hot water ( Room #204 )This happened in the morning most of the time. I hope the hotel will rectify the problem. Dress code for the dinner buffet at kenmare Restaurent is smart casual. We were not informed about the dress code until we checked in. Appreciate if the hotel can circulate the dress code for the Restaurent with the booking confirmation. Clean room, clean washroom and delicious food served at kenmare Restaurent. Access road to the hotel from Kandapola junction is a 4 km narrow concrete road but can be accessible with any type of vehicle. Hotel is roughly about 15 km from nuwaraeliya and takes approximate 40 mins to get to nuwaraeliya from the hotel.
Must Visit in the Lankan Hils
Fantastic stay in the hills. Best of service Best of atmosphere. The special course dinner served in the train carriage is a must if you visit this hotel. Exceptional food by the chef. One hotel that can give you the best experience in the cold climates in Sri Lanka.
One of the greatest Experiences
Heritance Tea factory should be recommended as one of the greatest shelter for the guests visit Nuwara Eliya. The overall experience we had, being 3 days layover at hotel was marvellous. Specially the hospitality offered at hotel was remarkable where we found our second home with blessings, care and love. Mr. Nirodha(Front Desk Manager), Mr. Nuwan( Restaurant Supervisor), Mr. Keshavan(Senior Stuward) and Mr. Norbet( Senior Stuward) were wonderful people made our visit spectacular with their service and care. We would recommend to value the hotel crew as we wouldn't have such blessed holiday without the hotel crew. For those who would love to visit Heritance Tea Factory, We recommend the food.. of course food was delicious and well presented. Rooms were clean and well arranged as the guest would pleased. Eventhough the road/way to hotel gave us unpleasant experience; it was worthy being in hotel as the hotel was full of joy and caring. Overall we recommend the hotel and crew 10 out of 5 range... there is no rating matched to the pleasantness we experienced. Very well done Heritance Tea Factory and we will definitely visit you in our next visit to Nuwara Eliya.
Relaxing Three Days
Nice hotel with attentive team. Great location in a tea estate of 10 acres. Overall it was a great experience. We really appreciate Viraj and Keshavan’s true hospitality. Excellent service from a great team.
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