What to expect
- Sleep Quality
Last 5 reviews
Hotel was very good, it felt new and clean. Staff were very friendly and helpful. Food had good variety and was good quality. Pool was very relaxing. Highly recommend. Location by the river was good and nice views.
Stay in Kandy
I stayed here for 3 Nights with my partner whilst visiting Sri Lanka. On arrival the staff took our cases and reception took our passports and told us to take a seat in the lobby - we were brought over fresh face towels and welcome drinks - which tasted amazing! The hotel reception staff completed the check-in process on an iPad - and this was completed swiftly. We were then told our room number and directed to our room - but we were not taken to our room. The room was of a fantastic size and had very good amenities - including bath and shower, tea and coffee making facilities, king/queen size bed, balcony, air conditioning, fridge, tv. Our cases were soon dropped off at our room by hotel staff - we gave them a tip of 1000 Sri Lankan Rupees for their help and taking our bags. The pool area was great, lots of sun loungers and it was not too busy. Pool towels and Sun Umbrellas were provided. We had cocktails and lunch in the hotel bar. The cocktails were great and were priced average for a hotel - for lunch we had a club sandwich which also tasted great but was rather expensive. We dined in the hotel for dinner 2 nights out of 3 night stay. 1 night we chose the dinner buffet - for 2700 Sri Lankan rupee per person plus extra for drinks. The buffet was good and there was lots of choice - we enjoyed this meal. We found the drinks to be expensive in the resteraunt. Another night we dined in Cafe C - the hotels a la carte resteraunt, we really enjoyed our meal here also. It was disappointing that we choose 2 different bottles of wine to have with dinner and both our first and second choices of wine were not available. However, the meal was good and enjoyable. 10% service charge and taxes are added to everything you have in the hotel. I don’t agree with this personally as lots of other hotels include the taxes in the prices displayed and also service charge should be discretionary - as I felt the service at this hotel was not always good, however we did pay the service charge on everything we had at the hotel. The breakfast buffet in the morning was very good, lots of choice friendly staff, more friendly than evening staff and we both enjoyed the breakfast very much. The grounds of the hotel were well attended to and well kept and there was security guards at the entrance. Overall - I would recommend this hotel to friends and family. It was good value dispite our few personal niggles. Most of the staff were friendly and engaging and we were very impressed with our room. We visited the Sigiria Rock and Elephant Sanctuary whilst we were staying here and found it a very good experience.
Surprisingly lovely hotel
The reviews were not all good but took a chance and VERY pleasantly surprised! Lovely large, airy open expense reception with open views to large pool area then river and lush forest in the background. It helped to get a great deal from Agoda/booking.com. Room lovely, balcony and everything you could need. Avoid Deluxe as they’re in another building but they are larger. Ground floor with patio on garden rooms circa room numbers 260 (there are circa 10) would have been incredible (closed). Management are penny pinchers and despite hotel being almost empty REFUSED any upgrade with $$££€€. Mean. Food, not good at all so first time ever avoided breakfast... a sharp SRL 1,675 circa. But yes would definitely recommend. River and jungle backdrop is amazing.
Excellent customer service
We visit the place often to spend some quality time. Food is great plus the view. We once went before the buffet was not ready and they let us enjoy drinks till it was ready. Prices are also worth it. The staff is friendly and makes people feel so welcomed. We got to know Radee who helps us whenever we visit. I totally recommend this lovely place!
Had a lovely stay here. Had a day of relaxation as we had been on the go for the previous 5days. Staff were excellent and friendly at all times, the food was excellent and we were greeted by the chef in Cafe-C to ensure everything was to our liking. Our waiter Nalinda was very friendly, informative and accommodating to whatever we wanted or needed. Overall a lovely stay and would highly recommend.
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