What to expect
- Sleep Quality
Last 5 reviews
Excellent Hospitality, mouth watering cousins.
Relaxing atmosphere and Heartiest Hospitality. Service staff from the front office, Housekeeping and F&B very friendly and attentive. Even F&B staff give us a homey feeing with kind hearts. Front office staff 100%
Well received on arrival and escorted into hotel and bags followed. Positive initial impression with large open lounge area set high up on a hillside with views of the Mahaweli river below. Rooms on the top floor were nice, albeit quite small but with a nice balcony and view over the river. Dinner was buffet and was more western than Sri Lankan, but very pleasant outside on the balcony. Good staff and service. Also had lunch at Café C which was most enjoyable. Lounge area was good for after dinner drinks. Pool was a good size with plenty of beds and umbrellas. Overall, a nice hotel with good staff in a good location. A hotel which caters for the tourist industry and those on a tour passing through Kandy.
Amazing Citadel, We were home :)
What an amazing hotel you can ever be? I was there on a full board basis for one night with my family. Even despite the very depressing situation in the country is going on, it was a lovely stay. Starting from the reception, on 28th of May evening the front office gentlemen and the lady, they were very simply amazing. What a welcome it was? Going to the room service Anura and his coworker (unfortunately name is forgotten) were really good in their service and they were very much supportive when I wanted to accommodate my parents whom we had to be in two adjacent rooms. Talk about food, :) Waraka fritter in the dinner, salads, soups, mains, and dessert was mouthwatering. My dad who has dietary restrictions could manage and had a wonderful dinner, I am so much glad for that. The breakfast, was overall amazing but I don't forget one thing, Diyabath Kanda, thank you for that taste, I still feel it. My mom`s mobile was left and forgotten on a table and it was safely handed over, Thank you, staff, who were in the BF. Lunch was amazingly served and my parents could accommodate everything, tea coffee, and sudden table arrangement changes, and the staff was very supportive to make them feel homely. I was told by the pastry chef that we would have informed our dietary restrictions and it would have been arranged just simply surprised me and what a thought it was. Thank you for that. Fashan you were such a friendly and amazing guy, thank you Keith, for being everywhere but I have never seen that kind of goodbye from the restaurant staff. Only negative point was, A/C would have been somewhat quiet because the sleep in the citadel meant to be a sleep in heaven. Staff would not notice it, only guests would notice. Thank you Citadel. You were amazing because what a team it was.
Had a great time with my family.Food was excellent From the arrival to our departure experienced the great hospitality if the staff.Boat ride on Mahaweli River was a great experience to us specially to my son.
We’ve done many corporate bookings at Cinnamon Citadel. It is a beautiful hotel with amazing staff who are friendly and make customers feel welcome. Service provided by the hotel is top notch. Special thanks goes out to Mr Ashane Fernando, Assistant Manager- Group and Event Sales from Cinnamon Hotels and Resorts for arranging accommodation with best rates for our every stay at Cinnamon Citadel. Superb service!! Of course it goes without saying the excellent service provided by Mr R. Mohan, F&B Manager at Cinnamon Citadel for perfectly arranging all conference/workshop facilities to match our requirements every single time! Very professional service!! A huge thanks to all staff and highly recommend Cinnamon Citadel for a luxurious stay and any workshop conferences.
© TripAdvisor 2022
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.