What to expect
- Sleep Quality
Last 5 reviews
Dear Mr Neranjan I am writing to express my appreciation for the quality service you offered me and my wife the days 9th,10th and 11th 2020 of our stay at the ugar Bay by ugar Eacapes it was our 1st time in here! we had a wonderful 3 days vacation. Despite of the many offers we received from other hotels,we decided for your hotel because of the one of my friend recommend It was a very good decision;we enjoyed the peace and quit we needed,very high quality offered in all the facilities of your gorgeous hotel.this definitely added to the excellent service of the staff in every segment of your hotel. Every staff member with whom we came contact was attentive,kind and professional including receptionist,rooms service,pool boy,also the resturant management and especially Mr Rohana Jayathilaka I just wanted to let you know how much we valued that effort,how impressive and gracious and how greatly we appreciate everything that you did for us. We have always a great time staying at Ugar Bay by Ugar Escape and loved the property. we will definitely recommend your hotel to our friends,colleague and family and im sure we will be back. We have already decided to stay Ulagalla,Jungle beach and chena Huts I hope to get the same quality of service when we return. Thank you very much again for such outstanding service and see you soon. Sincerely yours Sithm wanigasingha & Gayani wanigasingha
Beautiful spacious rooms . Very clean . Stunning surroundings with infinity pool and beach . Wonderful decor. We stayed 4 nights with our family of 13. We were very disappointed with the quality of meals . Alacarte meals . Certainly had deteriorated since our last visit 3 years ago. Also the cocktails were the most expensive of all the hotels we had stayed at during this visit .
Family friendly resort
Thirteen of our family members spent four days in the resort. Staff and service was fabulous. Cleanliness and the environment was outstanding, rooms were spacious and the beach was great and supervised by life guards. This was our third visit to this resort. One thing we noticed was the standard of food has deteriorated since our last visit, three years ago. Must compliment the management for receiving our feedback graciously and said they would take it seriously and would address the issue with meals. We would certainly go back to this resort.
I can’t wait to leave a review which is why I am writing this before we have even left on our last night at the beautiful hotel. We have been here for 2 weeks it has been probably the best 2 weeks we have ever spent in a hotel on holiday!! And we have stay in a lot!!! It is exactly what it says on the tin very quiet and extremely friendly hotel we have used the spa every other day and the beach is always beautiful and the staff can’t do enough for you they have made us feel like we are part of the family there are too many to name as I can honest say they are all brilliant we do have a soft spot for Rohana as he was the 1st person we met on our 1st morning! I can honestly say we really don’t want to leave. Thank you to all a Uga who have made our holiday special xxx
Great place to relax
Enter the ressort, keep everything outside and relax ... take walks on the beach, enjoy cocktails at the beach bar, read ( there’s a free library with books and dvds also) ... also because there‘s not a lot you can do at that time of the year if you don‘t want to spend hours in a car to see a national park etc. The long transfer was worthwhile... in comparison to Uga Jungle I found Jungle more special. Be sure to get up for one of the great sunrises! Great efforts to make new years a memorable evening... Gala buffet, DJ, fireworks,...
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