What to expect
- Sleep Quality
Last 5 reviews
FIVE STAR HOTEL
Currently staying at the hotel . We are having a wonderful stay here . The check in was fast and efficient in the horizon lounge . The rooms were quite spacious and extremely clean .I went down for breakfast at the central today morning and the entire staff there was absolutely amazing . They were extremely busy yet managed to be very friendly , professional and accommodating. Mr Udesh was especially helpful . The hotel is in a very central location and attached to a very big mall . The views from the rooms are beautiful and in the suite you get views from two sides the sea view from the front and lake view from the side . It’s walking distance to all the great restaurants , pubs , bars and hotels . Hoping to come back soon .
Roshan @ Capital Bar and Grill
Me and my Girlfriend visited this place and needles to say the service offered to us by the bartender roshan was exceptional. Being a hotelier myself I understand each and every effort that he took to make our experience memorable. overall the Service staff could use some training, but the evening was enjoyable and delightful. cheers,will be back for more.
Great Property - TERRIBLE service
We recently visited this property, and having stayed there in the past we were excited to return. However, from the moment we approached the check-in counter things quickly changed. The night manager on duty was incredibly rude to the point where it felt like they would have preferred we stayed somewhere else. In fact, we were being told that they would not even honour the rate we were quoted. After a very lengthy check-in (although we were the only ones checking in at that time) we were given our room key. I did raise this issue when we checked out and was pleasantly surprised to receive a call from the hotel manager who promised to correct the situation and assured us that the service we received was due to the protest happening right outside the hotels front doors which put the staff on edge. He also assured me that he would address the rate we paid to reflect what we were quoted but we have not heard from him since. Staying at a Shangri-La property there is a certain level of service one would expect and this location definitely fell well short of that. This coupled with the fact the protesting is happening right beside the hotel I would highly recommend staying elsewhere.
Wonderful stay at the Shangri-La in Colombo
We had an absolutely wonderful stay at the Shangri-La hotel in Colombo. Honestly, I couldn’t fault a thing. The food was delicious and the service was outstanding. The staff went over and above to help us including Radinka who went the extra mile to ensure our stay was a memorable one and the concierge staff who would always try and help whatever the query was. There were peaceful protests taking part during the time we were staying at this hotel, but the staff were very attentive and helpful in arranging transportation for us and in ensuring we were kept up to date with current affairs and at no time did I feel unsafe. I would not hesitate in recommending this hotel to others and I hope my family and I are able to stay at this hotel again in the not so distant future.
Great Stay with Friendly Staff, Wonderful Food, Amazing Location!
Had the pleasure of staying two nights at the ShangriLa Colombo. The room I had was great! comfortable bed, nice bathroom, and great views balcony on the 19th floor overlooking the old Parliament Building. Also, the internet was amazingly fast! Breakfast and dinner at Central the hotel's main restaurant were outstanding. Breakfast is served buffet style and the variety & quality of local dishes. As our first stop on our Sri Lanka adventure we excited to try some local specialities and the staff were happy to explain each dish and even best ways to eat (mostly with your hands) and with which curries & chutneys! Dinner we had a few of the Sri Lankan dishes, an amazing fish curry made with tuna and a very nice chicken curry. Be warned the dishes are served were a lot of food! So come hungry! A special thank you to Lakruwan & Samudra who made our dinner really special! The explained the ingredients in each of the curries as well made sure we were really well taken care of!.
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