What to expect
- Sleep Quality
Last 5 reviews
3-stars AT MOST
DO NOT STAY HERE IF YOU'RE EXPECTING A 5-STAR HOTEL. The bed (2 twins pushed together to try to make up a king) was EXTREMELY uncomfortable - just imagine the beds provided in a college dorm - hard and springy. The linens also were thin, cheap, and stiff - the funniest thing was that the hotel got their cheap stiff linens embroidered with their logo. The room was ugly with orange paint, but the bathroom was cute with tile mosaic. Our nespresso machine didn't work and just put out water on 3 tries with 3 pods - I alerted staff after the first night and nothing was done. The only thing you're paying for at this hotel is the view and the terrace. The floor in the room was laminate, paint was scraping off and space was tight. There are no other amenities. There isn't turn-down service. Our room wasn't even cleaned the first day, but the 2nd day they came twice before 9am (after being told to come back after 10 the first time). The toiletries were some generic brand from a cheap hotel. ... It's basically a Best Western with a restaurant downstairs. I just had to warn someone after our horrible experience. This is in absolutely no way whatsoever a 5 or even a 4-star hotel. You will also be a 17-minute trek to the city and have to hike up a hill on the way back - I don't mind this, but others might. If you're still committed to the area, I recommend another hotel in the same area (there are at least 2 other nice ones). I wish I knew all of this before I stayed, but I wanted the view! Turns out the view is the ONLY thing they have. This stay alone has made me question what star ratings even mean in the hotel industry.
Small rooms, but excellent staff and location
The 3 of us stayed for 1 night in 2 rooms. The rooms were very nice, but quite small. I am not sure how some larger people get in and out of the shower safely. I was hard pressed not to rate a 4 instead of a 5, but everything else was too good. We were unlucky enough to have no view as well. Or rather just a view of a side street. The staff were fantastic and we could not ask for more in that area. They were quick to help and to go above and beyond with any request we had. The view from the restaurant was amazing! Breakfast was also included and top notch. If we were staying ore than one night we would have asked for better rooms facing the city.
A wonderful stay
Located a few minutes walk from the Alhambra, this property provides first class facilities and service. The reception staff, housekeeping and the restaurant and bar staff provided attentive service. Our room was spacious, clean, well appointed and offered a terrific view of the city and the Sierra Nevada mountains. It was one of the better places we stayed in our two week tour of southern Spain.
Fancy lobby and rooms but lousy service
This was the first hotel on our grand Andalucia tour. We chose it because it was near Alhambra Palace and it had the perfect name. Approaching the building from the airport, you see only the back and it isn't impressive at all. Just a really large brown building that is bigger than anywhere else in the city. But inside the lobby is really beautiful. It's like being in the Alhambra itself as it's all tiles and intricate carvings. Actually it reminded my wife and I of Morocco more than Spain as we had seen similar designs in the nice hotels of Morocco. The views from the hotel room is also beautiful as you can see the city and also the Sierra Nevada, which is right now at its most beautiful with the snow. So we were very lucky. However with these grand hotels, it really is hit and miss. The best ones have the grand feeling and it is partnered with equally grand service. Meanwhile, most of the ones we have stayed in (we have a soft spot for old-fashioned grand hotels) do have that atmosphere of elegance that modern hotels just cannot come close to, but they also lack a lot in terms of service. This was our experience with Alhambra Palace. The service was rather poor and even snobbish, which was a surprise as we were hotel guests and not just tourists coming in to take photos. When we sat in the lobby for a drink, too, it took forever to get a waiter to come and serve us. This was too bad as the hotel is beautiful and you really feel you are in Granada. Bear in mind though that this hotel is at the top of a hill so you will need a car or taxi to go anywhere as there are few things to do and see aside from the Alhambra nearby. There was way more traffic than we expected in Granada too. Nevertheless, this is considered one of the best hotels in the city center. We checked out some other hotels nearby and no others came close to this hotel.
Be prepared to feel special in this elegant hotel!
A first rate hotel in a perfect location. Staff throughout the hotel are possibly the best I have come across in any of the many hotels I have stayed in around the world. The terrace is a fabulous venue for cocktails, or for lunch and the decor and service transport will transport you back to a time of elegant ‘grand tour’ travel.
© TripAdvisor 2022
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.