What to expect
- Sleep Quality
Last 5 reviews
Excellent customer care and service
We stayed at this adult only hotel between 6th -20th March, so we experienced the hotel when it was operating normally and during the Spanish lockdown. During the lockdown, we were particularly impressed with the way that the hotel continued to provide all guests with a wide range of excellent meals. We were offered a wide variety of food, even though the numbers in the hotel continued to diminish, as guests left and no new ones arrived. It was only on our last morning, when guest numbers were very low, that the number of items for breakfast was restricted, but there was still plenty to eat. Even though the hotel's staff must have been concerned about their own futures, waiting staff, cleaners and receptionists continued to do a very professional job. For the last 3 days of our holiday, we had to stay in our rooms and just went to the dinning room for meals. Our hotel room, a superior one, had a balcony overlooking the pool. It had an umbrella, a table and two chairs, so we made ourselves comfortable and made the most of the warm weather. The hotel has a number of English television channels, so we could keep up with the news and could use the free WiFi in the rooms. Our room had a good sized bathroom and a large walk-in cupboard, where there was space to store suitcases. In the room was a small table and two comfortable armchairs. There were also tea making facilities. During the lockdown, we were given a bottle of still water each day, which was a thoughtful gesture. On arrival, we had been given bottled water and a tea/coffee pack and a bowl of fruit. For nine days of our holiday, we were able to use all the facilities of the hotel. There are ample, comfortable sunbeds and umbrellas, both around the main pool area and on the small roof top pool area. Guests are provided with a long towel that fits over the sun beds and another towel for use after swimming. This was an excellent idea. Towels could be exchanged every evening. There is a table tennis table in the main pool area and a small gym. Meals can be taken inside or outside. During the day, an outside pool restaurant provides drinks and meals. We only bought drinks, but found this reasonably priced when compared to sea view restaurants. Every evening there is live music in the inside bar area and a space for dancing. We had previously stayed in this hotel's 5* sister hotel. The Colon Guanahani is certainly smaller and has plainer décor, but the level of service and value for money in this hotel is excellent. I want to praise here Jet 2 and their rep at the hotel, Amanda. During lockdown, Jet 2 responded very well to concerns. The company quickly confirmed that we would leave as scheduled and were exceptionally efficient on the day of our departure. Travellers were processed outside the airport very quickly. Jet 2 had a lot of staff at the airport to support and reassure guests At what was a worrying time, Amanda was willing to help all British guests in the hotel regardless of which airline they were travelling with. It's easy to do a good job when things are going smoothly, the Hotel Colon Guanahani and Jet 2 should be praised for the quality of service that they provided when faced with unprecedented challenges.
Our 2nd visit
Stayed at this lovely hotel for the 2nd time and we were not disappointed. The staff are friendly and helpful and always try to accommodate your needs. Unfortunately La Calima hit the island on our first night, but the staff swept, cleaned and even jet washed the building and it was soon back to its pristine self. I cannot praise the staff enough for their smiles, attention to detail and upkeep of this hotel. I’m sure that we will be having another visit as soon as this horrible virus is under control. God willing. I hope all stay safe and well in these uncertain times
Wonderful - yet again.
I returned from my 5th visit to this Hotel at the beginning of the week. Once again it was wonderful in every way and I'm not going to mention the Staff individually as they are equally brilliant. Under difficult circumstances at the end of my holiday they were professional and cheerful - many thanks. Whilst the "family" of staff may have some temporary disruption for a time I know they will be there to welcome me back to what I regard as my second home in the future. I can't wait to plan my next visit. Thank you Guanahani.
Fantastic holiday. Lovely, helpful and friendly staff. Will come back again. Staff put a very brave face on even though they are closing because of Coronavirus and will be losing their jobs after we leave today. Well done to all of you.
Enjoyable Break - Two issues
Overall we enjoyed our stay at this hotel. The staff in the restaurants and the ladies who cleaned the rooms were particularly helpful. Oscar in the restaurant helped me seek out vegetarian food from the evening buffet. Two issues: 1. We were in room 229A, there was a disgusting smell of mothballs in this room to the extent that we have had to wash unworn clothing upon our return. I know a previous review referenced this for room 230. It is definitely mothballs, no doubt whatsoever. Issue 2. I slipped on the wet terrace floor at approx 0745 whilst some guests were eating breakfast. I had trainers on, I am not elderly! The floor had been cleaned and was still very set. A kindly English gentleman helped me to get up. I landed on my right buttock and also hurt my left knee to the extent that both were painful for the following four days. I went to reception and reported this to the female receptionist who was curt and I thought unkind. She immediately said in a defensive manner that there are yellow signs indicating the floors are wet, I agreed but said there was a sign by the doors leading inside but no signs in the general terrace area. I told her it was painful, she just shrugged her shoulders; she didn't ask if I needed any help or show any concern whatsoever. She certainly made no record of it so there was no follow up from the staff. I walked the pain out on the treadmill which I think was a good idea. I noticed in subsequent days that there are permanent yellow warning signs dotted around which don't appear to move so become meaningless. Also, why are floors being cleaned during breakfast? Surely this should be done before guests start to walk around the hotel. Slipping and falling was very unpleasant but the receptionist's response made it worse. Not good. Apart from this, a lovely hotel.
© TripAdvisor 2020
These reviews are the subjective opinions of individual travellers and not of TripAdvisor LLC nor of its partners.