What to expect
- Sleep Quality
Last 5 reviews
Not Quite A Five Star.
We arrived at noon on a Saturday for a one week stay. Once inside, we were greeted immediately, directed to the front desk & provided with a glass of champagne. Our room wasn't ready, but we were allowed to start enjoying the facility. After approximately an hour, we were taken to our room. The room was a nice size, very clean, with a partial view of the ocean. The mini fridge was stocked daily with Cola, fruit juice, beer & Pringles. There was a Tablet, which showed everything the resort had to offer (very helpful). The pools were clean & warm enough to swim in, but this is the first AMResort we've been to that didn't have drink service at the pools. Not a huge issue, but just something a 5 star resort should provide. We LOVED the spa! The service was fantastic & the facility was super clean. The steam shower & sauna were huge. The different types of showers were a unique experience. Everything about the facility was amazing. It is an additional cost to use the facility, but worth it. We purchased the Unlimited Experience package, which included all meals & drinks (only worth the price if you don't plan on leaving the resort). There were a few food items & premium drinks that were additional cost, which clearly stated on the menu. We ate several times at World Cafe (buffet) for all meals. There was a good selection of food & decent service. Coco Coffee served great coffee drinks & desserts. Always friendly service. Portofino is your typical resort Italian restaurant. The starters were very good, the main courses were ok, the service was great & they offered wine suggestions, which was very helpful. Barefoot Grill, had a nice selection of lunch options. Drink selection was ok at best. Service for the most part was good, with the exception of an older gentleman that was quite rude. We avoided the place when he was working. Bluewater Grill was small, but quite a lovely place to dine. The service was great, as was the food. You did not leave hungry. Gohan Sushi Bar was by far our favourite restaurant! Basically any drink we asked for, we got. The sushi chef (Johnny) made us rolls that weren't even on the menu...amazing! The service provided by Pedro & Johnny was EXCELLENT! We truly loved sitting outdoors, under the patio heater, with the exception of one chilly night, when two men came by a took the patio heater we were sitting under, to accommodate the individuals that were attending the conference at the resort. If I remember correctly, I was a paying customer too. It was unacceptable, especially for a so called 5 star resort. I understand a conference brings in a lot of money, but all guests should be treated equally. Overall, we did enjoy our stay. We appreciated the excellent daily housekeeping, excellent service provided at the Sushi Bar & the quietness. But comparing to other AMResorts, it's shouldn't be classified as a 5 star. It's more on a 4 star level, in my opinion.
Recently returned from a seven day holiday and experienced a great holiday The buffet for breakfast lunch and dinner was first class. The Alacarte restaurants need a little refinement but overall a hotel I would definitely stay in again. In fact my wife and I are definitely considering booking for Christmas.
Visited this hotel for a week on the 13th of March just as virus restrictions came into place , having stayed at secrets hotels before the hotel itself was great and to the same standards what made this on different was the staff, what was a very trying time for guests trying to get flights out and airlines going down the staff were amazing and genuinely helpful to everyone, even when everyone was locked down and kept to their rooms they were very helpful and couldn’t help enough,will be back there next year and will definitely be staying there again,
I recently returned from a 5 night stay in this resort. I went with my sister and wasn't bothered by the amount of couples who were staying in the hotel as the main reason for this stay was rest and relaxation, hence, why we choose a hotel free form children. Staff were excellent, and so helpful and friendly. Our room was gorgeous - clean and modern. We requested a balcony with a view, which made a huge difference. Food was very good , as was the choice. Location was was also excellent and within a 10 minute walk from Puerto Calero. Overall, would definitely stay in this hotel again.
Loved this Hotel
We stayed at the hotel for 5 nights at the beginning of March and thoroughly enjoyed our stay! We were met on arrival with drinks and taken to our room by one of the hotel staff after check in. Our room was one of the standard rate rooms and it was very spacious with a large bathroom, huge TV, information tablet and a terrace which faced the main pool. We stayed on a bed and breakfast basis and breakfast was the best I can remember having in any hotel. The choice was overwhelming! We ate in the Barefoot grill restaurant at lunch times which was nice and tried the Italian which again was nice. We ate most nights and went for drinks in the local Puerto Calero which is a 5/10 minute walk away. There are some great bars and restaurants down there and I’m glad we had the option as we like to venture. The pool area was very spacious and there are plenty of beds. The grounds and outside areas are all done to a very high standard, as are the interior areas of the hotel. There are daily activities in the pool such as yoga and aqua step and other activities throughout the day such as running and archery. We didn’t use the spa but used the gym almost every day which is basic but just what you need on holiday. The resort is truly a step away from the everyday and you’re made to feel very relaxed and like you’ve come to a five star resort. The only couple of things I would say; there is a sushi bar close to the pool which only opens in the evenings. We would have used it for lunch and didn’t feel it was right for a dinner location. Also, the main piano bar is great but so huge. I think there should be a smaller snug bar off the main reception as we would have used that a bit more also. I’m so glad we booked to stay here and it really did live up to expectations. I’d definitely recommend this hotel to anyone heading to Lanzarote.
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