Guest reviews Hotel The Volcan Lanzarote

by davemA9869IU Easterside, United Kingdom

Not a 5 star.

Just returned from staying at this hotel and iv only rated it as average for the reasons I will set out. They got the room wrong despite emailing the hotel prior to arriving. I was traveling with my mother so only had 1 double bedded room, they had to move us but even then there was 2 beds pushed together so had to rearrange the furniture in the room which is hardly acceptable after a full day travelling. Also there was only one towel and bathrobe in the room. This did eventually get sorted. There was only 1 staff member on at busy pool bar. Considering the hotel was supposed to be full how do you justify just having 1 member of staff, serving drinks and making food etc. The lady in question was called Sandra and she was brilliant at serving customers and struggling with other jobs. I felt really sorry for her doing so much on her own. She was a credit to the hotel. The sunbeds are the most uncomfortable iv ever sat on, cheaply made and half were broke. Also as with the beds in the room I woke up with aching sides every morning, again not the standard of a 5 star hotel. It wasnt all bad though, breakfast was decent and porridge was best iv ever tasted. Location was good, just a stones throw from the Marina with some very nice resteraunts and a 20 min walk to Playa Blanca central along the prominade. Wouldnt go back to this hotel again, just didnt meet the standards that im used to.

by jothomp65 Stratford-upon-Avon, United Kingdom

Sun bed reservations !

If the reservation of sun beds is ‘strictly forbidden’ why do you allow people to reserve sun beds with towels. It’s just not fair for those of us up bright and early to enjoy a day by the pool to see top spec seating being reserved. Please follow your own guidance and remove said towels.

by GaryJ676 Warrington

Second visit here & still 5 stars!

We enjoy travel & exploring new places. However, when we were looking for a last minute week in the sun we decided to return to the Volcan (last visit 2 years ago) Once again we cannot fault the hotel or staff. Everything was just as we found on our last visit. Fabulous location within a very short distance from the beautiful Rubicon Marina. The hotel is immaculately clean and well maintained. Our room was large with a great balcony and breakfast was outstanding with lots of choice. The hotel is situated on a huge plot, therefore it feels really quiet and peaceful without hustle & bustle. Perfect for couples wanting a quiet/relaxing break. We wouldn’t hesitate recommending this hotel to family & friends and will definitely consider a stay here in future.

by Ted D Windsor, Canada

A wonderful stay at an amazing hotel!

My wife and I stayed for 8 nights in the club section of the hotel in September 2021. We enjoyed our stay there very much. It is a beautiful hotel with huge swimming pools, a great variety of food choices at the buffet, and a nice smaller dining section in the Club area which is reserved for adults. This was our first visit to Lanzarote and we had flown all the way from Canada to get here. The hotel is located in a quieter area of Playa Blanca next to the marina. Within a short walk was the lovely area by the Marina with shops, restaurants , a small mall and a little grocery store. Our room was very clean, amenities were always plentiful, and the room at night was very quiet for sleeping. Since our flight was not leaving until later in the day they offered us a Courtesy Room to use until later in the day after we checked out of our regular room. The front desk staff, especially Stuart and Juan were extremely helpful with accommodating us and providing answers to our questions and assisting us. I would recommend to anyone who would like to stay in a beautiful resort with friendly staff to give the Hotel Volcan a try, you will not be disappointed!

by Steve W Dudley, United Kingdom

Superb hotel, lovely location

Supremely situated overlooking the Marina Rubicon, this well-appointed hotel has large rooms, 5 pools and offers excellent breakfasts. The staff are polite and friendly, the receptionists helpful and efficient. Everywhere is very clean and the public areas are tastefully appointed. Walking through the main entrance you are in a spiritual room with gregorian plainchant playing in the background, a cooling and soothing contrast to the heat outside. There are a lot of steps in the hotel, which could prove difficult for some. The hotel has signs prohibiting the reservation of sunbeds, but unfortunately does not enforce this. Overall, we enjoyed our stay here and would return.