What to expect
- Sleep Quality
Last 5 reviews
Wonderful Hotel with Excellent Animation Team
This has been our third stay in the hotel. Really we don't have enough words to describe this wonderful place. First of all : thank you very much for the beautiful room. We had an amazing Sea view - room in the castle, it was clean, spacious and comfortable. Thanks for the personal / staff , all of them are very kind, polite and helpful. Great service, especially at the pool-bar. In the restaurant and at the bar all of drinks and food was excellent. And... special thanks for the Animation Team, for David, Roland, Michy, Monika, Eu, Sharmayne , they are always smiling, working hard to find some interesting program for everyone and ready to keep the guests in " high holiday magic ". We took part in most of activities and enjoyed the evening shows too. The 5D Cinema was great fun even for children or adults. The hotel is perfect for couples, friends and families with children. Definitely we would like to come again and again...
Fabulous holiday in the dun
Visited in September 2020. Lovely hotel. Rooms are huge and really clean. Food was excellent and lots to choose from. Fried eggs freshly cooked a must for breakfast. Adult only are really lovely and very peaceful. Enjoyed the walks to marina rubicon playa dorado (beach) which is a really lovely clean beach with crystal clear waters. Playa Blanca lovely bit suffering from COVID as not as many restaurants and shops open but still a good selection. I would highly recommend this hotel and Lanzarote.
(Late review)Stayed July 19 for 10 nights. What an amazing hotel. Glass of prosecco while you check in & bags brought to our room. The staff were really nice and very helpful. There are so many pools at this hotel there's always a sunbed available. The foam party at the main pool was brilliant. The adults only area was amazing, so relaxing. You get ur drinks in glasses(the little things) there's a jacuzzi and cabana beds. We went every day when our kids went to kids club, about 30 second walk from it, it's the best kids club they have ever been in, they couldn't wait to get in everyday, great for us too! We ate in the Italian restaurant, it was beautiful. The buffet was so good, so much to choose from. The night entertainment was very bad but we got a laugh from it at least. We met some lovely families and ended up with them each night so we had great craic. Playa blanca is one of my favourite places, iv stayed in many hotels there but this is definitely a favourite. Cannot wait to go back!
Customer service awful relating to Covid bookings. Communication non existent unless you chase them
I have stayed her previously and loved it and so rebooked for Aug2020. I am shocked at how customers are being treated now during Covid. There has been no communication to customers before arrival that the following facilities have been closed. - Both the sit down speciality restaurant are closed, only the self service buffet is open - The indoor kids club is closed - The gym is closed - The playstation and toys have been removed from our Merlin room (we paid extra for this) I have emailed the hotel numerous times asking what was open and they lied saying the speciality restaurant would be open, i only found out from online forums that this was untrue. I requested a refund as the hotel is not as advertised and they refused and have been very unhelpful. This is supposed to be a 5* resort. We saved all year for this trip and am extremely angry at how customers are being treated and lied to.
Fantastic - thank you for opening the hotel - you are STARS !!!
Totally outstanding. THANK YOU for opening the hotel and doing everything for families wanting and needing their holidays. THANK YOU. THANK YOU. The staff are all ultra friendly and helpful. They all need much respect for working in heat with masks - thank you. The animations team were just superbe - Rolland, what a man - kindness galore !!! The gym girls were brilliant with all the different activities to keep those calories off - water gym, yoga, trampoline, dancing,..... The safety measures are adequate and do not diminish the quality of the holiday or resort in anyway. The pool area and pools are super clean. The food is varied but so good - and cooked in front of your eyes. The pool bar service is quick, with delicious strong coffee and afternoon burgers to die for. For kids, the 5D cinema was great fun (need a strong stomach) - but the sea was only 20 yards away. Out from the pool area you have fabulous stoney / standy beach. Jelly beans are useful as there are some stoney areas when the tide is out but there is a large sandy stretch. Then you have a beautiful seafront promenade going all the way to Playa Blanco by foot. There is an underground car park if you hire a car - really recommended for the beaches. What more can I say - what a great holiday.
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