What to expect
- Sleep Quality
Last 5 reviews
Very good hotel to rest and spend good time. Food in Oasis restaurabt was excellent. Staf helpfull and friendly. Good location for kitesurfing. Sometimes we had problem with stroller and get to the restaurant.
another good stay
This was the second stay at this hotel, I was a solo traveller. The hotel had not changed over the 18 months between visits except the new swimming pools had been completed. Being a rewards customer I was quickly dealt with at reception on arrival, The meals in the pool restaurant were not as good this time however they are better than most other 4 star hotels in the area. I travel to the Canaries 4 times a year and so I know what to expect. The only draw back was when I was locked out of my room with a faulty door and having waited for 3 hours had to demand to speak to the manager who quickly got the matter in hand.
We had a fantastic time over the Holidays (2019/2020). We had 4 rooms (party of 8) with a few kids. Great time at the Hotel, the level experience is worth it. Food was good, bars, etc. had enough to offer. We participated in Yoga, the instructor was fantastic. Great beach and we found the location to be a perfect fit for our family, close to a few towns. Melia- would be great if you added a basketball court... overall, you are doing a great job.
Great location disappointing food
Stunning position, friendly service, disappointing food. You will find it hard to get a better position frontline to the ocean and the staff were always helpful and friendly. Food quality was a disappointment and the additional option for the ‘level’ did not change that although the ‘level’ restaurant was much nicer and quieter plus the ‘level’ lounge a useful addition during the day especially for those not having lunch.
Nice property but food way below standard and price
Short: Decent property and nice pool area with garden-feeling. Gigantic beach for walks and watersports. However, general service, lunch and dinner buffées way below standard and price. Even if you upgrade to their premium guest level called "Level" you are suffering all the way. And I don't like to be cheated. If you don't need the convenience of direct access to windsurfing and kiteing, go somewhere else. Details Decent rooms with fantastic wide ocean view. Old building and a bit dark and gloomy in some parts. No attention to detail or ambition. Several pool areas of which one is aimed for relaxing in a garden-style area. Nice. Location is also good on a very large beach where kiters and windsurfers do their stuff. (Me too.) Food is a special challenge at Melia. Breakfast is ok, but lunch and dinner buffées are sub-standard and way below what you should receive at the price. And local competition is just out-classing this hotel. Without going into tiering details, it is just dispointing. The dining room for standard level guest even has a terrible atmosphere. Like you would imagine a prison. For "Level-guests" the atmosphere is acceptable but it has about the same food as for standard guest-level. You find a few decent stuff, the rest are fillers just to make up space on the counter, and after 2 days it is repetitive. It is a nourishment factory with banged-up old cutlery and platters. No ambition, no attention to detail or experience. After a short time you will see the pattern about everything at Melia: this place is not about having an idea and ambition about guest experience. No, they lost track of that, the fundamental under-pinning idea that colours your experience is about cutting corners and keeping cost down to the level of 2-stars but asking price for 4-stars. Also not getting into tiering details, but there seems to be no other ambition than cutting corners. To deliver a thought out guest experience to a guest that paid a premium price, is not present. You never see managers, there is no attention to detail, it is under-staffed to the level where the employees are so stressed out to manage the basics that any deviation from the bare minimum totally throws them of, strange rule-based procedures for simple things, etc. My partner has gluten-intolerance but there is no advice about that to get from anyone. Allergies are treated as a preference (!), not a condition to be very careful about. To cover their ass they just say "No se", and hurry away. Any information about anything seems to be produced by a dyslectic. I'm not kidding you or on a rant, it is amazing. The experience goes on and on but I think you have got the idea now. So if it is not absolutely necessary to have direct access to the windsurfing and kiteing, I would advice to go somewhere else. Especially if you are not Spanish or Italian. You can tell they rather not want you there if you are not from Spain or Italy.
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