What to expect
- Sleep Quality
Last 5 reviews
Definitely NOT 5 Star
Would not recommend this hotel, lots of negative issues. In the 2 weeks we were there they ran out of pool towels, shower gel and one morning there were no eggs! Also the first week there was no bedtime turn down. Our room had a shower blockage, broken lamp and broken towel rail. The first 2 were put right but the broke towel rail took a week and 3 complaints. Food is poor with little variety and a queue to get grilled meat and fish and then it is pot luck weather you get the correct one. Starter is salad and a couple of things with no labels. Preferred Club is a complete waste of money a great big con. On the positive side the staff were friendly and the views are beautiful.
Disappointing , not meeting advertised expectations.
This hotel has friendly staff who are helpful and attentive. The hotel itself is located in the centre of the town which is a busy holiday resort with bars, restaurants and shops. It’s not as the advert says “ romantic, getaway in a quiet location” Once through the main entrance however you are some what transported into a different place. It is more tranquil, however it appears to be lacking in space for the number of guests staying. The pool area has has a high density of sun loungers and you need to be up early to get the ones you want. The beds themselves are in need of a good squirt of WD40! There is a dangerous looking sun awning on one side - it’s totally unstable rocking to and fro and appears to be an accident waiting to happen! We did not witness any pool side service! We didn’t eat here but we were able to locate a couple of extremely good restaurants which require pre-booking. There was entertainment each evening of varying degrees depending on your likes and dislikes. Performers were hindered by excessive foliage, the management should try sitting where guests are seated to view( or not as is the case) the acts, disappointing as no stage or area for guests to dance in front of performers. If you have a room near this area beware if you like an early night - entertainment can be just below your room but it does finish at 10.30 pm. We were invited to a managers cocktail party - this was a joke! No management present and just a waiter offering you a free glass of fizz - we left. We’ve been to many “ manager cocktail parties in 5star hotels and this was the worst. Definitely not a 5 star experience! In fact we were totally unaware of any management presence around the hotel during our weeks visit! So all in all not a 5 star in my opinion, the stay here was clean with the staff being the saving grace! We would not return.
Not 5 Star,nice location
If you like queuing for every meal then you will love it.Buffet only evening option unless you pay for Seaside grill (not great). World class spa if you like a super cold un heated pool and jacuzzi that’s broke,even poolside shower broke. Preffered club expensive option,not worth it for slightly better sunbed and a few extra drinks in room. Plus points are location and the staff especially the Spa and treatment crew👍 Would return but would have room only and eat at great local bars and restaurants
Beautiful hotel fantastic staff
We have just returned from this hotel the staff are brilliant from the pool boys to the room cleaners there as good as any in the world so helpfull. Unfortunately there was a downside to our holiday we had room 242 overlooking the road behind the hotel and sleep was just impossible the bars were noisy till the early hours and then the traffic started getting worse around 5am with the recycling vehicles rumbling by. Also the view from are room wasn't helped by the pile of pallets and other rubbish in stacked in clear view OK we hadn't paid for a sea view but to give people who had paid a decent amount of money little consideration a small amount of landscaping and putting the rubbish out of site wouldn't have hurt. Has for the noise please improve the double glazing. Otherwise a excellent holiday
Very friendly hotel.Great location. Easy access to the beach , bars and restaurants.
On the whole a very pleasant stay. The cleanliness was excellent and the staff were always polite.The breakfast food was very good. The evening waiters in the cocktail bar were very pleasant and the service was fast. We loved the pool area which was quiet and relaxing with plenty of sun beds available for all. We were unfortunately put in a room just above the rather ugly and noisy service yard where the recycling bins were emptied frequently . We asked to be moved and I’m pleased to say our new room was much better. In our opinion the original room is not suitable for paying guests. The coffee shop was closed the whole time we were there which was also disappointing. The evening entertainment was on the whole quite poor. We would have welcomed a short tour of the hotel on arrival to familiarise ourselves with the hotel layout and facilities.
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