What to expect
- Sleep Quality
Last 5 reviews
AC not working, terrible service, construction noise
The AC in our suite wasn’t working, I dread it was heating. Apparently there’s only one pipe in the hotel, which can either heat or cool, and it was set to heat. Nobody was around to fix it so we had to sleep with all windows open to cool the room - we ended up getting eaten by mosquitos. The service on the terrace was terrible, waiter had a massive attitude while being completely inattentive (we ended up bringing our dirty dishes inside to clear our table between our coffees). The mattresses are very poor quality / overused. Construction noise next to the hotel. Waited 15 minutes on the lift when we checked in because there’s only one for the entire main building. Terrible experience overall. Def not worth the money!!
Great customer service and facilities
I tried the spa facilities with my mum after having a lovely breakfast and I have to say the highlight of the experience was the attentive customer service, specially from Rosa from the spa. She was very professional, friendly, proactive and made the experience way better for us. Wish everyone in hospitality had the same genuine attitude and customer service ethic as her. Well done Rosa :)
Super nice hotel with the Best view of Palma Bay. We had a nice stay. Clean rooms, friendly staff and great food on a sunny day at the terrace. Breakfast every morning could not be missed. Fresh coffee in the morning prepared by our favorite waiter Darwin (no need to tell him, he knows exactly how we wanted our coffee). We spent some afternoons in palma but due to some restrictions we could not spend dinner at the city. At sun set we just enjoyed our glass of wine at the terrace while being mesmerized by the view around us. Dinner is great and mouth watering. Overall we recommend Maricel as a place to be in Mallorca. Thank you for making our stay memorable this holiday season.
We had a beautiful stay at the hotel. We were upgraded to a wonderful room in the new building which is very well designed. The room had a wonderful outside terrace and plunge pool which was a nice feature. My partner and I went for ayurvedic massages at the spa which were just wonderful. One of the best massages I have every had! Breakfast at the hotel is a real treat and was included in as we are Bonvoy Platinum Elite.
After a worrying time I’d hoped for a few days break, I booked this hotel with a jacuzzi room for our anniversary which was still closed the alternative was a top floor room resembling a luxury prison cell then to be places which seemed like a punishment next to the lift shaft. Resulting in no sleep and when mentioned fell on deaf ears. There are so many better hotels that deserve supporting at this time. This one really didn’t seem to care at all. On a positive the bed was comfortable and the room good sized with added lift shaft!
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