What to expect
- Sleep Quality
Last 5 reviews
After a worrying time I’d hoped for a few days break, I booked this hotel with a jacuzzi room for our anniversary which was still closed the alternative was a top floor room resembling a luxury prison cell then to be places which seemed like a punishment next to the lift shaft. Resulting in no sleep and when mentioned fell on deaf ears. There are so many better hotels that deserve supporting at this time. This one really didn’t seem to care at all. On a positive the bed was comfortable and the room good sized with added lift shaft!
Exceptional hotel & fantastic staff!
Having been in lockdown for a long time, we really wanted to find a hotel that was luxurious and also had lovely views of the sea. We stumbled across Hotel Maricel on Booking.com originally, then went to book directly with the Hotel with little to no deliberation! We had high hopes, and we certainly weren’t let down. From arrival all the way through the departure from the hotel, I thought the standard was exceptional. We booked a room in the newer part of the hotel called the ‘Natura’ building, and we actually ended up in an even nicer room than we were expecting with an extended terrace. The room in general was lovely, super spacious! It was really nice to have that extra space where you could sunbathe on your private terrace. The staff were all fantastic throughout our stay and really made us feel at home. Leo in particular stood out to us, when he greeted us on our first day. Location wise you’re about a 15 minute taxi ride away from Palma (will cost you around 10€). There is also a bus that’ll take you into Palma for 2€. Make sure you have your mask for both options! All in all, would recommend this hotel to anyone. The sea views you get from here are incredible! We didn’t want to leave and we definitely can’t wait to return soon.
Not value for money on this trip
The hotel building, the location by the sea with direct access to the cristal clear water, our room with a sea view and a large terrace, the bar terrace and the pool area was all very beautiful. What didn't live up to a 5-star hotel was mainly the food and the service. There was just not enough staff and the few there were did not excel in their level of service, friendliness or flexibility. The food was a great disappointment, it was tasteless and that has nothing to do with the Pandemic, the staff problem may be excused on the pandemic. If the food (we tried breakfast, lunch, snack, dinner) had been good it might have been value for money but it wasn't. Some examples the fish was dry, the 4 cut pieces of fruit for breakfast was at times past due date, the scrambled eggs were chevy/dry as if heated up under a heat lamp and tasteless, the Caesar Salad again tasteless chicken and dry Padana cheese and not Parmesano Reggiano. One evening we had to wait over 35 minutes to get 2 drinks and that after telling the only staff we found available which was the receptionist. The waitress handled it well though when she eventually turned up with our drinks. The presence of management was missing. It was beautiful to sit and enjoy a drink looking out at sea and a full moon from their "Bar" terrace. These are difficult times but as we at the time of the booking were told that all would be up to usual standards we were disappointed. They had also just reopened after the lockdown so maybe we were unlucky but on this occasion it was not value for money.
Amazing Views - Bonvoy Partnership
The location of this hotel provides for simply breathtaking views! Located directly on the sea, you can enjoy a glass ow wine, a snack or a whole meal while viewing the sea and boats. The staff is very welcoming and accommodating. THe spa is located in a separate building from the main reception but they have a splendid walkway lined with landscaping to help you start your relaxation early. My suit was well appointed and the views could not be beat. In the summer I'm sure there are large numbers of visitors in the area, but during the of season it should be noted that many of the nearby restaurants and shops are closed. I might suggest renting a car and going down to the Portals area. It's around 4Km. I took the walk, but a car would make it much easier. On a side note, while this hotel is part of the Marriott Bonvoy program, they do not honor all of the program benefits including.: Complimentary breakfast Choice of Welcome Gift Guaranteed late checkout 48-Hour Guarantee Lounge Access Suite Night Awards Your24™ Member Rates Mobile Check-In/Services Ultimate Reservation Guarantee Guaranteed Room Type Gift Shop Discount Rewarding Events
I stayed at multiple 5 star hotels during my recent trip to Europe. This was the "nicest" in terms of location and amenities. My room was fantastic and overlooking the pool and the sea. Great view. The staff was attentive and housekeeping was fantastic. I also got a massage while visiting, which was money well spent. The food and services were not cheap so if on a budget, I would not recommend. However, if looking to indulge with great staff, amenities, and a view (great for couples), I would highly recommend!!!
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