What to expect
- Sleep Quality
Last 5 reviews
Absolutely stunning property, service needs some work
First of all, this is the most beautiful setting of any hotel I have ever seen. Absolutely incredible location and truly could not be a more gorgeous hotel with amazing views. However, the service often left a bit to be desired. We had asked the hotel to make a reservation for us at a restaurant that requires a 2 hour hike to get to and they quickly confirmed the time. When we arrived to the restaurant, we were told a reservation was never made.... We later found out that they had dropped the ball and never been able to get through to the restaurant, but never let us know. Again, we hiked for two hours to this restaurant which is the only restaurant for miles and ended up having to wait over an hour to be seated. Secondly, we signed up for a morning boat tour through the hotel but when we showed up our name was not on the list... Again, another major communication issue with the team who had told us that we were confirmed. Something else to note is that there are SO many children at this hotel. I am sure this is a lovely option for families, but as a couple traveling and looking for a quiet, relaxing hotel experience, we were a bit disappointed. I really wish they would make this an adults only hotel. Overall, this hotel is absolutely stunning and we loved the location (you can walk and hike everywhere), but we will probably rent a home in Deia next time we visit to avoid all of the screaming children and the frustration of the service issues.
My husband and I had 2 weeks here in October. The service at this hotel is amazing and every thing you would want it to be. The food, the staff, the ambience are all terrific and it’s beautiful. I can’t speak highly enough of it.
We feel incredibly lucky to have stayed at La Residencia before, therefore deciding where to stay for our 20th wedding anniversary, it became immediately our first choice. Deia itself is beautiful . A small, very peaceful village with incredible restaurants within walking distance of the hotel, high up in the Tramuntana mountains. La Residencia is the jewel in its crown. The gardens are well maintained, as are both of the outdoor pools and spa. The rooms are beautiful and individually decorated with pieces from local artists, but what stands out from the onset is the impeccable service from all of the staff. Each member clearly happy to be there and happy to assist with any of your desires. We were greeted with a glass of cava and shown by Tony to our room. A stunning suite with its own plunge pool high up with the most breathtaking views. Our bed was decorated with petals in the shape of a heart and a bottle of cava chilling on ice as a welcome. Having only left our children twice in 20 years to spend time on our own, this heartfelt welcome, the suite and all of these little touches made our trip SO, SO special. It created a memory we will simply never forget and we cannot thank Tony and the hotel enough. We will return, With Love X
Best hotel in Mallorca
This was an incredible property with even better service. Hands down the best place to stay in Mallorca. Deia is the most untouched city on the north side of the island and as charming as the hotel. The art was incredible and perfectly curated.
We spent the 2 nights of our week long Mallorca honeymoon at La Residencia. The hotel is expensive, but certainly worth it for a special occasion. We accidentally booked a Deluxe room for the first night, and Suite the 2nd, and they kindly upgraded us to one of the top suites for both nights. Upon arrival, the service from bellhops to concierge was impeccable. We were given glasses of cava, a tour of the property, and arrived to our Suite to find a handwritten congratulatory note, chilled bottle of champagne, chocolates and rose petals in the shape of a heart on the bed. Deia is a very small town, and concierge was very helpful in coordinating a boat charter from Soller, booking dinner reservations, and booking lunch at the extremely popular fish restaurant at Cala Deia. Hotel is rustic yet very upscale and charming. Breakfast is amazing, as are the restaurant options onsite. 10/10 would recommend!
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